Samsung Galaxy Z Flip
- B
- Big Wormm
- r31
- 11 Dec 2023
The brand was great but my Z flip screen got blinded for over couple months now. Please how do I contact Samsung office ?
- A
- Anonymous
- XEs
- 23 Nov 2023
What will be the last android version and one ui that this device will receive? Thanks
- M
- MsShei
- XPj
- 11 Nov 2023
Nik, 27 Oct 2023I've been using Z flip since last 9 months and suddenl... moreI encountered the same for my Samsung Flip 4 I pre-ordered o nit's launched. The battery fully drained last week and after recharging the same day it goes to a black screen. Since then I keep soft resetting it as I followed the fix found in YT. It is now a couple of months out of warranty and I paid a ton of money after it's launched and having to pay for repair is unacceptable. I want a phone replacement or a refund.
- N
- Nik
- vGG
- 27 Oct 2023
I've been using Z flip since last 9 months and suddenly im facing the problem like whenever i flip it goes as blank or switched off, i have to restart every little time and i'm so tired now, i have complaint it about to customer care and what they said its like its not their fault, Man its 1 lac of expensive affair and what i get in return? I want my money back.
- ?
- Anonymous
- p$0
- 25 Oct 2023
I have similar experience with Samusng refusing a warranty repait on the basis of minor scrathes to the metal cover. My phone was 18 months old when the screen went black.
The Samsung agent in Nairobi where I was working said it could not be repaired under warranty as the phone was bought in the UK. Are Samsung not global?
Two months later in the UK Samsung say it cannot be repaired uner warranty as there is a scratch on the metal cover. They admit it is unrelated to the blank screen, which they say has been an issue with Flip3.
So two different reasons given for Samsung not repairing under warranty.
This phone is the only smart phone I have ever purchased, it is equivalent to $1000, and it failed after 18 months. Ans Samsung want me to pay more to repair it, for a fault they recognise is an issue. I think not. No more excessively expensive phones for me - or indeed any other samsung products for long enough that their decision not to repair has cost them more in lost sales.
- ?
- Anonymous
- MFQ
- 25 Oct 2023
I have similar experience with Samusng refusing a warranty repait on the basis of minor scrathes to the metal cover. My phone was 18 months old when the screen went black.
The Samsung agent in Nairobi where I was working said it could not be repaired under warranty as the phone was bought in the UK. Are Samsung not global?
Two months later in the UK Samsung say it cannot be repaired uner warranty as there is a scratch on the metal cover. They admit it is unrelated to the blank screen, which they say has been an issue with Flip3.
So two different reasons given for Samsung not repairing under warranty.
This phone is the only smart phone I have ever purchased, it is equivalent to $1000, and it failed after 18 months. Ans Samsung want me to pay more to repair it, for a fault they recognise is an issue. I think not. No more excessively expensive phones for me - or indeed any other samsung products for long enough that their decision not to repair has cost them more in lost sales.
- ?
- Anonymous
- XK@
- 22 Sep 2023
thi ha, 26 Mar 2021My partner switched from iphone xs max to z flip 4G. She ju... moreThank you for this. Heading to buy one but so many negative reviews 🤦🏾♀️
- ?
- Anonymous
- AMQ
- 01 Sep 2023
Tami, 23 Jul 2023They need to let everybody replace their phones with a diff... morei agree ive repaired the phone 3 tims same issue always te screen starts creasing and goes awol
- A
- A unsatisfied custom
- vGf
- 23 Aug 2023
My experience with Samsung foldable Mobile is very bad. The customer help line and also customer care is only a designated no and is of any use. I have escalated my complaints to higher level including to CEO, but the same has not helped. My set though was in guarantee period but service centre has unilately decided to put under out of warranty saying reasons as damaged and demanded repair charges more tha 30 k. Request please be careful and verify from other customers before buying this set.
Very very poor after sales service and response from such a reputed brand. Never imagined such treatment from them. If such behaviour continues, market share of this brand will definitely affected. I request higher management of Samsung to internally review and take necessary action
- L
- Luke
- Xyj
- 01 Aug 2023
Bought a Samsung flip z 4 what a waste of money I took the phone back for the screen to be repaired since being repaired not even a year later and already experiencing the same issues where the screen is giving in this phone was made so that it can fold open and closed but I would suggest that u don't waste ur time buying it
- T
- Tami
- Yg4
- 23 Jul 2023
They need to let everybody replace their phones with a different phone. Because of the fact that they are junk, the samsung flipboard is jthe samsung flip Four is junk
- T
- Tami
- Yg4
- 23 Jul 2023
The Samsung Flip you don't even have to drop it to get the green line coming down the middle of it. They suck, so don't buy them.
So don't buy them.
- L
- Lesley
- 3aW
- 24 Jun 2023
DO NOT BUY THIS PHONE
The screen split after 12 months
I tried to get help from EE store but very unhelpful.
DO NOT BUY
- F
- FDL007
- rwm
- 14 Jun 2023
Do Not Buy a Samsung Z Flip!!
I bought my SAMSUNG Z FLIP 256GB DUAL SIM on the 19th of October 2021 which means it is still within its 48 months warranty period up and until today.
I was sitting in my office, with my phone on my desk next to me, and after a while when I opened my phone, the screen was completely black. My phone was working fine on my way to work, which is +-45min drive, as I was using it to play music in my car. I also know for a fact that I did not drop my phone that day, or any day before that matter.
