Sony Ericsson C905

• ?
• Anonymous
• vGk
• 01 Jul 2009

Dear sirs,
I am one of the lover of sonyericssion products since fast 5 years and so far I have purchased T610,P910,W800,W950,K790,W890,G900 and C905.
I am choosing your products because of SONY brand name as well as quality in all the aspects and good service back up.
But now a days I am very much disappointed because of the following case history.


FIRST COMPLAINT:

I have purchased a C905 mobile ( IMEI number 357602021710928 ) on 27th november 2008 with the cast of Rs 32500 in consolidated electronics which being a branded showroom of sonyericssion in coimbatore.The performance of the mobile found good only up to two months. On 24th janvary2009 I faced a earspeaker as well as side key problem in the new mobile. I have handed over the mobile in same date at ASIA ELECTRONICS-SALORA ( 342,d.b road,coimbatore-643102, India) and the complaint id is SESO9AEL10285. On 06-02-09 I have got a intimation from the service centre that I will get full box replacement after one week of time and allotted IMEI is 357602029929646. As I am being a regular customer to that particular showroom, they have given a new mobile IMEI 357602028772772 from their stock which readly available instead of replacement oppruvel IMEI is 357602029929646.

SECOND COMPLAINT ;

After two months I faced the key flip problem and number 6 very hard to operate in new C905 ( IMEI 357602028772772 ) . the problem has been solved by replacing the defective parts in C905 mobile by ACCEL FRONT LINE on 21-04-09 and the complaint id is CBE-SE-171062/0809.

THIRD COMPLAINT ;

After two months again I faced the same earspeaker problem in the same handset ( IMEI 357602028772772 ) and the mobile has been handed over in ASIA ELECTRONICS coimbatore on 15-06-09 complaint id is AE1-SE-239414. Till date I does’t received any positive answer from the service centre and always they excuseing me that right now necessary spare is not available and yet to come from the sony ericssion head office. So far I have made plunty of calls and direct visit but always the are repeating the same excuse. Regarding that I made a complaint in toll free number on 25-06-09 ( complaint id is SE1613-2034 ) and they instructed me to call after 48 working hours that means today. Then today made a call to toll free number and my call has been attended by your service front line person preethi around 10.20am . She told me to wait again two days for the solution and the spare not yet been dispatched while I am trying to speck more higher official she has disconnected the call and second time my call has been attended by a male rep.. he also did the same thing ( listen the record of my conversation for the proof ) .


Now I am requesting ALL THE SONY ERICSSION SALES AND SERVICE ORIENTED PEOPLE WHO HAVE INVOLVED DIRECTELY AND INDIRECTELY just read this case history and imagine where the sony ericssion mobile quality and service back up is.

Now my new C905 mobile I taking rest in your service centre.

Now the questions in me:
1. who should I purchase SE brand ?
2. whether higher investment in SE is worth ?
3. where is SE mobile quality?
4. what is the SE mobile time ?
5. 8 months or 1 year ?
6. what these SE service people are doing ?
7. where the SE service back up ?
8. frequent problem happens only in SE C905 or in all the brands ?
9. IF only in c905 means, what about the quality and why the mobile cost is higher ?
10. what is the minimum and maximum time required to solve
the customer complaint ?
11. whether proper spare back up is available or not?
10. If not why SE is promoting the c905 handset sales ?
11. Might have inform the customer before purchase that spares will not be available ?
12. why the toll free number is available? To repeat the same excuse ? or to solve the problem ?
13. where the senior customer service executives are?
14. what they are doing ?
15. whether this mail will reach the top people ?
16. whether this mail will be censored before?
17. whether this mail will be recorded ?
18. whether this mail will have recordable return mail?
19. when I will get the solution ?
20. what is the quarentee even after problem rectification ?
21. Rs 32500 is only for two months?
22. Rs 32500 is realiable ?

Really I am very shame about my foolishness in the huge amount investment in sonyericssion products by facing this frequent complaints.
I last my hope and trust on your brand and now I am conveying this issue to all friends and circumference.

I HOPE SONY ERICSSION WILL BE BEST EXAMPLE FOR THE WORST SERVICE AND I NEVER SEEN SUCH A KIND OF CONCERN WHICH PROMOTING THE COMPETATERS PRODUCTS INDIRECTLY BY GIVING THE WORST SERVICE TO THE CUSTOMER LIKE MY ISSUEAND I WISHING YOU ALL TO CONTINUE THIS SERVICE THEN ONLY EVERY BODY CAN COME UP IN THE MARKET.


Note ; If I not get the solution with in 2days after receiving this mail, I have to go for a parallel illegal action.
Now I am requesting you all please don’t force me to go for the above illegal action to get this small service rquest.

Thanking you.

Regards,
D.GUNASEKARAN
9443388992

• Reply

• ?
• Anonymous
• QMs
• 30 Jun 2009

ivtech1200, 30 Jun 2009There is a symbol above the signal symbol in the left hand ... morethe symbol on the top left corner of the C905 is called Edge (E).

• Reply

• S
• Santhosh Thomas
• mJe
• 30 Jun 2009

L, 29 Jun 2009Does it really have a TV-out, just like nokia 5800xm?You need to buy TV-Out Cable ITC-60 separately.

