BLU Gol
- 6
- 69
- vw6
- 26 Sep 2011
Here my tutorial.
Connect the .thm files with .swf files easily.
No need to touch the computers.
Can connect with yur ph itself.
Download the app package from the following link.
http://forums.se-nse.net/index...howfile=2134
It contains 16 jar files.
There yu can find.,
Blue FTP FileManager and
MiniCommander 4.2.
1. Instal both in yur ph.
2. Get a .thm file and .swf file that yu want to connect.
(The theme that yu have may already be connected with any flash menu or not.
Thats dosent the mater.)
3. Check wether the theme is working on yur ph.
4. Create a new folder anywhere in yur ph.
5. Use blue ftp filemanager to locate the theme file that yu want to connect.
6. Just press 5 on that theme. It'll go inside.
7. Select all content and press 1 for copy the selected items.
8. Paste the contents that yu copied inside from the theme, in the new folder.
(Press 3 for paste)
9. Now, open MiniCommander 4.2.
& Locate the new folder and go inside.
10. There yu can find theme.xml file.
11. Locate that file and press 4.
12. A menu pops up.
Select as UTF-8 From that menu.
13. Yur theme.xml file is opend as a txtfile now.
FOR THE THEME THAT, ALREADY LINKED WITH FLASH MENU:
1. Search for the following Lines in yurtheme.xml
(XXXXX Is the name of the flash menu that yur theme is linked already.)
2. Press fire key in yur ph to edit the theme.xml.
3. Edit the name of the flash menu(XXXXX),
into the name of the .swf file that yu have for linking.
4. Press the left soft key twice to save the file.
--------------------------
FOR THE THEME THAT, DOSENT LINKED WITH FLASH MENU
1. Press fire key to edit.
2. Add the following codings,
(XXXXX Is the name of the .swf flash menu that yu have for linking.)
3. Press left soft key twice to save yur changes.
--------------------------
14. Exit MiniCommander.
15. Open blue ftp and select all the contents inside the new folder that yu created.
16. Go to menu and select the
"Compress items (thm)"
17. Change the filename and press ok.
18. Now the theme is there in the new folder.
Thats it.
The theme is now connected with the flash menu.
Put the flash menu in
tpa>preset>system> desktop>flash.
This is simple process ever to connect the theme with a flash menu.
The procedure that I written is very long.
Coz I wrote as step by step process.
But its a 2-3mins work in yur ph.
13. Yur theme.xml file is opend as a
txtfile now.
FOR THE THEME THAT, ALREADY
LINKED WITH FLASH MENU:
1. Search for the following Lines in
yur theme.xml
Desktop_style Type="File" Source="xxxxxx.swf"
(XXXXX Is the name of the flash menu
that yur theme is linked already.)
.
.
.
FOR THE THEME THAT, DOSENT LINKED
WITH FLASH MENU
1. Press fire key to edit.
2. Add the following codings,
Desktop_style Type="File" Source="XXXXXX.swf"
(XXXXX Is the name of the .swf flash
menu that yu have for linking.)
- D
- D
- vw6
- 22 Jul 2011
i had the opportunity to say sorry, but i didnt, but when i wanted to say sorry i was too late as i had lost the opportunity...
always never lose an opportunity which comes in your way, as it will never come to you again in the same way...
- ?
- Anonymous
- vw6
- 10 Mar 2011
www.esato.com
- ?
- Anonymous
- vw6
- 10 Mar 2011
(dailymotion is ok).had to be converted using nerodigital or into total video convertor 3.14's sony mp4 format
- ?
- Anonymous
- vw6
- 09 Mar 2011
(crazymovies.in)
(mobilemoviez.org)
(3gpmobilemoviez.com)
(mobile9.com)
(zedge.net)
- r
- rameez
- vw6
- 26 Jan 2011
97477860082 irrate with fone 100QR to seell fone
97430295437
- k
- khan
- vw6
- 26 Jan 2011
Close of Call:
Is there anything else I can help you with?
You have been speaking to (Name)
Thank You for calling Vodafone
Or
اي خدمه ثانيه .
(الاسم) كان معاك.
شكراً على اتصالك بفودافون.
- k
- khan
- vw6
- 26 Jan 2011
Greeting:
Welcome to Vodafone, (name) speaking, how can I help you?
