Service program for iPad Air (3rd gen) now under way

George, 07 March 2020

Apple has started a repair program for the iPad Air (3rd generation). It's identified an issue where the device's display may go blank permanently, with or without a brief flicker or flash immediately before.

Wide gamut is better than a blank screen Wide gamut is better than a blank screen

Affected devices, covered by this program, are 3rd-gen iPad Airs only, manufactured between March and October 2019. The company will repair eligible devices free of charge.

If you think you have one such tablet in your possession, you can either find an Apple authorized service provider, make an appointment at an Apple store, or contact customer support to arrange mail-in service.

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Reader comments

  • Maw Oo
  • 28 Dec 2020
  • 6p$

White spot just above the home button of my ipad air three.

  • Anonymous
  • 22 Apr 2020
  • ncJ

They trade your ipad for a new unit

  • Andre
  • 10 Mar 2020
  • P@c

Yes, I'm on my 3rd iPad (2nd replacement unit) all three iPads had the same white spot. All of my friends who have the same model have the same spot. I'm considering selling my iPad and downgrading to a non-pro just to get rid of the spot.

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