The next day, I took the phone to the Samsung Electronics service centre in Menlyn Mall, for it to be fixed under its warranty cover. The service consultant issued me with a report stating that Samsung have declined the warranty repair on my phone.
The basis of their rejection is because there are minor scratches visible on the side of the phone, the bending part, which are not protected by the very expensive silicone phone protection cover I bought with the phone, at the time.
Which means that there is nothing that prevents my Samsung Z Flip from incurring normal minor wear and tear scratches, on this part of the phone.
There is also no other protection cover, that exist or is available in SA, for a Z Flip phone that do actually protect this part of the phone from incurring any minor wear & tear scratches.
So, Samsung declined to repair my Z Flip under the warranty cover, based on minor scratches found on the phone, normal wear & tear, but also do not offer any product (Phone Protection Cover) for a Z Flip phone, that can prevent or protect the bending side of the phone from incurring minor wear and tear scratches!
Surely this can’t be right, as it seems that Samsung is looking for the smallest reason, not to repair my phone.!!!
I raised my contentions with Samsung SA, and I was contacted by a Samsung Customer Advisor, who only confirmed that they are not revising their report and will still not fix my Samsung Z Flip phone under its Warranty Policy.
I then had no alternative but to proceed with lodging a Claim, with my short-term insurance service provider, so that my Samsung Z Flip Cell phone can be repaired or alternatively be replaced.
My Z Flip phone was, thereafter, booked in at my insurance provider’s cell phone repair service provider, after which my insurance provider also rejected or declined to repair or alternatively replace my Z Flip cell phone, under my insurance claim!!
The reason for their rejection, is that its cell phone repair service provider, who investigated and assessed the reason why my phone just went black, found and stated the following in their report:
• Only minor scratches and marks was evident, on the outside of the phone, and no trances of an impact or liquid was found anywhere on the phone.
• The middle “White Mark” or section found on the screen is because of excessive opening/closing.
• The middle part of the screen “Cracked” also because of excessive opening/closing of the phone.
• The “White Mark” and “Crack” found in the middle of the screen, is a common Manufacturers Default on the Samsung Z Flip Cell phone.
• In support of its findings, they also provided a web link to Samsung’s Community posts, which confirmed the Z Flip Manufacturers Default, that confirmed that the screen starts to show a “White Mark” in the middle of the screen and eventually also “crack”, after it was open and closed a number of times.
Please click on the link to see for yourself:
https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/yet-another-samsung-galaxy-flip-3-screen-issue-and-support/td-p/5877820
• Their recommendation, to my insurance provider, is that I am to pursue a Warranty Claim, with the Manufacturer.
How can it be, that I have now received two damages reports, one from Samsung and one from an alternative 3rd party, which completely contradicts each other as the two respective damages reports are stating the exact opposite reasons, as to why the touch screen of my Z Flip cell phone suddenly went completely black.
This situation now leaves me, as the USER and CLIENT, in the extremely unfair and unfavourable position, as I am now out of pocket and are personally liable to pay the costs to repair or replace my very expensive Samsung Z Flip cell phone, even though I thought I had peace of mind that I have:
- A 48-month Manufacturer’s Warranty on my Z Flip
- Insurance Cover if something unexpected is to happen to it.
Even though the Z Flip cell phone is a very nice phone, people should think twice before they buy it, as you “THE USER” will be the one that pay’s:
1) For a Manufacturer’s Warranty Cover, that do not mean anything.
2) For insurance cover on the Z Flip, which will not assist you if the phone bakes.
3) The only one liable to pay for all the repair costs, if there is a Manufacturer’s Default on the Z Flip.
- g
- gks
- 3JL
- 10 Mar 2023
stay away from this phone.. it is too delicate.. not worth of buying..
- ?
- Anonymous
- TXk
- 07 Mar 2023
Anonymous, 02 Jan 2023Download Samsung members app choose menu choose contact Sam... moreNope Any Live CS only do like a robot: Just reboot and factory reset your phone, or if the issue persist bring to the service center, the software and server problem is not that ordinary CS can do, only the specialised engineer can fix it, just flash through ODIN and th problem solved
- ?
- Anonymous
- TXk
- 07 Mar 2023
UNNAMED, 18 Feb 2023its dual sim supported ? physically ? Nope, NO expandable storage nor bigger option nor dual sim physics option even no Audio jack
- U
- UNNAMED
- Px2
- 18 Feb 2023
its dual sim supported ? physically ?
- ?
- Anonymous
- rjx
- 02 Jan 2023
Kenzo, 21 Nov 2022I got samsung z flip but still i dont get android 12 update... moreDownload Samsung members app choose menu choose contact Samsung choose expert then choose Live chat they will help @everyone
- ?
- Anonymous
- DEP
- 13 Dec 2022
Kenzo, 21 Nov 2022I got samsung z flip but still i dont get android 12 update... moreEasy: first where you got the phone from? Official store or secondhand from international carrier bundled? If the phone is tied with carrier like contract phone, you will most likely never upgrade the OS since you must use their carrier sim card for verification purpose
Second Rooted or NOT? Easy just open the Samsung Health and check if opened that means still official, if closed that means had been rooted before
Third Just Flash it by yourself find the Android 12 or 13 Firmware and flash using odin, just search your country ID for correct firmware
FYI Indonesia XID just got One UI 5 based on v13