LG Nexus 5
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- AnonD-57792
- Ki6
- 07 Aug 2014
i bought this phone for just over a month. i love everything about this phone but the feature, i had an xperia before and i miss all the feature offered there. nexus camera is good. no headset included so you need to buy it separately. gaming is really good with a 5" screen and a decent processor, no lag or whatsoever. network or mic problem.. nope, none of those things happen to my phone. oh, did you guys actually TRY your phone before you buy it? i did :) all in all, if you're just looking for raw performance only, go for it. but if you guys are just those people who don't want to be bothered by customization thingy, don't go for it. get yourself another phone with lots of features in it. Regards.
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- Freefaller™
- myS
- 07 Aug 2014
AnonD-291634, 06 Aug 20143:09 PM Julie Charbonneau: I own the nexus 5 I have a serio... more@ atomichaos
You're not alone. I've given up trying to hear what callers are saying to me.
It got so bad that I dug out my old Galaxy S3 and went back to that. My N5 is back in it's box in a cupboard.
LG? Never, never again!
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- AnonD-291634
- i{Y
- 06 Aug 2014
3:09 PM Julie Charbonneau: I own the nexus 5 I have a serious problem I can be heard by anyone unless on speaker and I can't speak and text at all. I have been reading up online and it seems many people are having the same issue. well I already sent one nexus 5 back to my phone company(tmobile)and it was insured but they told me that it had water damage when i never had got it wet nor had it in moist places. but had to pay the $150 replacement fee anyways. i don't want to have to do that again. please help me or dissapoint me
3:11 PM michelle: Hello, good afternoon! I'll be more than glad to assist you today!
3:11 PM michelle: I really apologize that you are having this problem. This unit hasn't been dropped or exposed to any liquid or foreign substance, right?
3:11 PM michelle: And have you tried resetting it by any chance at the store?
3:13 PM Julie Charbonneau: no it's not been dropped or got wet it's the 2nd one and a lot of people are saying the same about their nexus 5 yes i have tried resetting
3:14 PM michelle: According to the information from the LG Electronics technicians and customers, no. There is no recall or known issue on the phone acting like this. Sorry.
3:14 PM michelle: If the phone is not working properly and you did tried all the troubleshooting steps, in order for us to repair or replace the unit, what we can offer would be warranty service.
3:14 PM michelle: This is the way the warranty service works here:
3:14 PM michelle: The limited warranty that we offer is valid for 12 months with the copy of the receipt and it covers only manufacturing defects, no liquid, physical or cosmetic damages, otherwise charges may apply for the repair on the unit. The process takes 5-7 business days, and the only cost that you need to cover would be shipping and handling by sending the defective unit to us and we cover the shipping back with Fedex.
3:20 PM Julie Charbonneau: so i would be without a phone for a week when it's more of a business phone then a social thing. plus take the risk of you people telling me that there was damage on my part (like tmobile had) there for going without a phone even longer. plus the cost of another replace. and you just stated there has been no known issues of this problem when I can show pages of people reporting the same problem on many different costumer review sites.?
3:21 PM michelle: I can imagine your concern and frustration and I do apologize about this, because that would be the evaluation determined by the LG technicians once they received the unit here, they are the ones that determine if the phone is under the warranty or not. Sorry.
3:22 PM michelle: Since LG Electronics do not have any local store that you can take it to, they can only do repairs if you send it via mail. They only have parts to do repairs.
3:23 PM michelle: As long as the phone has no damage and there is a sales receipt, it should be covered under the warranty. But, that would be evaluated by the LG technicians once they inspect the unit. I cannot assure their evaluation, sorry.
3:24 PM Julie Charbonneau: ok i get the whole inspection problem and do understand that process but i have sent one back already and they had told me it had damage i don
3:28 PM Julie Charbonneau: don't believe that is true and of course no one locally to look and go over that with me just HAVING to take it for what finalized as my fault with no showing of it costed me $150 and now once again no local service and i really don't want to not trust the companies word but when its costing me time money and customers its kinda hard . you know once bitten twice shy
3:31 PM michelle: I can imagine and I am sorry, I wish I could offer you some sort of assurance regarding this, but it is all determined by the LG technicians, sorry.
3:32 PM michelle: As a customer service agent I just do not have any authority or control over the policies and the evaluations from the technicians to determine the resolution of the repair.
3:33 PM Julie Charbonneau: then is there away i can speak to the techs. that would decide and repair and most of explain the problem to me?
3:33 PM michelle: They do not take calls, or chats. Sorry. They only evaluate the units once they receive it at the facility.
3:41 PM Julie Charbonneau: so the customer has no way of being shown their fault or explained to the issues? that don't even sound like a semi good customer relationship. it pretty much says i have no room for a dispute or a promise that anything is in my best interest as a valued customer. that sucks seems pretty one sided and like big business really don't have to explain or show reasoning if they do decide to take more of my money. sorry but you are working for selfish sounding people. no worries i understand a person has to get paid and work. thank you for your time i really am grateful you took it.
3:44 PM michelle: I apologize as an Agent I just do not have the authority to approve any other alternative option for you, sorry. I wish I could. I can file a complaint on your behalf with the proper department and inform them about this.
