BLU to roll out new update to fix 'permanently locked devices' issue caused by previous one

Himanshu, 05 December 2017

BLU recently pushed out an update to its Life One X2 smartphones that effectively resulted in units getting bricked. Specifically, the update process asked for a password to unlock/login, but users said the password they entered was being rejected.

Now, the Miami-based company has confirmed that they have fixed the issue.

Urgent: Life One X2 Lock Software Fix! 1/1

If your Life One X2 was updated & experienced an issue with a password lock, send us an email at escalations@bluproducts.com.
— BLU Products (@BLU_Products) December 4, 2017

Urgent: Life One X2 Lock Software Fix! 2/2

We will provide you with the software update that resolves the issue and grants you access to your device.

Note: This fix is only for users which haven’t yet done a Factory Reset or exceeded the amount of pin attempts.
— BLU Products (@BLU_Products) December 4, 2017

A new software update will be rolled out containing the fix. Sadly, there are no details on exactly what caused the problem, but what really matters at this moment is to give back users access to their devices, and that's what the company claims the latest update does.

Have you got this new update? Did it resolve the issue? Let us know in comments below.

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