Samsung Mobile chief vows to earn the users' trust back

13 October 2016
The head of Samsung Mobile, Dong-Jin Koh, has vowed to restore trust of consumers by exposing the problem.

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  • Wrath
  • UD{
  • 13 Oct 2016

Mkdc, 13 Oct 2016Don't worry, they will not lose the smartphone sales king..... moreI know right. I don't really see why they like iPhone so much. I acknowledge the fact that apple started the smart phone craze but there phones are just overated

    • D
    • AnonD-534810
    • RvM
    • 13 Oct 2016

    Is the note line dead are it's still alive hi want to know

      • D
      • AnonD-308243
      • NmQ
      • 13 Oct 2016

      well nicely played this time, reasuring the customers is something positive. now the real test will be to see if they heed thier costomers advice and trully aren't crooks who only want money by providing phones with a user replaceable battery and also offer water and dust resistance like in the galaxy s5... waiting eagerly to see how thier next phone will be and it will show the mantle of samsungs mobile divisions true intent towards us as customers. how come thier phone's lack a basic thing like fm radio and still sold at such a high price? time to realy refocus on user satisfaction for them if they want to continue dominating the ohone market in my view.

        Hats off to honesty and courage of this man.
        I was never a fan of Samsung. But I respect this man and support him. I would want him to continue to lead.

          • D
          • AnonD-95629
          • KgW
          • 13 Oct 2016

          Don't worry Samsung, your apology is accepted. I still support you regardless of this whole fiasco. P.S. I'm still waiting for my Note7 to explode... nothing happened yet. And no, I did not consider replacing it yet.

            • B
            • BZE
            • 9LB
            • 13 Oct 2016

            Want to give a shout out to all Samsung fans that the company you are in is one of the best. Big up yoh self SAMSUNG. :)

              • M
              • Mkdc
              • 5Mb
              • 13 Oct 2016

              Wrath, 13 Oct 2016the king will soon redeem its throneDon't worry, they will not lose the smartphone sales king... Even if we remove all flagship sales (S+note), samsung still sells more smartphones in the low+mid range than apple in volume. That 20-30 millions lifetime note7 sales is a scratch compared to the 300+ millions of smartphone samsung sells per year.

                It's touching how his employees respect him so much.

                  well at least he knows it's their fault and he takes the blame, that's a nice thing to do.
                  Remember people, be sorry when you do mistakes and accept the blame like men!

                    • ?
                    • Anonymous
                    • PZE
                    • 13 Oct 2016

                    Thumbs up for Samsung Mobile Chief.

                      • W
                      • Wrath
                      • UD{
                      • 13 Oct 2016

                      the king will soon redeem its throne

                        • J
                        • Joung
                        • LC8
                        • 13 Oct 2016

                        Such a respectful man :)

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