AirPods enjoy 98% customer satisfaction in user study

Ivan, 02 May 2017

People love their new AirPods. The truly wireless earbuds by Apple scored a near-perfect 98% in a survey done by Experian and Creative Strategies.

942 AirPods owners participated in the survey out of which 82% were "Very Satisfied" and 16% were "Satisfied".

To put the numbers in context the AirPods enjoy the highest level of customer satisfaction for a new Apple product by Creative Strategies. The iPhone had 92% in 2007, the iPad 92% in 2010 and the Apple Watch a close 97% in 2015.

Here are some interesting questions in the survey and the customer satisfaction numbers.

So if you were holding off on buying a €179/£159/$159 pair of AirPods, and worried that they might not live up to your expectations, you probably shouldn't worry too much. Just be patient- Apple claims six week shipping for the earbuds.

Source | Via


Reader comments

  • pt020
  • 06 May 2017
  • ncr

I use my electric toothbrush ... looks the same and sounds even better. :)

  • ME
  • 06 May 2017
  • ncr

All those Apple ads... apple must be losing sales isn't it the king of headphones?

  • GRoB
  • 04 May 2017
  • f{X

with the amount that they are paying i wouldn'nt be surprise that they will say that so they don't look stupid for buying it

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