Samsung acknowledges Galaxy S5 Lollipop update issues
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- Anonymous
- rRS
- 29 Jun 2016
Aggravated, 27 Jun 2016Since the June 2016 update on my Galaxy S5, I can no longer... moreMy camera totally died after June 2016 update. Being told if I want camera, I have to replace phone through insurance or upgrade. Of course, cost to me.
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- Anonymous
- YHU
- 29 Jun 2016
I hate this update! Nothing works anymore! I want it off! You're ruining your reputation! Fix it!
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- Cade
- 4%h
- 29 Jun 2016
Erica, 27 Jun 2016My phone has crashed COMPLETELY. It does not turn on and if... moreSame with me is there a way to fix it?
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- Jaybo
- Nxa
- 28 Jun 2016
Just updated my Note 4 and now it won't charge...says 0 to 1%. Dead in the water.
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- Anonymous
- XNa
- 28 Jun 2016
What about marshmallow in s5 has the bugs fixed ?
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- Anonymous
- 28 Jun 2016
What the..... my battery now lasts 4hrs max without even using it!?! Only good thing about the upgrade is its faster (when on) with new emojis.
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- pieceofcrap
- YYN
- 28 Jun 2016
Since updates have installed I find my phone is forever locking up and keeping myself from taking pictures, texting, sending messages, slowing down processes to many of my installed apps and draining my battery super fast! "Piece Of Crap"!
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- Erica
- 43K
- 27 Jun 2016
My phone has crashed COMPLETELY. It does not turn on and if it does it immediately freezes until i turn it off. Prior to this update my phone was working perfectly. After the update the first problem was in messaging. When i tried to txt, the keyboard would appear all over the screen and everything would freeze repeatedly. Things got worse from there quickly and now my phone is useless. I have probably lost all the pictures of my 9 month old. I feel cheated! I never wanted an update. I was happy with the phone I purchased. The exact same thing happened last time. I had the galaxy S3 and a few months before it came out there was an update that put so many bugs in my phone i was forced to buy the S5. I feel this is intentional. They want people to have to upgrade.
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- Angry
- 8cL
- 27 Jun 2016
Since June update, battery used up at record speeds. Everything off overnight and fully charged, but dead by morning. My port died years ago and I use an external battery charger (no problems with that until now), and with about 3 hours of phone just on, it dies, and the external charger takes 6+ hours to charge battery. Thus, no phone at all for hours each day.
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- Aggravated
- rM}
- 27 Jun 2016
Since the June 2016 update on my Galaxy S5, I can no longer use my camera.
Tried clearing the cache, eyc, but nothing seems to work. Phone can't read my SD card either.
Very pissed.
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- AnonD-553159
- 4YI
- 25 Jun 2016
Since the update my S5 my camera is MUCH slower, it takes several minutes before I can start taking pictures or view my gallery. My phone also no longer recognizes when it's plugged into a computer :(
PLEASE REVERT!!!! My phone was amazing, now all I can think about is switching to a different option
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- Kimberlee
- 0iR
- 25 Jun 2016
Updated S5 Galaxy and I now my phone will not charge. I receive an error message advising I use the factory charger.
Went to Verizon and the manager said I was the third person THIS WEEK with this issue. While I was there another person walked up with the same issue. Called Samsung from the Verizon counter. First tech hung up on me. Called again second technician Roy told me that since the phone is over 1 year old they can do nothing. I said I need to speak with a supervisor! He said he can take my information but they won't be calling me back! I but him on speaker so the Verizon manager could hear that. He repeated it. I let him know I needed this resolved by Samsung since it was there software issue NOT my or my phones issue. I advised I would start an internet campaign about this issue since this issue is effecting potentially tens of thousands of users and I can't even be assured a supervisor would call me back! 3 days later, no phone no access to pictures contacts etc and no return call!
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- Meraai
- Gja
- 25 Jun 2016
Since the Lollipop update: My phone randomly restarts - still typing and it just happens. The battery is up to crap, it used to last AT LEAST a day and a half, now it barely makes 6 hours (even with screen on dim and no use). My e-mail doesn't sync, sometimes maybe manually IF I am lucky for that day. My internet is broken, it constantly states "cannot connect right now" - I have to switch between wifi and mobile data as this is never constant, either one or both will be broken and "not connecting right now" throughout the day. My apps crash, my exit button doesn't work most of the time, I can't type (it either lags or is stuck on one letter), and the general performance is about half the speed it used to be. I must say I am really disappointed, this was THE crappest experience I have ever had. Samsung worked so hard to dominate the mobile market and you trashed it in one single update.
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- Anonymous
- QvE
- 25 Jun 2016
Since my update, my Google maps is sending me in the wrong directions (sometimes blocks off of where I want to go), my swipe text sucks,and I lost my short cuts to WiFi, airplane mode, sound and other shortcuts and texts I get as a response from other people appear in the conversation before the question I send them. Plus, I really don't like the layout now. How can I switch back to the way it was workout losing everything on my phone?
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- walshlg
- xaw
- 24 Jun 2016
update opened access to unsecured apps, my gmail account was taken over by a bot in New Jersey and started sending out spam emails.
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- Alla eddine
- rp6
- 24 Jun 2016
Melody, 23 Jun 2016Since update my phone answers on speaker and when I make a ... moreHello
Please i need to help me of upgread my android rel 5.0.1
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- Alirie
- 4J9
- 23 Jun 2016
Since this "update," my battery drains at record speed, my apps don't refresh, my email doesn't sync. Is there a way to put it back the way it was?!
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- Melody
- Ibx
- 23 Jun 2016
Since update my phone answers on speaker and when I make a call it defaults to speaker. I can't clear the software update.
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- LINYgirl
- 78F
- 23 Jun 2016
As usual, this update changes the look of everything - I really dislike the "flat" emojis - even though the phone will still show the 3D-type, when you put them in a text, they are FLAT - ugly and boring. Also, I can't seem to download my photos and videos with a USB - keeps telling me I need to purchase some kind of software to do that - really??? It's a USB hookup to MY computer from MY phone - why should I have to pay to download MY photos??? I absolutely HATE these updates.
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- Peteyh89
- JGw
- 22 Jun 2016
Absolute joke of an update. My phone was perfect before this. Now it's restarting by itself 5 or 6 times a day. The key board has a mind of its own and just presses the same letters over and over again. My apps are all crashing and the screen is really delayed when going to unlock. Also having problems when viewing images from my gallery it goes through the pictures itself without me swiping left of right. I also use my phone for work and now it's useless!!!