Donate your money rather than buying xolo phone
- 2013-11-19 07:16
This is how the mobile company `Xolo Lava` has been taking their customers for a ride.
I bought a ‘Intel Xolo X 900 Black’ from H. K. Mobiles in Mumbai for Rs.22,000/-. In 3 months it has had two problems. It’s auto rotate system stopped working. Occasionally for 3-4 days in a fortnight I couldn’t be heard by person on the other end. Initially I thought it was a service provider’s problem. As the problem persisted for about two months, I lodged a complaint with the service centre. (Notification No. 310000028601 dt. 01/04/2013) The phone was picked up & returned in fortnights’ time. The problem was not solved.
2nd complaint was made (Notification No. 310000036261 dt. 17/04/2013).The phone was picked up and returned on 04/05/2013) the problem was not solved.
3rd complaint was made (Notification No. 310000054458 dt. 07/05/2013). The phone was picked up and returned on 03/06/2013) the problem remained unsolved.
The 4th complaint was made (Notification No. 310000065765 dt. 03/06/2013). The phone was picked up and not returned till date.
The entire experience is extremely bad. Talking to Xolo customer care is so futile that you can always be sure that nothing positive can come out talking to the staff. The customer care and service centre seem to be entirely disconnected.
I have made umpteen no. of communication for refund of money which once or twice they agreed but money they were ready to pay was Rs.10,000/- as against Rs.22,000/- On couple of occasions they said they can give me a replacement of LAVA mobile which is costing around Rs.7,000/- in the market. If you do not accept these refund or replacement options from them; you can be sure that nothing will arrive, no refund, no replacement and no communication.
Generally most corporates are conscientious and work with some philosophy. There are others who behave good because there are laws. But there are companies like Lava which exist only to take their customers for a ride.
- 2013-11-08 09:10
> In reply to Ranka @ 2013-10-07 14:06 from 2SQq - click to read i bought x900, display cracked and i'm still suffering bCoz company has not released LCD display yet..isn't it ridiculous.., pls help
- 2013-10-20 05:45
don't buy xolo at all, customer service is the worst..
i bought x900, display cracked and i'm still suffering bCoz company has not released LCD display yet..isn't it ridiculous..
- 2013-10-07 18:57
If any body wants to file complain with Consumer court, kindly contact me as i am going to file the same.
- 2013-10-07 14:06
im suffering with this xolo x900 just one week of usage and im in trouble
- 2013-10-06 14:58
Dont buy any mobile of xolo otherwise you will loose your money as there is no service , no technology etc.
I am suffering from the date of purchase and after all now i am going to fight through consumer forum only.
As I have given my mobile 3 times for repair in 6 month of purchase and they take 20 days minimum to repair and afterwards it works more worst.
- 2013-09-28 07:39
Xolo has worst types of mobile in the world,.... I Appeal to all Visitors on this site and request to all..... That never think to buy xolo mobile otherwise you will lost your money and afterwards nobody will help you and at the end you will have to fight through consumer forum as i am doing.
- 2013-09-28 07:34
> In reply to GOKU @ 2013-06-12 11:53 from t}CJ - click to readhow to upgrade ics on xolo x900 by usb data cable and from where to get the software of ics (4.0.4) and from which site because it is not downloading from ota
- 2013-09-20 21:55
frnds,do u hav any idea whyxolo sitedoesn't hav 4.0.4(ics) file(299mb)..and which updating phone with(299mb) is better or withOTA update is better? ...which wayof upgrading is better...plz contribute ur views frnds
- 2013-08-24 09:14
battery backupafter4.0.4 ics updateof xolo x900..??.has.battery backupgone up or gone down ??.watsur review..
- 2013-08-24 09:13
> In reply to sreevats @ 2013-04-18 16:07 from t}fw - click to readSame issue with me also and showing 10 gb space in memory. Also facing the network signal issue........?
- 2013-08-06 20:05
The phone itself is excellent. The ICS upgrade happened beautifully. But I have the same problem two others have had in this forum. The battery started acting quite erratic. With a full charge on, I couldn't even start making a call or open up a message. The handset just shut down. Also, it refuses to connect to the network.
The customer service is the worst. I live in Santa Cruz in the middle of Mumbai. There is NO AUTHORIZED SERVICE CENTER in Mumbai. I was first given a complaint number on the Xolo customer service line, and told that the handset would be collected by a Fedex operative. The phone was still in warranty.
Nothing happened for months and I kept calling and asking if the Fedex guy was ever coming. Three months went by. Then somebody at Xolo customer service helpfully told me that they would give me a new complaint number and the old one (which was registered during warranty) won't be acknowledged any more.
I have been given the address of a pick-up point in Malad, which is a grocery store. I have not been given a phone number. The address is sketchy, and I can't even call them for directions. If this is their state of affairs in Mumbai, I wonder what their service in other cities looks like.
I quite like the product, but the customer service is lower than the pits. I don't recommend anybody outside Delhi buy a Xolo product.
- 2013-08-05 15:41
frnzz...please dnt ever buy xolo x900...waste of money...the service care will not respond to the customer..i have send ma mob fr service before 2 months..yet nw i dnt recieve ma mobile..their simple reply is within 48 hours u will get ur hanset.....fuckd up
- 2013-07-09 07:02
hey world's worst mobile is this & customer care. i am suffering last 5 days. i had called to the customer care but they did not reply properly. if anyone want to buy this mobile please don't buy the XOLO product. its worthless. If anyone have money to waste than go head.
- 2013-06-22 12:22
Am giving the pros and cons of this phone with a neutral perspective as a 7-month old user of this phone.
1. Upgrade to ICS 4.0.4 OTA readiyl available
2. Excellent 1.7GHz processor with great speed of execution
3. No lags in games like Temple Run 2, subway surfers.
4. High end games like NFS or Asphalt run like a breeze. Only at very high graphic details, a slight lag is noticeable.
5. Out of the Box OS. No tweaks to the OS. This means lesser RAM usage for the OS itself.
6. Camera: Normal settings capture excellent photos with good color reproduction. Minimal manual settings available.
7. Connectivity: No complaints on what it promises to deliver.
8. Battery: A full day of charge when used for 20 mins of calling, 1 hour of music, 45 mins of browsing and continuous 3G connectivity(dual mode in network)
9. Display: Excellent natural colour reproduction with optimal saturation.
1. 3G browsing and games heat up the lower part of the mobile (where the chipset and antenna are located) to a relatively high extent.
2. No Jelly Bean Update
3. Lack of customizable settings in the camera for ISO, Whitebalance
- 2013-06-12 11:53
FOR GODS SAKE PLEASE DO NOT BUY INTEL XOLO MOBILES. I had brought a X 900 and only after 2 months it started giving me a network connection error. to add to this no service centre at chandigarh which is the capital city of 2 states.lodged my complaint with Xolo services told my mobile would be returned back in 5 working days and more than one month no response. service centre also doesnt get connected easily. keep on telling stories that within 2 days it will be despatched but no despatch really occurs.BLOODY fools they all will perish with my curses.
- 2013-06-11 19:12
- nikita nik
safe to buy?
- 2013-06-06 19:59
Please do not compare these phones with Note2.
- 2013-06-06 07:12
> In reply to Vinoj Charles @ 2013-04-26 10:11 from t}fa - click to readthank u for your intimation , now i am going to buy carbon A9+
- 2013-04-28 09:47