European Union welcomes new even lower roaming charges
- t
- to Johnny
- 9xJ
- 05 Jul 2010
the requirement is only within European union, so German carrier can still charge you like hell if you live outside.
- k
- kenjixxx
- kx2
- 05 Jul 2010
Go EU!!! nice one...now @jonny, same here in nigeria...unless u are on a plan which gives u a maximum bundle of 3gb a month and costs roughly 400 euros
- I
- Iv@n
- n3s
- 04 Jul 2010
Johnny, 03 Jul 2010I own an X10 from Rogers in Canada. I was in Germany last w... moreCanada isn't an EU member! Your carrier has it's own tarrifs!
- ?
- Anonymous
- vG6
- 03 Jul 2010
in India we pay .43 euro for 50 mins. no incoming is free
- M
- Mitja Slovenia
- pqW
- 03 Jul 2010
I live in Slovenia (also EU :D ), i use Simobil (99% coverage) and 3G almost always availible.
My phone bill:
1000 min to Simobil
210 min to others
1000 SMS
1000 MMS
100 MB of data (2GB for 6 EUR)
-----
15 EUR
+ i usually spend 45 eur because i sometimes pay with my phone
- H
- Hhfeiow
- TvL
- 03 Jul 2010
@Johnny: "Who is to blame?"
These rates only apply to European cell phone customers. Rogers may charge what Rogers wants.
- J
- Johnny
- Q$h
- 03 Jul 2010
I own an X10 from Rogers in Canada. I was in Germany last week. And I got charged 125$ for 35xx kb (approx 3 mb). Who is to blame?
- e
- eurotont
- iEq
- 02 Jul 2010
If roaming Data is 1-0,8€, but if i travel to Europe my home provider rip me 4€, then it is still not enough and it is ROBBERY!
EU Parliament still playing games with big telecommunication companies. What we need is real REVOLUTION!
- G
- Graz
- Sdd
- 02 Jul 2010
3G/GPRS charge should be NO MORE than 1 euro per megabyte. I can't believe they are able to still charge so much for data!
- ?
- Anonymous
- Mx@
- 02 Jul 2010
Typo:
'calls shuldn't cost...'
- ?
- Anonymous
- p@Y
- 02 Jul 2010
I use Bel BASE prepay network and i pay only 10€ to get all this 500MB internet data, 120 SMS, and 60min free call to BASE network.
BASE network is still slow like EDGE even is shown on phone screen 3G or 3G+ and video call is only in capital and part of Antwerp i guess.
Here is the bill.
-------------------
500 MB Internet
120 SMS
60 min free call
= €10.00
-------------------
- n
- nick
- nxw
- 02 Jul 2010
there are so many reasons why the UK shouldnt be in the EU and i could write an essay on why it's awful awful awful
but it's pathetic how we're all happy that we're saving a few pence on calls when we're paying £40m a day just to be in the trade bloc in the first place!!!
- R
- Ryan
- 3Va
- 02 Jul 2010
Enough sun here in The Netherlands, today supposedly the hottest day ever for our region :P
- d
- deuter
- 0@Z
- 02 Jul 2010
we have sun all the time in Poland ;]
- P
- Peter
- MVg
- 02 Jul 2010
EU Data Roaming Legislation 2010
From 1st July 2010, under EU regulation, EU Data Roaming charges MUST be capped for all customers at £40 (inc. VAT), in any one billing cycle, without prior notice to the customer.
Although the legislation applies only to the EU, O2 will apply the £40 (inc. VAT) cap to roamed data usage both in the EU and the Rest of the World (ROW).
This is to prevent customers running up large bills on data usage in error whilst abroad and hence prevent bill shock.
This section details all the information you need to know to assist customers with any questions they may have.
- P
- Peter
- MVg
- 02 Jul 2010
Changes to Voicemail Charges Whilst Roaming
What are we doing?
From 1st July 2010, EU regulation will be implemented that prevents networks from charging customers when a voicemail is left whilst they are roaming abroad in the EU (whether this has been listened to or not).
What happens now?
Currently customers are charged for someone leaving them a voicemail whilst they are travelling (whether they have listened to the message or not)
Dates of campaign
1st July 2010 there is no end date.
Who is eligible?
Pre pay
Pre pay retention
Pay Monthly
Pay Monthly retention
VIP
BCS
How will this affect customers?
Customers will no longer be charged for someone leaving them a voicemail whilst they are travelling in the EU.
Pay & Go
Due to system constraints the customer will initially be charged when a voicemail is left. This will be visible on real time credit balances as it is now. Customers will then be credited back the cost of the voicemail within 24 hours of being charged for the voicemail. It is likely that the credit will be received back within 6 hours however if a customer calls querying a credit please advise that it could take up to 24 hours.
If a customer calls to advise that they haven’t received their credit then please follow the EU voicemail charge whilst roaming query process.
Companion – Pay Monthly and BCS
Customers will no longer see charges for this call type on their itemised bill as they will be zero rated.
DISE – Pay Monthly, BCS and Corporate
Customers will no longer see charges for this call type on their itemised bill as they will be zero rated.
How will customers find out about the changes?
Pay & Go
On travelling to a country in the EU customers will receive the following message to explain the Voicemail process.
O2Roaming: Whilst in Europe if someone leaves you a voicemail you’ll be charged 14ppm, but don’t worry we’ll refund it back to you as soon as we can.
Pay Monthly, BCS and Corporate
This is not being communicated directly to O2 customers however customers will no longer see the charge appear on their bill.
What does the Advisor need to do?
Make sure you’re familiar with the changes.
Further information
Products and Services/ Messaging/ Voicemail 901.
- N
- Noman
- n56
- 02 Jul 2010
Receiving calls is still too high...