There are reports that the OnePlus 5 reboots when trying to call 911 [Updated]

Peter, 18 July 2017

Update: In light of all the reports, OnePlus has sent out a statement regarding the emergency-reboot issue.

"We have been in touch with the customer and have tested a software update that has resolved the issue. We will be rolling out the software update shortly."

Original story below:

There have been several reports that the OnePlus 5 reboots if you try to dial 911, including a test on video (watch it on Facebook). It seems that dialing other emergency numbers like 112 in Europe triggers the same issue.

Multiple people have chimed in the Reddit thread (source link) to confirm that the phone reboots when calling an emergency number.

This doesn’t seem to affect earlier models, though last year the OnePlus One (running CM13) did have a similar problem(there was no official response in the OnePlus forum thread).

It goes without saying that this should be a top priority for OnePlus to fix. In a statement to The Next Web, OnePlus said it is looking into the issue. If you experience it too, you can contact support@oneplus.net.

As mentioned multiple times in the Reddit thread – do not call 911 (or other emergency numbers) just to see if your phone reboots. You could try the non-emergency number first to ask if it’s okay to do a test.

Source | Via


Related

Reader comments

  • Anonymous
  • 21 Jul 2017
  • v0I

Exactly correct. Several of these companies are cutting costs in all the wrong places and this is how it comes back to bite them. And Asus isn't much better in this respect' asking people to sign-up for their beta testing program. Oh joy, I ...

  • Carol
  • 20 Jul 2017
  • L71

What did you expect? They are boat made. Anyway, good to know for the poor users that this phone is make for "killerclowns".

Seriously, imagine buying a OnePlus device. This company is a joke trying to present itself as a big player in the market. Save your money, and buy a better, cheaper phone in the LG G6. Hell, I'd even grab an S7 edge over it.

Popular articles

More

Popular devices

Electric Vehicles

More