US customer satisfaction led by Apple, Samsung close second

25 April, 2014
Both are above the average for all carriers. HTC didn't fare quite so well, though.

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  • ?
  • Anonymous
  • ftK
  • 12 May 2014

lol.. just shows that WP has a lot of work to do

    • J
    • Jack St
    • fXt
    • 27 Apr 2014

    Wow, even Blackberry users are more satisfied than WP users

      • ?
      • Anonymous
      • smm
      • 27 Apr 2014

      pandemonium, 25 Apr 2014Apple users also believe their ecosystem is more safe from ... more99% of the mobile malware is targeted at Android. Google literally said "Android is not safe,and it has never been it was supposed to be free." Ios is great but so is Android so stop targeting brands and its users to insult them so you can feel better about yourself and your device of choice. Sadly many Android users have the inferiority complex,they need to insult anyone just to feel they are somehow relevant and own the best. Writing this from my HTC One.

        • ?
        • Anonymous
        • smm
        • 27 Apr 2014

        Anonymous, 25 Apr 201499% of Apple users probably never had an Android device...Isn't it the opposite ? Most of the internet Apple haters who spend their time posting bashing comments on sites never even owned an Apple product.

          • ?
          • Anonymous
          • smm
          • 27 Apr 2014

          AnonD-8044, 25 Apr 2014Retina display my goodness every phone now has better than ... moreOn the sharpness side yes totally but on calibration and more accurate colors totally no.

            • D
            • AnonD-248384
            • vbL
            • 26 Apr 2014

            Anonymous, 26 Apr 2014I've found both iOS and Android are boring.Go for Windows or Ubuntu..

              • ?
              • Anonymous
              • 4$u
              • 26 Apr 2014

              Android phones a piece of shit they come out like every other day. Stop hating on Apple at least they make one phone and master it. that's why developers never make the same program for Apple for android at least most of it because they change there UI so much.

                • ?
                • Anonymous
                • kg3
                • 26 Apr 2014

                AnonD-127662, 25 Apr 2014Apple are good, don't get me wrong. But so many iPhone owne... moreI've found both iOS and Android are boring.

                  • e
                  • etc
                  • nD@
                  • 26 Apr 2014

                  Without JD Powers providing details on how this "research"/survey was conducted this is nothing more than BS to me. The survey should have either be done in relation to the market share of the brand or, preferably(due to the difficulty of the former), on a certain amount of users of each brand (1000 users of each brand for example).

                    • D
                    • AnonD-127662
                    • 0Br
                    • 25 Apr 2014

                    Apple are good, don't get me wrong. But so many iPhone owners are fashion fans who feel "cool" with the iPhone. They feel happy as their phone looks nice and their simplified UI is easy to use. Hats off to Apple for giving such a simple to use UI, but from someone who had years of iPhone experience and now an Android user, I can confidently say the Android experience is far greater. But once again it boils down to this simple equation for Apple -

                    Simplicity + Fashion + Great advertising = Happy Customers.

                      • D
                      • AnonD-8044
                      • sXG
                      • 25 Apr 2014

                      Dongle, 25 Apr 2014Why only in US?Apple can beat all the brand accross the glo... moreRetina display my goodness every phone now has better than retina display..

                        • d
                        • dontbesilly
                        • N9x
                        • 25 Apr 2014

                        M and M, 25 Apr 2014Yes, US, where no brand is discriminated, because in Asia s... more"giving free phones if you put a sticker on the competition's product or by threatening users who have had exploding batteries if they share their experience online"
                        Care to elaborate or cite a source.

                        Also it's laughable that you say "US where no brand is discriminated"
                        Judge Koh's controversial history makes a clear case of bias towards Apple, raising eyebrows from patent lawyers nationwide, not to mention the blatant bias of the jury foreman in the biggest Apple vs Samsung case. This is the last development as cited by Foss Patents
                        http://www.fosspatents.com/2014/02/judge-denies-samsung-retrial-of-retrial.html

                        Ah, and Obama has vetoed decissions that went against Apple http://money.cnn.com/2013/08/09/technology/mobile/apple-samsung-itc/

                          • B
                          • Bomber
                          • uCd
                          • 25 Apr 2014

                          i used Iphone and Samsung but i can't play game smooth in samsung and the battery too hot!!!

                            Anonymous, 25 Apr 2014Yup And do not forget. This is in US , where Apple is nati... moreYes, US, where no brand is discriminated, because in Asia some carriers have been made to ban Apple products in order to support their "local" business ;)
                            But overall I am surprised Samsung did so well, it's quite impressive for a company that sometimes adopts 19th century marketing by giving free phones if you put a sticker on the competition's product or by threatening users who have had exploding batteries if they share their experience online (this again happened in the US).

                              • ?
                              • Anonymous
                              • pN1
                              • 25 Apr 2014

                              99% of Apple users probably never had an Android device...

                                • ?
                                • Anonymous
                                • TXn
                                • 25 Apr 2014

                                Anonymous, 25 Apr 2014quite close between the two top brandsYup
                                And do not forget. This is in US , where Apple is national flag, where even Obama stays up

                                  • D
                                  • AnonD-238804
                                  • qF$
                                  • 25 Apr 2014

                                  pandemonium, 25 Apr 2014Apple users also believe their ecosystem is more safe from ... more"This study" LOL. I've seen everything now...

                                    • D
                                    • AnonD-39337
                                    • txj
                                    • 25 Apr 2014

                                    In Indonesia, samsung is #1. Their service centers are everywhere.
                                    Apple, which is very good, is insanely expensive.

                                      • D
                                      • AnonD-209094
                                      • Kg$
                                      • 25 Apr 2014

                                      pandemonium, 25 Apr 2014Apple users also believe their ecosystem is more safe from ... moreDont need to study to understand that you think you are better than other people. Everything you have is the best, right? You make me sick.

                                        • D
                                        • AnonD-257710
                                        • PxV
                                        • 25 Apr 2014

                                        Dongle, 25 Apr 2014Why only in US?Apple can beat all the brand accross the glo... moreRetina Display? Really?