LG G4 allegedly facing touchscreen issues

15 June, 2015
Users are complaining that the smartphone fails to register quick taps and swipes.

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  • Anonymous

Just wished I never got this phone. The power button which controls turning on and off phone drone sleep mode stopped working. Tapping the screen doesn't work. Only thing that will work is either plug it in if I have a charger or take battery out and replace.
Second time getting my phone replaced through Warranty which this issue. First time i was traveling, spent 3 hours at Verizon trying to figure it out and still ended up without a phone for the weekend .
They say it's a flaw with the new update but I'm pretty sure its a defect with the phone.
Phone also over heats almost everyday. Phone light turns on by itself. Battery drains very quickly. I can see why when i first got the phone, LG promotion was a free back up battery. I usually go through both batteries per day, and that's with charging it .

  • Nyra

AnonD-492174, 23 Jan 2016my phone sometimes would not wake up with knock had to press pow... moreLg is turning out to me my worse nightmare. They know it is a problematic phone and has been recalled yet they are still sending them out via insurance!

  • Nyra

AnonD-492174, 23 Jan 2016my phone sometimes would not wake up with knock had to press pow... moreLg is turning out to me my worse nightmare. They know it is a problematic phone and has been recalled yet they are still sending them out via insurance!

  • AnonD-509468

Mine LG G4 creating problem after MM update day before yesterday; battery getting drain instantly and my cell display respond too slow, even sometimes i couldn't use my cell phone after several login attempts, and its creating irritation and fuss. :(
Battery recharge is also getting slower, i don't know what to do, should i restore factory setting or roll-out to lollipop? Can anyone suggest?

  • AnonD-509468

I've the same issue after MM update, my touch screen doesn't response even after several attempts on LG G4 H818P :(. Creating irritation, and fuss to me.

  • Danny82_pol

john, 08 Aug 2015The touch screen is intermittent on opening by tapping. the oth... moreIt woulden't work...i have the same problem...After an hour of standby i tried to open by duble touching and dhe screen not open...when i respond to a caal the screen remains off even i take off from the ear ! I tried A FACTORY RESSET and the issues remains...

  • Anonymous

Roni2x4, 22 Sep 2015I bought my LG G4 phone about a month ago, and I too have been e... moreMy phone is doing the same thing freezing up turning all sorts of colors and getting too hot. Someone said it need a screen I haven't dropped it. I think its a bad phone LG 4... I will go in the office tomorrow... On vacatio with this nightmare!!!!

  • Belladea

I bought my LG G4 a couple of weeks ago. I am very happy with it. Now it sometimes happened that the screen freezed. Then the screen does not react on touches on the screen. When you use the back button the screen asks you to shut down the system but as the screen does not react on the touches the system won´t shut down. Fortunatelly, you can take out the battery to shut down the system. But now I wounder, why this happens. I do not really think, its because of the mobile itself but some sort of system error (as the back button still reacts when it freezes). I would really appreciate, if there would be a simple reset button on the side, thus you do not have to open the back cover. This would be really comfortable~ could some1 consider this next time?

  • AnonD-492174

my phone sometimes would not wake up with knock had to press power button. i got this in July of 2015. now i went to work worked fine till break unplugged the phone from charger, the green led stayed on like it was still plugged in, took to the sprint repair location they got the lg screen to come on but would go no further and will not go into forced reset using the power and volume buttons. the store said they had to keep it and run some tests and if it failed then they would have to send out for a new one. being as this happened on a Friday i probably wont have a phone for about a week, since they said it will take 3 or 4 business days. i don't understand why they cant give you a replacement they have on hand. not a happy customer.

  • Sansanee S

Got my LG G4 in Sept 2015, started turning on-off by itself in Nov. I went on vacation in Dec and finally stopped by store to have it checked at provider store because it keeps repeating on/off cycle until battery dies, including fuzzy freeze pink-blue buzz screen. It came to the point overheated and stop taking cable charge. After factory format, it went on normal for 1 wk, then all issues came back. After fighting with provider tech guy on the phone 2 occasions, they decided to send me a new one.

  • Anees

this phone has got touch problem. Top left corner of the screen sometimes doesnot work at all. Sometimes it gets rectified itself and sometimes I have to restart it to restore it. Thniking of changing this phone.:(

  • Anonymous

I got my G4 a couple weeks it came out....it just started to were it powers down and re-boots by it self. Several times in a short period of time....don't know what to do

  • The phone boss

Absolutely great phone nothing wrong with it 2nd best phone on the market made with genuine leather, metal, and glass
Great phone and don't doubt me

  • MaseyKae

I got my G4 about a month and a half ago, the second day i had it it satrted doing this thing where for like 5 to 45 seconds half of the screen would blank out with millions of little fuzzy blue green yellow purple and pink spots. and anything under the color block was unresponsive and when it tilted the color block would follow always blocking the whole right side of my screen :(
I am QUITE UPSET that i have to wait till after the new year before i can even bring it back to my Provider. Im wondering whats going to happen, If theyre gonna get it sent out and fixed, if so Im going to have to use a stupid loaner, or if they can even just give me a new one right then and the but then im debating if i even want the same phone as a replacement.. whats the point if this is just going to happen again?!

  • Anonymous

Bough LG G4 today and found out about this problem. Currently mostly of vertical split of the screen (left side is black and unresponsive) are from accessing the keyboard, but you need to switch Rotation on to switch back and forth to remove that splitting. Currently testing it right noe but will certainly return it in the shop where I bought this and report the problem. I already backed up my files and will go there tomorrow.

  • Mikey10

My LG G4 has officially stop coming on. The light indicator flashes when you tap the screen but it doesn't come on. Phone powers on but can only be turned off by removing the battery. I can not use the phone at this point as it doesn't light up to see any information on the actual screen... smdh

  • AnonD-220683

Hi I have a problem myself with the lg g4 screen . the right side of the screen freezes and then become black . the touch screen still work on all screen . before was just a glitch now is more or less permanent . nearly impossible to use phone now

  • JT

Sirilpta, 27 Oct 2015My lg g4 h818p is heating up extremely at the top of the phone. ... moreI had the same issue. The screen would be black or it would freeze. It would be split and bouncing around all over the place. My phone is only two months old. I went to Sprint this past weekend and they are replacing the phone for free. They said that it is a "known" problem and there was no questions asked. I also want to tell you that I did NOT have the insurance.

  • Sirilpta

Pono, 11 Oct 2015Screen freeze .overheating dont buy lg g4 specially lg g4 dual s... moreMy lg g4 h818p is heating up extremely at the top of the phone. Is this a hardware issue.

  • LaurentCA

Roni2x4, 22 Sep 2015I bought my LG G4 phone about a month ago, and I too have been e... moreI sure hope they recall mine! I switched to Sprint and went with the G4. Nice phone for maybe a month or maybe two (if that). Half of the screen would freeze or split while other have moved. Would get a little hot it seemed. I do believe the heat increased some in the recent days. It would work okaaayyy on moment, then not. NO response at all. Black screen....led notification lights would work still. Now, today...the LCD screen completely turned black. Nothing...nothing at now! I can't believe it. Heard anything about the recall. Maybe Sprint was the only carrier to receive this BAD batch? This is the worst.