“LG IMS” Bug was causing some LG phones on T-Mobile to go offline

Enrique, 24 May 2022

LG devices on T-Mobile may have experienced a serious hiccup towards the end of the weekend. A backend change caused LG devices to display a persistent error that caused “LG IMS” to crash without ability to connect to cellular services. The following error message above continued to show, even after being dismissed, with little time to perform other actions between error messages.

Unfortunately, LG IMS has stopped.

The good news is that a resolution has been issued. Anyone with an LG device on T-Mobile experiencing this problem should restart their devices to fix the issue. Those who do not restart their devices should see the issue resolved over the next day. This was confirmed by one of TMo Report’s ‘trusted sources’.

LG Velvet in the Dual Screen accessory LG Velvet in the Dual Screen accessory

The cause of the issue was a change T-Mobile made to its systems that affected the LG devices connected to the carrier. The app that displayed the error, LG IMS, is a system protocol used to handle data and voice connections over LTE. This component of LG’s firmware was briefly broken, causing these devices to become unable to make calls or use their device with the message constantly in the way.



Reader comments

  • Mag
  • 26 Apr 2023
  • 4Ge

T-mobile for up and down for 3 months that it wasn't them it was LG's fault would you like to see the email T-Mobile sent me saying that it is strictly LG's fault and LG will fix cuz I can post if y'all would like to see

  • Anonymous
  • 02 Aug 2022
  • 4bv

Soooo I found out what's going on with my LG phone. Korea discontinued LG phones. And because my phone and tablet are LG they will eventually completely stop working. How fair is that of Metro/Teen mobile to just let the service on our L...

  • Anonymous
  • 16 Jun 2022
  • IbI

Total incompetence About a month ago a box showed up on my phone that said LG IMS and kept flashing Seconds Apart on the screen I contacted T-Mobile for about 2 weeks on and off going back and forth finding out they had me looking for things on m...

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