Or
فودافون السلام عليكم ( اسم ) معاك, تفضل..
- r
- rama
- vw6
- 26 Jan 2011
english arabic present past future he she singular plural
investors mustasmeroon mustasmer mustasmerah
shareholders musahmeen musahim musahimah
promotion ardh arood
mobile jawwal / hatif
network shabakah
lcd shasha
pin code raqam sirri
sim shariya
local mahallia
international daulia
roaming tijwwal
plans hazmah
connection khat
back khalf
menu qa'emah
press edghat
zone mentakah
acess dukhool (istateh)
help mosadah
delete lahzif
save lahfiz
divert tahweel
more mazeed
get hasal
call tassal/mookalamat
information maloomath
special khas
question sawal
ask is'al
property milkiya
value soaf
return aud / irja^a
assist yousa^ad
belong yakhoss
change yaugha^ir
collect yajmah
delay ta'akhar takharat
explain yashrah
follow yatba^
interfere tatadakhal
submit yoqaddim
order talabiya
pull yajur / ishab
receive yastalim
receiver mustalim
received mustalam
refuse yarfudh
register sajjil
offer taqdeem al
- r
- raju
- vw6
- 11 Jan 2011
sai nagar,spring club
- u
- usha
- vw6
- 30 Dec 2010
pmp
http://192.168.245.132/passwordmanagementportal/Login.aspx
- r
- ram
- vw6
- 30 Dec 2010
Opening Verbiage:-
---------------------------
Namaskaaram !
Vodafonilekku swaagatham.
Thaankal samsaarikkunnethu Gishayodaanu.
Njaan thaankalkku enthu sahaaayamaanu cheyyendethu?
-------------------------------------------------------------------------------------------
Closing Verbiage::-
-------------------
Thaankal samsaarichathu Gishayodaanu.
Vodafonilekku vilichethinu nanni.
--------------------------------------------
NB:- Those Who Dont follow the correct Opening and Closing Verbiage,they'll be mark down for Phone ettiquet
- C
- Chuck
- vw6
- 25 Dec 2010
suman Q, 25 Dec 2010 I am a poor person working as a labour using this phone fo... moreHi Suman, which cell r u using?
- C
- Chuck
- vw6
- 25 Dec 2010
ash, 25 Dec 2010hi chotu how is ur cellYa my cell is doing well, heard u got a new one
- s
- suman Q
- vw6
- 25 Dec 2010
I am a poor person working as a labour using this phone for last 3 years .
according to me this is the best phone MY NO is 97477596471 suman
- a
- ash
- vw6
- 25 Dec 2010
hi chotu how is ur cell
- u
- usa
- vw6
- 25 Dec 2010
https://crm.bss.vodafone.com.qa :4443/ecommunications_enu/start.swe?SWECmd=Start&SWEHo=crm.bss.vodafone.com.qa
- a
- ash
- vw6
- 24 Dec 2010
i like this phone
- r
- ramu
- vw6
- 24 Dec 2010
This phone should this Quality
WHAT HOW
SECTION WEIGHT SECTION WEIGHT
OWNERSHIP
Establish Call Reason
Match the Solution to the Customer's Needs
Troubleshoot Accurately and Efficiently
Educated Customer Beyond Their Initial Enquiry
Follow Up
System use 40% INFORM & INVITE
GREETING
LANGAUGE
EXPLANATION
CHECKING QUESTIONS
WRAP-UP AND CLOSING 20%
LISTEN & ACKNOWLEDGE
LISTEN
ACKNOWLEDGE 20%
VOICE TONE
CLEAR VOLUME AND MODERATE PACE
CLEAR ARTICULATION ,AND GOOD ENERGY 20%
WHAT:
Ownership
a. Establish Call Reason
Agent is able to establish the customer's call reason (CR)
Agent uses effective questions in a logical sequence to establish CR
b. Match the Solution to the Customer's Needs
Present the customer with options and recommendations
Address all points that the customer raises
c. Troubleshoot Accurately and Efficiently
Agent gave all accurate and relevant information to customer
Agent followed the correct and most efficient troubleshooting steps
Agent did not ask customer to call back effectively
d. Educated Customer Beyond Their Initial Enquiry
Recognise any additional information that may be of use to the customer and that may prevent an unnecessary call back.
