Motorola Moto G7 Power
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Motorola Moto G7 Power

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I bought an MOTOROLA G7 Power, 64GB, 4GB RAM, Dual SIM, Black ( SKU: SMTMOTOG7POWBK ) from Europe, Romania - Product/Variant: ocean XT1955-4 64GB PVT1 on 17.11.2019 and today, after all this time, the display of my phone turns black/shuts down (but I don't think it turns off - see the explication below) SOMETIMES randomly when:
- I watch videos on Instagram, Tiktok, Facebook (not on Youtube)
- I see Insta Reels, Insta Stories
- I use Google Maps for navigating
- I get called on my phone number

The reason why I say that the phone doesn't turn off when I do the things about is because after it's on again, it has all the apps and tabs running. Also, I had a timer running and that timer was still counting even if the phone had the black screen.
The only thing that I've done different before the smartphone started to crash is to apply a magnetic car support on its back. Now, even if it has that magnet on the back, even if it doesn't, the phone still has problems. I've also throwed the phone on my bed a few times, took the phone to the shower with me and steam got on it (no water).

As a fix, I've tried to updated the phone firmware till the new Android 10 version QPO30.52-29), but that didn't fixed the problem.

How can I solve this MOTOROLA G7 Power XT1955-4 black screen/crash/shut down display? I don't want to change the phone because it still works OK and I wanna keep it.

Thank you!

    • A
    • Abby
    • Yc0
    • 04 Jul 2022

    Got it over two years ago - the battery is not what it used to be, but that is reasonable considering I use it a lot, including for quite a bit of gaming. It still lasts me the whole day most of the time. When I dropped it and shattered the screen, the local repair shop was able to fix it quickly and for a very reasonable price, which I did not think would be a case for an inexpensive phone like this.

      • e
      • eCPA
      • 4DT
      • 29 Jun 2022

      I am on my 3rd year with the Moto G7 Power and the battery is still good for 2 or 3 days. This phone is not for gamers or night photography, but it is a 1st class workhorse for email, texting, GPS navigation, music, and general online use.

        • J
        • Jason b
        • Ir%
        • 15 Jun 2022

        This phone is a heck of a phone. It still lasts three days of normal usage on a charge, and I have had it over two years. It has started taking it's time opening things and sometimes it will freeze while typing but for the cost and how old it is now, still a heck of a phone.

          • S
          • Suzanne
          • Yg9
          • 01 Jun 2022

          This phone was AMAZING for the price. I had it 2.5 years before I started noticing it slowing down. At the beginning it could get me 3 days of use, and even now I NEVER need to charge it before the day is over, no matter what I use it for. Just more lag and glitches as it gets older- maybe once a week it drops calls or stalls for about 5 seconds when starting up apps. Honestly such a great budget phone though, I dropped it almost every other day and it really hung in there for me.

            • ?
            • Anonymous
            • x{6
            • 12 May 2022

            Anonymous, 29 Apr 2022Be warned if you buy this phone just for the battery becaus... moreI don't have problem in this phone and still great to use for social networking unfortunately i can't play any online games smooth

              • D
              • DeBurger
              • RtS
              • 01 May 2022

              Purchased one for my spouse in June 2019, liked it so much I bought one for myself the next month. Great Battery life, 2 - 3 days. We minimize charging cycles by letting it run low before charging and after 3 years I can still get 3 days in light use. No wireless charging which is a problem with our new Tesla. The screen is fine, but not notably bright. It has a bit of trouble adjusting to ambient light sometimes. We've updated to Android 10 without issues. Camera works well - images are fine for us - can be reprocessed for colour correction. No NFC chip for PoS transactions, but scanning barcodes on the screen works fine. All in all great phones for the price point. We will be upgrading for my spouse as the hardware doesn't work for Android Suppport for Hearing Aids which has become an issue recently.

                • ?
                • Anonymous
                • nET
                • 29 Apr 2022

                Soundman, 16 Sep 2021I have owned this phone over a year. The main reason I purc... moreBe warned if you buy this phone just for the battery because this does not last more than a couple years max before significantly dropping. It also starts to get problems with the charger connecting properly and recently I was suddenly left with no phone without warning because I believe the charging port has worn out, the charger won't connect at all and the phone is now dead and I can't get onto it

                  Anonymous, 22 Apr 2022Been using this phone since release. Battery lasts about 4... moreNice info, thanks.

