[UPDATE] Huawei responds to the Mate 20 Pro's screen issues

02 November 2018
Users call it #gluegate and the response isn't exactly satisfactory.

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  • ?
  • Anonymous
  • IhG
  • 05 Nov 2018

Mate 20 Pro units using BOE panels don't suffer from this issue LG needs to die they can't do anything.

    • ?
    • Anonymous
    • IhG
    • 05 Nov 2018

    Anonymous, 05 Nov 2018i have this only my LG v20, not as bad though!Mate 20 Pro using Chinese BOE has no issues. Mate 10 Pro used BOE as well, no issues, BOE also supplies screens for the new Macbooks, no issues. As for LG, Pixel 2XL, V10, V20, V30 now Mate 20 Pro so yes I do blame LG cause their displays suck. Glad LG is only the backup supplier though BOE has the best displays in the business, better than Samsung, Huawei should've went with BOE only.

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      • AnonD-731363
      • SH3
      • 05 Nov 2018

      Well they still are a top brand.
      But best screen have Razer phone for sure.
      Nothing beats IGZO certified IPS display with 120HZ refresh rate NOTHING.

        • ?
        • Anonymous
        • sxs
        • 05 Nov 2018

        My options were Note 9 & Mate 20 Pro. Luckily, I chose Note 9. The Mate 20 Pro is still a very powerful device. Hope Huawei can fix it.

          • ?
          • Anonymous
          • Nhh
          • 05 Nov 2018

          i have this only my LG v20, not as bad though!

            Calisthenics Dude, 04 Nov 2018This is just a fabricated story. Nice composition brother."Everything bad about my favourite brand must be lie"

            Manufacturers love that kind of mentality, it allows them to screw people over and over again.

              Zendroid, 04 Nov 2018You can take off the plastic? Because it sounds like the co... moreNo, it's plastic back on super thin silicone and then all edges are thicker silicone. it was comfortable to hold and plastic back gave me sense of false security. And yeah most incredible part was that both panels somehow managed to break, hovewer it is possible that back was cracked from before, since I think I did drop it on one more occassion, just not from that height, and I didn't take off the case to see if it has some damage on the back. Possible that it fell on some kind of rock and that's what made it crack, anways phone itself wasn't too pleasant experience, and well I still have doubts in their built quality.

                • ?
                • Anonymous
                • tRf
                • 05 Nov 2018

                I am surprised the comment section here has also indeed exploded...

                Lots of tea to spill... I'll wait...

                Thank goodness I didn't make my purchase yet, cause screen issues with curved or bent screen is not something new... It's still not perfected... But their camera capabilities has in fact been perfected... I'm in a dilemma...

                  • L
                  • Lyndino
                  • xGa
                  • 05 Nov 2018

                  How are you defending this shitty situation. Huawei knows the sides have issues and are not backing their product, except on a market basis???
                  So if I live in a place that has 5% of all Huawei sales are they going to say that I'm not a big enough customer to replace a defective unit?
                  Should be no difference, a piece of crap is a piece of crap in any market.

                    • C
                    • Calisthenics Dude
                    • UD{
                    • 04 Nov 2018

                    Realistic1, 04 Nov 2018I had P20 Pro, and it shattered within a week, from single ... moreThis is just a fabricated story.
                    Nice composition brother.

                      Realistic1, 04 Nov 2018Plastic back with silicone edges. Price was average. Not pr... moreYou can take off the plastic? Because it sounds like the cover I had. Good for the back, sides and camera bulb. But the screen is wide open for hits.

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                        • Anonym
                        • Lc2
                        • 04 Nov 2018

                        MadMel, 04 Nov 2018give as more stories about unbreakable glass on non Huawei ... moreThe converse to "easier to crack" isn't "unbreakable", just "normal breakable" -- like any other.
                        Wasn't aware of this fragility issue, the fact comments like yours try to deny it this way made me aware. So... thank you?

                          Realistic1, 04 Nov 2018Which part is unrealistic? The overprocessed images that ar... moregive as more stories about unbreakable glass on non Huawei phone....greatest hits those are.

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                            • Chudo
                            • ssq
                            • 04 Nov 2018

                            Realistic1, 03 Nov 2018They did not cheat on benchmarks, and did not take photos w... moreJust because it isn't in the newspapers,it doesn't mean apple didn't do it...

                              Zendroid, 04 Nov 2018What case? Tpu silicone, or some other plastic? Plastic back with silicone edges. Price was average. Not premium case or so called invisible case either.

                                MadMel, 04 Nov 2018your story is truly unrealistic and we all believe you...no... moreWhich part is unrealistic? The overprocessed images that are common complaint of many people including myself or the fact that glass cracks when being dropped? Just that other glass did not crack as easily as the one on Huawei device but well... keep defending them at all costs.

                                  Shui8, 04 Nov 2018U own the phone & doesnt even know that the Master AI c... moreThis is what happens when people comment without reading properly.
                                  I had that phone for brief 7 days (at most) since it is as durable as paper cup it seems. It breaks like a pro. Built quality was poor. I am running out of ideas how to explain that...

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                                    • Chudo
                                    • ssq
                                    • 04 Nov 2018

                                    SadeepaT, 02 Nov 2018Oh LG LG.They are really suck when comes to mobile displays... moreCheck the lg v20 comments section...

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                                      • Chudo
                                      • ssq
                                      • 04 Nov 2018

                                      Whackcar, 02 Nov 2018"According to the most recent reports, Huawei has opted out... moreOk.So are you willing to gamble and go give about 100$ for this phone,knowing there's a (I don't know,maybe 20-30%? Depends on the percentage of BOE/LG reciprocity I guess? ) chance you will get a faulty unit?

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                                        • Chudo
                                        • ssq
                                        • 04 Nov 2018

                                        Whackcar, 02 Nov 2018These isolated issues don't represent every single device. ... moreWell YOU can't really say it's isolated unless YOU PERSONALLY are running the statistics about the faulty/good units percentage.People are telling their good/bad experiences with the phone and you can't deny them that experience whether you like it or not (and you can't stop them from sharing that experience with others).So...don't be a smart**s,please.