Educate customer on relevant products & /or services (including self service) that may be helpful for the customer
Guide customer through self service if required
e. Follow Up
Deal appropriately with feedback
Follow up with customer if a follow up is promised or required
f. System
Agent includes an full and accurate memo
Agent qualifies the call as required
Agent takes all required steps on SIEBEL or other system
HOW
Inform & Invite
a. Greeting
Agent is ready to take the call
Agent used the appropriate greeting
b. Language
Agent speaks to customer courteously and professionally demonstrating good knowledge.
Agent uses positive rather than neutral or negative language.
Agent matches the customer's style and doesn't use jargon.
c. Explanation
Agent's explanations and/or instructions are clear
Agent fills the silence appropriately
Agent addresses one point at a time
Agent highlights benefits of products and services for the customer
Agent matches the customer's level of knowledge
d. Checking questions
Agent will use checking questions to gain customers agreement and ensure the customer is comfortable with the information that has been given before moving to the next point
At the end of the call, agent offers customer extra assistance
e. Wrap up & Closing
When appropriate agent summarizes actions taken or information give to customer
Agent uses a polite and natural greeting (not scripted) in order to maintain the rapport he/she established.
Listen & Acknowledge
a. Listen
Agent actively listens to customer without interruption of clipping of customer's sentences
Agent doesn't ask customer to repeat him/herself
Agent paraphrases customer's query when appropriate
b. Acknowledge
Agent responds appropriately to customer in a timely manner.
Agent uses verbal nods appropriately.
Agent uses customer's name.
When required, agent will use empathy and/or reassurance statements.
Agent tries to build rapport with customer by responding to humour and taking opportunities to engage with customer.
Vocal Impact
Agent uses the below tools to project a friendly, positive and enthusiastic attitude:
a. Energy – Agent's tone fluctuates in a natural manner to show enthusiasm
b. Pace – Agent uses an appropriate pace for the customer
c. Volume – Agent's voice is loud enough to be clear and demonstrate interest
d. Articulation – Agent articulates appropriately and his/her words are clear and comprehensive
e. Pitch – Agent uses an appropriate pitch
f. Stress – Agent emphasizes the right syllable and words to get his/her meaning across
1. Rating
The scores are on each section on a five point scale.
GOLD – Agent provided the ultimate customer experience taking advantage of all opportunities to help customer, personalized the customer's experience and/or was creative in his/her solutions.
INSPIRED – Agent delivered service worthy of praise going beyond the customer's initial enquiry
BASIC – Agent did the basics on the call but missed some opportunities to optimize the customer's experience
DISAPPOINTING – Agent delivered a negative customer experience
UNACCEPTABLE – Agent's actions resulted in a damaging customer experience
The categories and the numerical value.
Gold = 5
Inspired = 4
Basic = 3
Disappointing = 2
Unacceptable = 1
2. Mistreats
Certain actions on the phone will result in a full or partial mistreat. This auto-fail feature results in score of Unacceptable (1) in the entire call or in a particular section.
a. Mistreat reasons:
i. Breach of privacy:
Agent did not carry out the security questions correctly
Agent released information or took action on the account before going through with the security questions
ii. Agent was rude with the customer
iii. Agent hung up on a customer without following the correct process
iv. Unethical behavior: (These will also be escalated to manager immediately)
Agent badmouthed Vodafone
Agent was encouraged customer to engage in fraudulent activity
v. WHAT - Agent scores Unacceptable in the ownership section
Not adhering to VF policy (for example not advising customer of all terms and conditions)
Not calling the customer back when promised
Not escalating the call when the customer requires
vi. HOW – Agent scores Unacceptable in the soft skills section
Not answering the call within 3 seconds.
Putting the customer on mute or hold without dealing with his/her query first.
Compliance:
This score would be based on variable attributes required by the business which do not directly impact the customer experience.
Agent used company greeting
Agent included full and accurate Siebel activity
Agent mentioned required promotion
These sections would be scored as Yes or No and depending on the weights assigned to them, the agent will receive score expressed in percentage.
The call centre target, in line with VF strategy and reflected in agent KPIs, is inspired.