• Reply

• i
• ivtech1200
• 2C{
• 30 Jun 2009

Anonymous, 29 Jun 2009This phone, is fab, though hangs most of the time, now its ... moreI just bought one today and my service kept breaking. Are you with Vodaphone? If so, change your service provider,and 3G is not user friendly either.Other than that,the C905 is not much better than my old K700i.
I hope you all works out fine for you.
Cheers

• Reply

• i
• ivtech1200
• 2C{
• 30 Jun 2009

There is a symbol above the signal symbol in the left hand top corner.Please can someone tell me what the symbol represents as it does not say in the owners manual,go figure.
Cheers

• Reply

• ?
• Anonymous
• q@w
• 30 Jun 2009

guys good news as of today, this phone is now going to be made available with TMO USA and ATT USA, both the carriers are dying to have this. customers of both carriers rejoice.

• Reply

• m
• mr muthu
• uHW
• 29 Jun 2009

omfg this phone is FREAKING AWESOME. yahoooooooooooo! i smashed this phone on a piece of brick and it works. SWEET.

• Reply

• L
• L
• 3LX
• 29 Jun 2009

Does it really have a TV-out, just like nokia 5800xm?

• Reply

• ?
• Anonymous
• fu1
• 29 Jun 2009

This phone, is fab, though hangs most of the time, now its totally hang, cant get network coverage.. Anyone assist!

• Reply

• B
• Bryan
• kV%
• 28 Jun 2009

Bryan, 26 Jun 2009I've seen the specs on this site list the C905 as having SM... moreNevermind...just read that there's a firmware update that gives the C905 the thread messaging capabilities. And it's gonna be released for TMO as CS8. This sux! I felt better about it when I knew it was exclusive...

• Reply

• w
• wantSomeAPPS.
• whB
• 27 Jun 2009

Ca someone help me with my c095, i want to have the smile shutter application in my phone unfortunately i cant find the firmware update at the sonyericson website..pls need help(i want smile shutter)

• Reply

• B
• Bryan
• kV%
• 26 Jun 2009

I've seen the specs on this site list the C905 as having SMS thread-messaging. But the gsmarena review doesn't mention the specific feature "thread-messaging" like the post-announced C903, T707, and every subsequent SE handset since the C905. So for those who have one and have bought it somewhat recently, is the thread-messaging feature really the distinct thread messaging feature (i.e. contacts response being viewed as an IM conversation) or does it only have the option to organize your messages by categories; of those being contacts?

• Reply

• m
• mostafa-911
• T0X
• 26 Jun 2009

after i tried the c905 i could say for the people who are planning to get it:
disadvantages:
- battery life is one day only
- you cant look keys when you close the slide
- the sound is not so high..SE G900 is better
- big size and heavy
advantages :
- very high quality camera(the best of all phones)
- very nice looking (specially the black one)
- very high speed in internet and the GPS
- very high speed when using the phone
- high speed when open and close..
- the screen resolution is very good..
..so its very good phone and i'll buy it again if i lost it...that's if the idou didnt come yet

• Reply

• e
• emperor 94
• iKu
• 26 Jun 2009

Nacho, 25 Jun 2009People, most phones nowadays may, at some times, have probl... morewhich colour u think i should buy ............ because im going to buy one tomorow

• Reply

• N
• Nacho
• LAa
• 25 Jun 2009

People, most phones nowadays may, at some times, have problems with speakers and/or keyboards. My serious advice is REPAIR IT YOURSELF, whenever you take a phone to a cellphone repair center, they will just scum you, for real, always happens.

All phones have silly problems sometimes, but once you take it to a service, it will always have problems, and they will charge you everytime, so it's their business.

Don't get fooled.

• Reply

• N
• Nacho
• LAa
• 25 Jun 2009

I've had this phone since May and so far I don't have a single complain about it. Excellent screen, easy to use, great camera (the lens is well protected, cover system is much better than the K series), as always the software is very practical, WiFi comes very handy most times.

Awesome phone, the best purchase I've done so far.

• Reply

• e
• emperor 94
• iKu
• 25 Jun 2009

does the white colour get dirty because i dont know to buy which colour

• Reply

• T
• T
• fj7
• 25 Jun 2009

Simon, 25 Jun 2009Damn i was gonna buy one of these smart looking cool camera... moreSamsung rock!Sony Ericsson software is buggy!
I have the Sony Ericsson w890i and a software upgrade didn't even sorted it's issues...Many Sony Ericsson phones have issues..the C902 and C905 as well!

Sony Ericsson what on earth are you doing!!!???
You are busy loosing your loyal supporters...

• Reply

• S
• Simon
• vxD
• 25 Jun 2009

Damn i was gonna buy one of these smart looking cool camera phones untill i read the 90% negative feedbacks!
What a bummer....Just lost a good slave in the samsung d500 which was faultless till i slammed my bootlid on it.......need a great phone and fast but so many out there that its confusing.
Maybe the iphone???????

• Reply

• L
• Laila
• mSA
• 25 Jun 2009

Had this phone since January and i have no problems with.Battery time is good and the screen is just great,camera is so great too so no complains from Denmark.I am sure if you take care of this phone it will work fantastic

• Reply