                    • D
                    • Devin
                    • 7DA
                    • 25 Apr 2022

                    I bought this phone new as soon as it came out and it still performs almost as good as new. I've always kept a tempered-glass screen protector on it and any issues caused by the USB not plugging in I resolved by cleaning the port with a razor-thin piece of plastic. I work in a factory with alot of dust in the air and have dropped the phone dozens and dozens of times and the charger still works fine, the battery life is still exceptional, and the screen doesn't have a single permanent mark on it.

                      • ?
                      • Anonymous
                      • Yc3
                      • 22 Apr 2022

                      Been using this phone since release. Battery lasts about 4 days for the first two years, only lasts about 2 days now. I want to get a new phone, but nothing seems to live up to the Moto G7 Power, even it's successors Moto G Power 2020/2021/2022.

                        • ?
                        • Anonymous
                        • nG$
                        • 19 Apr 2022

                        Has been a good reliable phone. I wouldn't buy it just for the battery life as now two years later it has significantly dropped and the charger does not connect properly (even with a brand new charger) so it is very difficult to charge now, so probably going to get new phone because of this. The camera quality is fairly good. It performs well in sun but tends to be rather dark otherwise and it struggles to adjust to different lightings. There is a glitch with video audio its is very bad and muffled. It seems to have problems with recognising SD cards. When I put the SD card in it messed up my photos order and some disappeared from gallery(but not google photos), it wouldn't work unless I constantly cleared the sd card cache but now completely not working saying the memory is full when there is loads left on 256gb memory card and can't work out how to fix this. You can't move apps to sd card to free up storage.

                          • ?
                          • Anonymous
                          • sXw
                          • 18 Apr 2022

                          Has been a good reliable phone. I wouldn't buy it just for the battery life as now two years later it has significantly dropped and the charger does not connect properly (even with a brand new charger) so it is very difficult to charge now, so probably going to get new phone because of this. The camera quality is fairly good. It performs well in sun but tends to be rather dark otherwise and it struggles to adjust to different lightings. There is a glitch with video audio its is very bad and muffled. It seems to have problems with recognising SD cards. When I put the SD card in it messed up my photos order and some disappeared from gallery(but not google photos), it wouldn't work unless I constantly cleared the sd card cache but now completely not working saying the memory is full when there is loads left on 256gb memory card and can't work out how to fix this. You can't move apps to sd card to free up storage.

                            • J
                            • Jvan
                            • 8E}
                            • 10 Apr 2022

                            After two years and counting I keep rocking my g7 power with LOs 18.1

                              • A
                              • Anonym
                              • FTh
                              • 23 Mar 2022

                              Great phone. I've been using it for two years+ now.

                                • e
                                • eddie1247
                                • s2G
                                • 16 Mar 2022

                                Not happy. I purchased two of these phones, one for myself and one for my wife and have the same problem with both phones. The adhesive holding the front and the back of the phone loses its adhesion causing the front to separate from the back of the phone, the phones are actually bowed and I don't know if it's the heat from the battery that causes it but if I didn't have rear covers on these phones they would come apart.

                                  • ?
                                  • Anonymous
                                  • IK7
                                  • 16 Mar 2022

                                  By far, the best phone I've ever owned.

                                    Araucaria, 16 Feb 2022Great phone, I bought it in 2019, battery life drops after ... moreLove the phones. Hate the Locked policy. I can no longer recommend them if they can't be made available for custom ROMS when no longer supported. Especially, with the anemic support policy of two years. That just total bulshiat. Device freedom now!

                                      When I originally got the phone, I bought it outright. No payments. No years agreements. Now that it is no longer supported, I want to unlock the bootloader and install a custom rom. Setup ADB and went to Motorola's website for the unlock code. I get "Does not qualify for unlocking." For the above two reasons, I'm a bit miffed. Has anyone found a work-a-round for this BS?

                                        • A
                                        • Araucaria
                                        • 0Ca
                                        • 16 Feb 2022

                                        Great phone, I bought it in 2019, battery life drops after a couple of years, this would be the only reason I'm considering a replacement. I don't use it for games or photoshoots just networking and it does a good job. Fingerprint sensor takes a few tries to make it work and the processor lags once in a while. Pros: I dropped it so many times and not a crack on the screen (one dead pixel though). Would highly recommend as best buy - in fact all Motorola Power series.