Apple iPhone
- l
- luke
- yLU
- 06 Nov 2007
microsoft platform? why the hell would apple design something with a crappy windows operating system? thats like saying why dont nokia phones write samsung on the front. stupid...
- R
- Rich
- M3s
- 06 Nov 2007
"By law all companies must provide a grace period for products.
Online purchases normally have a 14 day return period because the consumer has not physically seen the goods at purchase, they may change their mind once they get their hands on it properly. Apple online purchases have this 14 day return period so I'm sure they'd offer it on their iPhone.
inn store purchases usually have a 7 day return period because you have seen the goods in person and chosen to buy it.
During these periods you can get an exchange or full refund if you have changed your mind. But the product must be in as new condition, any marks on it and you're stuck with it.
O2 CANNOT pick and choose which products they offer return periods too I'm afraid thats against the law.
But usually in both cases you have up to 28 days after the purchase to exchange the product if it is faulty."
Thats not true at all. no shop has to accept anything back for any reason otehr than if the product if faulty. And then only within the first 28 days,m after that its whatever warrenty the product comes with. Obviously if you buy online the law is different, but for shop no returns are nessecary by law at all. Get your facts right!
Iphone will have NO returns policy. Faulty exchange within 28 days, then back to apple for repair. Unless you fail the credit vet, in which case you have 14 days from then to return it to store for a refund, if you miss that dealine, you end up with a 145g, pretty looking paper weight!
The o2 t&cs are different for this one single product. Only this one.
- ?
- Anonymous
- M3s
- 06 Nov 2007
You cannot 14 day your iphone if bought in a retail store. 7 day return on a Internet purchase (distance selling law).
Only retun reason is a failed credit check or a faulty return, Apple prodcuts generally have less than 1% faulty return and the fault would have to be seen in store before any return could take place.
- s
- slik
- M3s
- 06 Nov 2007
just wondering if maybe t-rex works for o2, and rather than him just being arrogant and incorrect, that maybe o2 and carphone have a different policy?
- C
- Carphone_legend
- M3s
- 06 Nov 2007
T-rex your bang wrong! I have the T&C's in black and white,so I have facts rather than your opinion or what you believe to be true! Once again people there is NO 14 day return on iphone unless you have purchased online ( and then you only have 7 days ) or if you have failed the check and have proof!
- T
- T-Rex
- S35
- 06 Nov 2007
Carphone legend did u used to work in phones4u by anychance? just wondering because you sound very confused.
It's a 14 days return with o2 stores and online read the back of the terms and conditions and you will see for yourself.
Or you could contact the A-team who will be taking all customer service calls for o2 iphone and i'm sure they will explain to you briefly, bit by bit, and very slowly for you in english that's it's a 14 day policy when you purchased the h/set and it's 28 days to return the h/set if faulty and they will swap it atraight away for a new one.
Ups the insurance policy as well, I won't go too much into it but iphone has it's own insurance policy for those who want to take insurance, you can only obtain it by contacting cust serv
- s
- slik
- M3s
- 06 Nov 2007
and just to re-iterate, i do know that all other o2 connections have the companies standard 14 day policy on them, however the iphone is a multi launch, with a special deal done with both apple o2 and cpw, when they all sat down they all agreed the terms and conditions and this is where it differs from o2's usuall contracts, it is not just o2 controlling it is also apple. Infact i tell you what mr. rex, on friday a 6.02 go and pay 270 quid then try and take it back the next day, i sure know i won't be :)
- C
- CPW_man
- M3s
- 06 Nov 2007
Slim is right,if you want to mis-sell then do so but you will be the one with angry customers and the headaches! There is NO 14 day on iphones
- s
- slik
- M3s
- 06 Nov 2007
it....is....not....a....normal.......o2....contract......
and i merely mentioned orange because of the porevious comment saying that all networks have to by law offer a 14 day return. I have done the training and i do know what i am talking about, if you want to miss sell feel free, but i know who's gonna have more problems :)
- T
- T-Rex
- S35
- 06 Nov 2007
With o2 it's a 14 days return weather it's been ordered online or bought from a store so instead of asking orange who hasn't got exclusive rights to the h/set in the uk as it's only exclusive to o2 in the uk ask o2
14 days policy so slim stop arguing and find out the real facts, you've supposed to have had training lol
- m
- mandy
- PVs
- 06 Nov 2007
good phone i have two set. my brother has sent me this from UK.
