Purchased Galaxy Note7 from unauthorized retailer in Canada? Samsung will exchange it for Galaxy S7/S7 edge

Himanshu, 09 November 2016

For Samsung Galaxy Note7 owners in Canada who purchased their unit from an unauthorized Canadian carrier or retailer, here's some good news: you can get your device exchanged for either a Galaxy S7 or S7 edge directly from Samsung.

Even those who do not have a bill of sale may also qualify for the South Korean company's exchange program. Those eligible for an exchange will be sent a pre-address box to return their Note7 unit. Samsung says it will take 2-4 weeks for the exchange process to complete.

Via

Samsung Android

Reader comments

AnonD-608487
10 Nov 2016
86t

Talked for the 4 time this morning... told my situation will be escalated to a higher up, and I will receive a callback... We will see..

AnonD-608487
10 Nov 2016
Ybw

I call bullshit on Samsung returning phones bought 2nd hand.. I have had my "safe version" powered off for 3 weeks trying to return it. According to my latest email I received tonight from EnR Samsung they are unwilling to help. After 3 conversat...

Shaun
10 Nov 2016
Mfx

The explosions of the Note 7 is just a sabotage I guess to tarnish the image of Samsung. Who are benefiting are the other competitors. Simply you take a few Note 7 units on an adhoc basis and just set it on fire. If Samsung really cannot find the roo...