3:44 PM Julie Charbonneau: please do
3:44 PM michelle: In that way they can be aware of your dissatisfaction. I appreciate your comprehension towards me.
3:45 PM michelle: You can submit a request online via email as well, so they can file a report there too:
3:45 PM michelle: %LF:ForcePage% https://www.lg.com/us/support/message-customer-support
3:45 PM michelle: No problem. Feel free to contact us back if you need further assistance at anytime please.
3:45 PM michelle: You are very welcome! Thank you for choosing LG Electronics, you have a nice day and take care!
3:45 PM michelle: =)
3:46 PM Julie Charbonneau: no worries i do understand you can only do what your job/employer allows . you to have a nice day everyday. thank you once more, Michelle
3:47 PM michelle: Thanks, you too! Take care. Bye Bye ***
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- Anonymous
- Yah
- 06 Aug 2014
Anonymous, 06 Aug 2014Can we use nexus 5 with stylus ?Yes. You can use a capacitive touch stylus.
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- AnonD-286593
- pqW
- 06 Aug 2014
AnonD-231765, 06 Aug 2014there is nothing sth very bad , it just the battery life ,... morethanks !
- J
- Jinu
- bES
- 06 Aug 2014
My Nexus 5 is losing GPS lock frequently, also when i keep mobile in pocket it loses signal and missing lot of incoming calls.
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- AnonD-218710
- ITV
- 06 Aug 2014
N 5 is history, make quesse for N6 a moto product. I do not understand that changing mobile has become fashion, or necessity. As long as you are the top of latest innovation, it's OK. But we hav starting asking each other what model I shut buy, looks silly, it'sur money ur ppriorities you decide. Note 5 battery is basic problem, which can never be solved. It's change daily.
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- Anonymous
- fCx
- 06 Aug 2014
Can we use nexus 5 with stylus ?
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- ahs
- n%1
- 06 Aug 2014
I bought the Nexus since almost 2 weeks after reviewing its rating online and I completely disappointed. It has an extremely poor battery performance, it doesn't come with a head set and it isn't easy to one neither. Poor phone.
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- AnonD-231765
- g5u
- 06 Aug 2014
PRATIK, 05 Aug 2014Hi friends.. Please suggest me which phone i purchase? ... morethe two phone is differnt there is no compare if you want windows phone buy lumia if you want android buy nexus that's it :)
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- AnonD-231765
- g5u
- 06 Aug 2014
Ruuudza, 05 Aug 2014Hi friends should I boy Nexus 5 or Galaxy S4 ? I would buy... morenexus 5 camera it's not that bad actually the lince of this phone made by sony , I don't tell you that nexus camera better than samsung camera , on the other hand nexus is faster and stock android you will enjoy by useing this phone :)
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- AnonD-231765
- g5u
- 06 Aug 2014
AnonD-286593, 06 Aug 2014Is there something really bad with LG Nexus 5? Please tell... morethere is nothing sth very bad , it just the battery life , but if you turn on the power saver mode and you will solve this problem , but nexus 5 it a great phone , and when android L release google said that this battery problem will solved :)
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- AnonD-231765
- g5u
- 06 Aug 2014
New User, 04 Aug 2014Note3 Neo or Nexus 5?
Which one shall I buy. Please help!!... moreHello , note3 neo it have a small internal memory about 11gb for user so it's a small memory if you want to download games ,
on the other hand nexus 5 if you buy a 32gb version it will be a good phone for you for games and bad to watch videos cause of small display , actually both phone not good for you , in my opinion sony xperia z2 (small display but great graphics and 16gb with sd card will be good enough ) or lg g3 will be great for you ( great display great graphics and big internal of you buy 32gb version )
if you want just nexus5 , or note 3 I prefer nexus 5
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- AnonD-286593
- pqW
- 06 Aug 2014
Is there something really bad with LG Nexus 5?
Please tell me beacouse I am planning to buy the phone.
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- Ruuudza
- iDE
- 05 Aug 2014
Hi friends should I boy Nexus 5 or Galaxy S4 ?
I would buy Nexus 5 but the camera isn't that good :(
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- gadone
- PSc
- 05 Aug 2014
Greaty, 04 Aug 2014Hi guys i wna buy android phn tis wk...plz give ur opinion ... morenexus 5! it has full hd display with 445 pixel density. you can update to android l . camera is so good with optical zoom .wireless charging(+).i love it alot.
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- Benjamin
- t1$
- 05 Aug 2014
Only one problem....
It looses network connection manytimes..
Need to search and find network.....
How can I solve this????
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- AnonD-104084
- tDM
- 05 Aug 2014
rosh, 02 Aug 2014hey frnd i hv an confusion if anyone used htcc desire 816 o... morenexus 5... period
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- AnonD-104084
- tDM
- 05 Aug 2014
Niku, 05 Aug 2014Hi there, I have a Nexus 5, running Android 4.4.4. I do oft... morehave u try using other sim card? could be problem with ur network operator
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- AnonD-104084
- tDM
- 05 Aug 2014
Abhay , 05 Aug 2014Hi All, I'm looking for best smartphone, my choices are ... morenexus 5, u'll get the latest os update compared to other brand