Samsung Australia sets up service locations at airports to swap Note7s

18 October 2016
You can get a new phone (and get refunded the difference) or a full refund.

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  • D
  • AnonD-428442
  • XP{
  • 19 Oct 2016

Actually, a smart strategy. Not only it seemingly shows some good faith, it also keeps the Samsung brand at international reach. The question is, how would they handle refunds when the person lands at the destination airport? I mean that can be a logistic nightmare, if they can even set it up.
I highly criticize Samsung, but this is actually a good move, if they can execute it well.

    • ?
    • Anonymous
    • xCD
    • 19 Oct 2016

    AnonD-120255, 18 Oct 2016Whilst I think taking a proactive stance is commendable, wh... moreThis Guy's right -- While, it's a good initiative from Samsung's (Australia) part. Hopefully they can also:

    1. Set-up on other airports as well.
    2. For as long as it's genuine, they must also accept Note 7s whether it's bought from other countries.
    3. Offer freebies or other replacement units which they can claim immediately or from other Samsung stores where they (customers) are headed.
    4. Free lunch???

    Hopefully Next Note will be very very great...!!!

      • D
      • AnonD-120255
      • 7sX
      • 18 Oct 2016

      Whilst I think taking a proactive stance is commendable, what happens when a warranty claim is made on the unit supplied from a foreign airport? From personal experience Samsung Australia won't touch devices that are sourced from another market.

        • ?
        • Anonymous
        • TCn
        • 18 Oct 2016

        What an absolute cock up Samsung, you guys will be cursing yourselves till eternity on this one

          Consumers cant claim that they didnt know about this when it burn their house down. Well done samsung... i know its a hit in the hip pocket but you are definetly not letting this serious issue go.

            • m
            • mir
            • t7X
            • 18 Oct 2016

            LG fan, 18 Oct 2016The incredible stupidity of people who continue to use a da... moreThey deserve to get sued, fined and the device confiscated from them. They're gonna end up hurting other people if their phone catches fire and releases toxi fumes!

              • L
              • LG fan
              • Tpj
              • 18 Oct 2016

              The incredible stupidity of people who continue to use a dangerous device that's been recalled for safety reasons by the manufacturer is just beyond belief. If you're that unresponsible you deserve to get burned.

                • .
                • .alpha
                • ytx
                • 18 Oct 2016

                Finally airports can get hid of Samsung wall huggers.

                  Anonymous, 18 Oct 2016Why dun they just destroy all of them? Save the shipping fe... moreThey can destroy only if they get it back.
                  Some smart people are just not ready to return it. This is one decent way to make a person return the handset ( even if unwilling).
                  However, in the end Samsung will use IMEI protocol using OTA and disable the unreturned units for sure.

                    • ?
                    • Anonymous
                    • IWQ
                    • 18 Oct 2016

                    Why dun they just destroy all of them? Save the shipping fees, trouble and danger.

                      • ?
                      • Anonymous
                      • UX}
                      • 18 Oct 2016

                      Too bad South Korea can't follow other countries examples. I have to currently wait to ship my device back to the original shop of purchase which is 5 hours away. Courier companies don't want to ship the device, Samsung still can't tell me how to exchange or refund the device.

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