Samsung CEO issues formal apology to users over GOS scandal

16 March 2022
The chief exec admitted Samsung did not appreciate customer concerns immediately.

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thefearfulsilence, 12 Apr 2022Absolutely. I've never tied myself down to one manufac... moreWhich oppo are you using? I'm using the oppo F9 pro and it's mediocre for gaming. These phones seem to have a drop in camera performance as time goes on. It used to click amazing pics but now it's just okay

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    • thefearfulsilence
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    • 12 Apr 2022

    Findecano, 11 Apr 2022Samsung might be a large manufacturer of Android phones, bu... moreAbsolutely. I've never tied myself down to one manufacturer and why should have to? The article itself says Samsung are paying the price, but what happens when customers have been shafted by Apple? If you have your handset on a contract then you are at their mercy.
    The Android space is still producing fantastic handsets as well. My last three have been from Oneplus, Huawei, I'm currently using an Oppo and there are some great offerings coming along soon like the Honor Magic 4 Ultimate, Xiaomi 12 Ultra and even the new Pixel 6 is decent. If it turns out one of them is a huge let down then no worries - I can take my money to another company :)

      kiloh3rtz, 04 Apr 2022Do I smell an iPhone copycat????OOOO how the mighty have fa... moreSamsung might be a large manufacturer of Android phones, but it is not the only one.

      And herein lies one of the major benefits of the Android ecosystem; if you don't like what one manufacturer does, go elsewhere. Whereas with Apple, you're stuck with whatever manure they dish up.

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        • 05 Apr 2022

        kiloh3rtz, 04 Apr 2022Do I smell an iPhone copycat????OOOO how the mighty have fa... moreYet unlike apple Samsung reformed these changed within months of release.

          Do I smell an iPhone copycat????OOOO how the mighty have fall...Only few years back android users where all over the ios users cuz of the battery thingy apple did....Now ,now dear android users....how can this be with all this options you have overthere at android camp???I am not a hater...But I dont get why ppl jump allover ios when things happen and no1 when android does it....Its ok for some and not ok for others?I mean lets face it android/ios no matter all wanna make a profit and all wanna offer top notch performance or make you change phone on year base....So if ppl havent got it so far...iOS or Android its the same ruled by profit and not better or cheaper.....If Apple could sell us a phone for 10k euros they would if they would know it will sell same goes for Android...The only thing is no1 would buy it(by no1 I mean it would be in the range of hundreds or thousands)

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            • Anonymous
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            • 31 Mar 2022

            Matjazz, 22 Mar 2022On iPhone there's only one app store and no sideloadin... morethere is sideloading
            U can sideload any app or download it straight from safari

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              • Erisa Arrowsmith
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              • 25 Mar 2022

              JustSomeRandomGuy, 16 Mar 2022“listen to customers more closely to prevent such an issue ... moreAre you sure you are not "JustSomeRandomGuy" from Discord?

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                • Matjazz
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                • 22 Mar 2022

                Anonymous, 17 Mar 2022Apple has something similar to GOS but it applies to all it... moreOn iPhone there's only one app store and no sideloading. How would users and benchmark developers detect this kind of selective throttling on iPhone?

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                  • James
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                  • 21 Mar 2022

                  The CEO is using 13 pro max actually. =P

                    True Tech Opinions, 21 Mar 2022the problem with Samsung is that they continuously cheat th... moreoh! yes their 45w charger is also a scam it only charges 10mins faster everthing samsung do is just a scam what is wrong with samsung?
                    bring google back to huawei.

                      the problem with Samsung is that they continuously cheat their customers while trying to compete with apple, but apple are actually testing and working to improve their products such as battery optimisations etc.
                      Samsung is making so much money but they are not improving their products, they have a few superb products like secret folder, pop up view split view etc and now they nee to research how to optimise google battery optimisation samsung apps are useless please give the option to delete them.
                      lastly they had a brilliant feature where we could choose the default apps we wanted to use but in new software updates thats gone and they keep pushing their shit apps on us
                      they need to understand we use android because we can choose the apps to use otherwise we would all use apple because it works perfectly.
                      Samsung are just cheating their customers and they think their customers are stupid but 1 day it will all catch up on them and it nearly did when huawei came out with their brilliant phones which where really well optimised.
                      Samsung were lucky otherwise they would have lost a huge market share i recommend samsung do some work and actually improve their products before its too late!

                        TJM, 18 Mar 2022You see, 45W doesn't mean 45W in Korean. You are inter... moreHahahahaha sure 🤣

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                          • 18 Mar 2022

                          Hudinited, 18 Mar 2022What about 45w charging fiasco?You see, 45W doesn't mean 45W in Korean. You are interpreting it wrong.

                            What about 45w charging fiasco?

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                              • Anonymous
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                              • 17 Mar 2022

                              Anonymous, 17 Mar 2022On my A52s, Genshin Impact Google Play version constantly s... moreThanks for your comment. Wait for updates.

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                                • Anonymous
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                                • 17 Mar 2022

                                rRadD, 16 Mar 2022I prefer Huawei and Xiaomi's Game Optimization approac... moreApple has something similar to GOS but it applies to all it's apps but definitely not as drastic of a performance drop as Samsung's which is why they can get away with it. It's basically throttled all the time to prevent performance drops which is fine except for Genshin Impact which seems to have it at a stable 47-49fps. It just isn't known if it whitelist benchmark stuff.

                                  SpikyEchidna, 17 Mar 2022Ummm... no? That is not how it works. They change the scree... moreThat's not the case, ultra power saving mode actually shows grey colors so no pixels are off, which proves your statement is not correct.

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                                    • Anonymous
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                                    • 17 Mar 2022

                                    Anonymous, 16 Mar 2022Is A52 affected? I've not noticed any issue or slowdown.On my A52s, Genshin Impact Google Play version constantly stutters which looks like 30fps with GOS enabled. The Galaxy Store version doesn't seem to be affected. I have "focus on performance" enabled, yet it makes no difference. It only gets faster on the google play version if I kill GOS and go back to the game.

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                                      • Anonymous
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                                      • 17 Mar 2022

                                      yalim, 17 Mar 2022if that's the case,removing the feature will result in... moreThen you can just re-enable it.

                                        Latest update screwed up S22 series, I'm gonna to return this brick as it lags with Bluetooth and YouTube audio vs video. Good job Samsung