HTC One Max
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HTC One Max

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  • n
  • nekz
  • fuv
  • 03 Jul 2015

Is system update Android 5.0 HTC send to me to update it and I download so the time am installing it and the phone goes off. That's all nd now the phone is not working

    • A
    • Anthony
    • LBi
    • 03 Jul 2015

    nekz, 03 Jul 2015I hv done it but still the phone is not workingwas this a OTA update you were doing or did you try to manually flash your ROM?

      • n
      • nekz
      • fuv
      • 03 Jul 2015

      I hv done it but still the phone is not working

        • A
        • Anthony
        • LBi
        • 02 Jul 2015

        Anthony, 02 Jul 2015i will assume you mean "wipe data/factory reset" ... moreok, you saw it. but did you do it?
        just looking at it is not going to do anything. :D

        by the way, this is not a touch screen menu. use the volume keys to navigate. and press the power key as "ENTER"

          • n
          • nekz
          • fuv
          • 02 Jul 2015

          I saw wipe cache partition
          Wipe data/factory reset
          And reboot system now

            • n
            • nekz
            • fuv
            • 02 Jul 2015

            I saw wipe cache partition
            Wipe data/factory reset
            And reboot system now what next...?

              • n
              • nekz
              • fuv
              • 02 Jul 2015

              I saw wipe cache partition
              Wipe data/factory reset
              And reboot system now what next...?

                • A
                • Anthony
                • LBi
                • 02 Jul 2015

                nekz, 02 Jul 2015I saw what you told me earlier wide data and stuff so what ... morei will assume you mean "wipe data/factory reset"

                but you didn't mention "wipe cache partition" first
                that is very important.
                it is so important for the mess you are in now i would say......
                "wipe cache partition">"wipe data/factory reset">"wipe cache partition" again, then "reboot system now"

                let me know how it goes.

                  • n
                  • nekz
                  • fuv
                  • 02 Jul 2015

                  I saw what you told me earlier wide data and stuff so what should I do next

                    • A
                    • Anthony
                    • LBi
                    • 02 Jul 2015

                    [deleted post]on that screen
                    when you press and hold the volume up and quick press the power key (don't hold the power key for any length of time) nothing happens?

                      • n
                      • nekz
                      • fuv
                      • 02 Jul 2015

                      Triangle and a ..!..

                        • A
                        • Anthony
                        • LBi
                        • 02 Jul 2015

                        nekz, 02 Jul 2015I have done that but still it doesn't work where did you get stuck?

                          • A
                          • Anthony
                          • LBi
                          • 02 Jul 2015

                          Anthony, 02 Jul 2015when the phone is off hold down volume & the power ke... morefollow up
                          I forgot this because i'm not seeing it in lollipop any more, but......

                          If by chance you are on a screen that shows a HTC ONE MAX with the RED triangle and a "!" in it.
                          you are already past the "Recovery" Step of my instructions.
                          Now you will have to hold the "volume up" key and quick press the power key (not press and hold).
                          this should take you to the "Android system recovery" part of the instructions.

                            • n
                            • nekz
                            • fuv
                            • 02 Jul 2015

                            I have done that but still it doesn't work

                              • n
                              • nekz
                              • fuv
                              • 02 Jul 2015

                              I have done that but still it doesn't work

                                • A
                                • Anthony
                                • LBi
                                • 02 Jul 2015

                                nekz, 02 Jul 2015Yes I don't where I will find bootloader plz tell mewhen the phone is off
                                hold down volume & the power key till the phone starts.
                                you should see a white menu with coloured writing.
                                use the volume keys to navigate to "RECOVERY"
                                Press the "Power key" to enter
                                The phone should reboot into Android system Recovery.
                                use the volume keys to navigate to "wipe cache partition" and power key to enter.
                                then do the same for "wipe data/factory reset"
                                Then the same for "reboot system Now"
                                if you get stuck any where. get me know where and what you see.

                                  • n
                                  • nekz
                                  • fuv
                                  • 02 Jul 2015

                                  Yes I don't where I will find bootloader plz tell me

                                    • A
                                    • Anthony
                                    • LBi
                                    • 02 Jul 2015

                                    nekz, 02 Jul 2015If I on the phone it keep restarting it self and some trian... moreok you are in a boot loop.
                                    this is cause with old data in your cache partition is conflicting with drivers in the new ROM.

                                    i have said this many times before, ALWAYS clear your cache partition just before you do a ROM update.

                                    go to your boot-loader and wipe the cache partition, factory reset from right in there after. once the ROM was successfully flashed (meaning, you saw the progress bar go all the way up before your booting problem started) your should have no more conflict and the phone will start.
                                    on the downside because you did't wipe the cache before the update you are going to lose everything you have stored on internal storage.

                                    if you don't know how to get into the bootloader just ask.

                                      • n
                                      • nekz
                                      • fuv
                                      • 02 Jul 2015

                                      If I on the phone it keep restarting it self and some triangle sign apear on the screen the battery is 98 percent

                                        • A
                                        • Anthony
                                        • LBi
                                        • 02 Jul 2015

                                        nekz, 02 Jul 2015I was updating the system and the phone goes off so now the... morei am trying to determine if the power button is doing anything when you press it, or is it totally dead?(noting is happening when you press power)
                                        when you plug it in is it showing how much charge you have?