LG promises OTA updates to smartphones, new customer care

01 August, 2011

The LG OTA updates app and remote assistance services got their debut in Korea and now LG is making it clear it will offer the same services widely to Europe, the Asia Pacific region and South and Central America throughout the second half of the year to its premium line of Optimus smartphones - the Black, 2X and 3D.

First off, customers will get the FOTA app - "firmware over-the-air" so they can get the most current updates for their phones wirelessly (as other makes offer them). This way LG Optimus owners will get software updates directly to their phones without the need to connect to a PC.

The remote call service will be region and operator-dependent and will connect users to a member of customer service through 3G or Wi-Fi, should a problem occur with their phones. Thus users won't have the need to necessarily visit an LG Customer Information Center or a service-station. This will be done through the pre-loaded "Remote Call" application.

Once the user is registered, LG's remote customer care assistants will get wireless access to the smartphone in order to quickly see what the problem is. Customer Information Center assistants won't get access to private information like emails, messages, pictures and calendars unless the customer has consented to it.

Both services will be made available in the second half of this year.



Reader comments

  • alex

We have 2.3.3 update in Romania on Optimus One for over 1 month now. But I don't thrust LG at all. I had 2 phones made by LG and every time I had issues with them. LG never fixed the phones and I couldn't get any type of help. With all other phones I...

  • ABC

I dont trust LG nowadays bcos they failed to keep their promise for Op1 update to Android 2.3.3. Till today they have not rolled out anything and not to mention that they again undertook the next public statement of such Customer Care.....rubbish.

  • Anonymous

All Android phones, regardless of make, should become independent from Windows PC. FOTA is the solution. Well done LG! Cheers!

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