Samsung acknowledges SIM goof-up in Galaxy S9 shipments

Himanshu, 16 March 2018

While some Galaxy S9/S9+ users are facing Samsung Pay issues, there are others who are complaining about wrong SIM in the package shipped to them. Specifically, many of those who ordered Sprint Galaxy S9/S9+ models received package with Verizon SIM inside.

Nailed it 🙄 @SamsungMobileUS pic.twitter.com/nG0PwfYdne
— Brandon | This Is Tech Today - YouTube (@thisistechtoday) March 14, 2018

Well, Samsung has officially acknowledged the goof-up. Not only that, the company is now sending correct SIM to affected users free of cost.

Looks like @SamsungMobileUS did mess up on a lot, or all of the Sprint SIM orders. pic.twitter.com/exB21WbAFP
— Brandon | This Is Tech Today - YouTube (@thisistechtoday) March 15, 2018

Following is the official statement the South Korean company issued on the matter:

We are aware of a limited number of customers who received a different SIM card with their unlocked Galaxy S9 or S9+ purchase via Samsung.com or the Shop Samsung app than the one they requested. We are in the process of correcting this issue and are providing customers with the correct SIM card that they ordered for their device. We apologize for the inconvenience and advise anyone who has experienced this error or has questions to contact us directly at 1-855-726-8721 or visit www.samsung.com/us/support/customer-services/.

Via