Some Samsung Galaxy S20 Ultra units plagued by a green screen tint

Victor, 15 April 2020

The Galaxy S20 Ultra has been doing very well, surprising even Samsung. It's understandable though, as it's truly great device. Yet now a new bug has discovered, somewhat spoiling the honeymoon for those that got the Exynos 990 version.

Samsung Galaxy S20 Ultra green tint issue Samsung Galaxy S20 Ultra green tint issue
Samsung Galaxy S20 Ultra green tint issue

A green tint appeared on the display under specific conditions, and judging by the timing was caused by the latest OTA update. The good news is that a restart fixes it, but the bad news is that it can reappear.

Disgruntled users on Samsung support threads are still trying to pinpoint exactly what triggers the green tint. So far, most are reporting that the issue happens when they are using a high refresh rate mode. However, the behavior, apparently only manifests in certain apps like Samsung Pay, Camera, Calculator, Snapchat, Telegram, PUBG: Mobile and Chrome.

A different set of reports might offer some better clues as to what is going on. It seems that the green tint tends to get triggered when the display switches from 120Hz or 96Hz, back down to 60Hz, while inside certain apps. This can be due to the app itself not supporting high refresh rate and automatically bumping down the display or when other hardware conditions are met – like the phone temperature climbing above 40 degrees or the battery falling below 5%. These also kick the display back to 60Hz. Also, apparently, the tint is only really visible at brightness settings below 30%. And, let’s not forget, for the time being only Exynos 990 S20 Ultra units have been featured in these reports.

Clearly, the exact set of conditions for the bug to manifest are far from clear and well-defined at this point. This can probably explain why Samsung support hasn’t acknowledged the issue yet and is only offering generic responses to users on a per-case basis. Things like cleaning app cache of affected apps and restarting the phone. Hopefully, the community will be able to identify the cause of the issue soon so a fix can be delivered.

Source | Via


Reader comments

  • Steph

is there a way to fix the screen ?

  • Mayur

observed the green screen starts due to proximity sensor. If anything obstructs.

1. BT2020 defines pixels as well. Directly dependent on resolution (progressive pixels) 2. Your argument that BT2020 supports only for UHD is pointless as it is mentioned that is is for 16:9 aspect ratio. UHD is defined only for 16:9. And just read...

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