- A
- Ajay
- w4g
- 06 Nov 2007
1.Why no 3g?
2.Wifi is mostly of no use for for rural india which in fact a big market.
3.why o.s. Mac , prefferably it should be microsoft
* Do we expect new announcement from apple
- s
- slim
- 0Fw
- 06 Nov 2007
just like orange have recently announced a no 14day return policy, as well as 3, there will be no returns on the iPhone unless it is bought online where the law actually states 7 days. This is due to the fact that the consumer in this case may not have seen the product. In a shop situation the rules are different, as long as the customer is aware of any no returns policy there is no law that says they must be able to return, this of course does not affect their rights to an exchange of a faulty product in 28 days. The long and short of it is this is not a normal o2 contract it is an agreement till the consumer gets home, thus o2 usual rules don't apply, please don't miss sell this product or yoi will have I much trouble ahead of you!
- C
- Carphone_legend
- M3s
- 06 Nov 2007
It may well state on o2 contracts about 14 day returns but this does not apply to iphones as you do not sign a contract instore. The only way you can return one is if you fail the credit check at home on itunes and have proof of this. The only exception is if you buy online and then you have a 7 day returns policy due to distance selling regulations. I have this in black and white so thats the end of the arguement!
- T
- T-Rex
- S35
- 06 Nov 2007
Checked the info again and you cam return your h/set within the 14 days of purchase.
Instead of asking me to check the info please read the faq on o2.co.uk and you will see the facts.
- S
- SLIK
- S35
- 06 Nov 2007
You can return your h/set within the 14 days if your not happy and that applies to all handsets for o2.
Go onto the o2 website and check yourself it's in english so hopefully you can understand it when it tells you in the faq that you have 14 days to return the h/set if your not happy and a full refund will be given when u send everything back
And if i was you please seek more training as i've been working on the systems and exploring the online ssytems for customer to credit check themselves which they can do from there own pc :-)
- T
- T-Rex
- S35
- 06 Nov 2007
All stores i.e o2 store, carphone werehouse and apple have a 14 days return for the iphone not seven days please find out the facts before posting and those who are on a contract it states this on the small print on the terms and conditions
- T
- T-Rex
- S35
- 06 Nov 2007
Googlemap is free of charge to use :-) depending on the network your using.
It's foc with o2 as it's unlimited data and unlimited wifi
- J
- James O2
- mqj
- 06 Nov 2007
Yeh we got 6 in our store the other day, nice lookin phone but a huge gimmick as far as im concerned, like ny nintendo Wii! Everyone wants it cos its Apple and thats it.
- ?
- Anonymous
- ijv
- 06 Nov 2007
Now I am using N73ME since Jun 2007. It have many free softwares to install and games also. It is very good. I like it. But I also have plan to get new one for this first 2008. That I saw and love is 3 in my chossen. Nokia N95 8GB, LG KS20 and Iphone 8GB.
I believed for nokia it have many free softwares and games for install and play. This I most like for my accessories.
LG KS20 and Iphone I don't know. Any body can tell me?
But the price is the problem also. Cos in my country now have in market ready. Iphone 8GB unlocked start from 790USD until now 01 Nov 2007 around 540USD. It is alway drop and drop everyday. but the problem is at Apple sale price only 499USD if this price in my country is OK ready for me. Other one is Nokia N95 8GB it price start 850USD untill now around 790USD. It maybe not long will drop to around 550USD I think.
The some that I very don like al this..Cos
Iphone no have any free softwares or games to install.
Nokia N95 8GB have slide desing this very easy to broken and no touch screen it also very low technologies ready. I think it maybe good for blind person only.