Huawei responds to Twitter images being mysteriously deleted

Enrique, 23 January 2019

A number of confused users buzzed on Reddit when they began to see strange behavior with the Twitter app on Huawei smartphones. The app was seemingly deleting photos immediately after the user saved them to the device using the Twitter app.

After saving the image, users could see a message from “Huawei System Services” that said “Twitter has deleted a photo from Gallery”. This caused an uproar on the internet that led many to believe that Huawei was intentionally blocking users from saving images from Twitter using some kind of feature baked into the OS.

Via Reddit Via Reddit Via Reddit
Via Reddit

Huawei has released a statement regarding the behavior and explains why this is happening.

Having investigated the issue, Huawei has discovered that whenever users of certain devices download an image using specific builds of the Twitter app (version 7.78.0 and 7.77.0), the app will automatically create a folder of the same name as the image and promptly delete it in the background. This action triggers Huawei’s built-in image protection alert, causing the system to notify the user of the deletion. However, the images are not affected. Users may find their images at the following location: File Manager/picture/Twitter.

This sounds more like a glitch than anything but it is unclear whether Twitter needs to issue a fix or if Twitter and Huawei both have to collaborate to fix the issue at hand.

Huawei is currently in conversation with Twitter to resolve this issue as soon as possible. Huawei remains committed to delivering the best user experiences.

Images weren’t actually being deleted, according to the statement. It had to do with the way that the Gallery sees images and the way that the Twitter app interacts with an image behind the scenes in the process of saving it. It just turned out that EMUI was unaware of what the app was doing.

Did you experience this on your Huawei or Honor phone? We want to know about it! Leave a comment with what phone this happened to you on.

Reddit thread


Reader comments

  • Anonymous
  • 27 Nov 2019
  • 3K@

Nope. The iOS handling of image is horrible. Everything is chaotically dumped into one folder: camera photos, screenshots, downloaded images, WhatsApp images etc. After dowloading the photos, it's hard to tell where the images came from, unless you'r...

  • hello this is APPLE
  • 25 Jan 2019
  • qi{

Hello! This is apple! We overcharge our phones because we feel greedy all the time, we are involved with Chinese servers, but apparently people believe we are safe! We also collect information and LIE about not doing it, we also charge $1000 for $500...

  • AnonD-794992
  • 24 Jan 2019
  • HLw

hello.we are apple.our eco sustem is the safest .china have access to our servers and owns them.but dont worry. everything is fine

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