Samsung will fix the bug that lets unregistered fingerprints unlock the Galaxy S10

17 October 2019
The Korean giant has recommended customers to use only official screen protectors.

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  • M
  • Marshall
  • rJV
  • 20 Oct 2019

I am using Galaxy A50...fingerprint is slower its okeh...but the most irritating thing is when ever i give 3 fingerprint..others can easily open the fingerprint by their finger with a least try of 7 to 8 times...what the hell is this...even fingerprint is not safe in A50..samsung u disappointed me.

    Those Nokia haters that baselessly condemned the Nokia 9 PureView will not talk again now.. Nokia remains the best

      • ?
      • Anonymous
      • g3t
      • 19 Oct 2019

      Anonymous, 17 Oct 2019Apple leads in security once again, how will Samsung ever r... moreThe recent security issue where Safari browser sending data to tencent servers and China?? Have you been living under a cave?

        • F
        • FP
        • K6t
        • 18 Oct 2019

        s4f786, 17 Oct 2019I've had the s6, s7, s8+ and now the k20 pro, don't think I... moreUnbelievable

          THE-TRUTH-REVEALER, 18 Oct 2019But then, the responsibility still falls on Samsung. Becaus... moreI only mentioned this could possibly one of the reasons. Of Course Samsung is always responsible, don't worry, they won't blame part-time contractors, or vendor staff getting peanuts after working for days together in a toxic environment....they will come up with a software fix. Remember, they always mentioned earlier that Ultrasonic FPS may stop working properly with screen protectors long before the launch...

          All I am saying is this is not a regular use case for any knee jerk reaction and it does not affect not even 1% of the customers currently using it. This is only to give Samsung a bad press to boost the sale of expensive ones lacking features like S10 family

            Cheap Sammy , 17 Oct 2019"unregistered fingerprints unlock the Galaxy S10" To all t... moreI only understand that you have some special concern for Chinese brands

              • I
              • Iresh
              • PSy
              • 18 Oct 2019

              Unlocking my s10, starting direct secure folder.. annoying...
              4g also very slow every where..... no other apps except Banking,fb,waps,insta..
              called sam cc, they are asking for reset to factory settings... just 2 mnths old....

                • ?
                • Anonymous
                • YQW
                • 18 Oct 2019

                THE-TRUTH-REVEALER, 18 Oct 2019But then, the responsibility still falls on Samsung. Becaus... moreYeah, there were also claims that the sensor detects blood flow to ensure its a real live finger

                  Galaxy Note 10 Pro, 17 Oct 2019This apparently seems to be a delicate issue where the user... moreBut then, the responsibility still falls on Samsung. Because Ultrasonic fp sensors were supposed to have super detailed 3 dimensional maps of the fingerprint. They are supposed to be able to detect things like actuation force, depth of the ridges of fingerprint etc. Atleast that is how Qualcomm made them.

                  Working : https://www.google.com/amp/s/www.androidauthority.com/how-do-ultrasonic-fingerprint-scanners-work-666053/amp/

                  How is it that Samsung's fp sensor is fooled just like any other optical fp scanner , by fingerprint residue left on the protector ? Also, the residue left should be same on any screen protector regardless of quality. How will "official" screen protectors help in such cases?

                  P.S. Not a Samsung hater.

                    • ?
                    • Anonymous
                    • I8m
                    • 18 Oct 2019

                    Thats worse than the pixel 4 face unlock news from above.

                      • D
                      • Doom
                      • tu6
                      • 18 Oct 2019

                      "Samsung responded by saying that it's investigating the issue and advised customers to only use official Samsung screen protectors."


                      Hahahahahahahaha...................

                        • n
                        • ns1030
                        • Dk1
                        • 18 Oct 2019

                        Galaxy Note 10 Pro, 17 Oct 2019This apparently seems to be a delicate issue where the user... morewow , I understand you love your device but still ??

                        listen to yourself you are saying the left over impression of finger is sufficient to unlock it ?? well in that case it should unlock even without protector I mean the print is already there right ?
                        or maybe manufacturers shouldn't make surface of fingerprint scanner prone to retain actual fingerprint.

                        either way this was bad , just accept it , tell samsung to improve and move on.

                          • ?
                          • Anonymous
                          • 8x$
                          • 18 Oct 2019

                          i bought a screen protector on Amazon, which was pretty expensive ($30 for 2 protectors) and it includes a kit to carefully (at least they say that) clean the screen before placing the glass. I got into panic after reading this news and the cause of the issue (screen protector retaining fingerprint marks), I really hope this protector is worth the price!!
                          BTW, no issues at this point after 2 months

                            • ?
                            • Anonymous
                            • YQW
                            • 18 Oct 2019

                            Samsung: Meet our ultrasonic scanner, more secure than optical.
                            User: it's very slow to unlock
                            Samsung: We're investigating the issue, will be fixed in next update.
                            User: it's working with unregistered fingers now, not secure
                            Samsung: We're investigating the issue, will be fixed in next update.
                            User: it's very slow to unlock now

                              • C
                              • Cheap Sammy
                              • xja
                              • 17 Oct 2019

                              Galaxy Note 10 Pro, 17 Oct 2019This apparently seems to be a delicate issue where the user... more"unregistered fingerprints unlock the Galaxy S10"
                              To all the samsheeps giving excuses like "it's the the fault of screen protector". If that were the case even user should not able to unlock the phone not to talk of an unregistered fingerprin. Use some common sense.
                              Moreover, you don't have thesame problems with cheap Chinese phones with low quality screen protectors on them, e.g. the MI 9T.
                              Most chinese brands now beat sammy when it comes to quality

                                • ?
                                • Anonymous
                                • 3@g
                                • 17 Oct 2019

                                Apple leads in security once again, how will Samsung ever recover?

                                  • ?
                                  • Anonymous
                                  • y{4
                                  • 17 Oct 2019

                                  here's the main culprit: gel based screen protector, the gel itself might retain the trace of previous fingerprints

                                    I've had the s6, s7, s8+ and now the k20 pro, don't think I ever used the fingerprint reader on any of the devices, although the one on k20 pro after 1 week of testing while on android actually was pretty good, i had cut my finger and it didn't unlock until it had healed up lol

                                      This apparently seems to be a delicate issue where the user uses fingerprints for registration, applies a lousy screen protector that retains the fingerprint marks, then after applying the protector when anyone touches their finger, the Ultrasonic sensor wrongly detects the marks along with the touch sense thinking it is a valid fingerprint mark.

                                      I remember Samsung before launching S10, were debating whether they could allow screen protectors for S10 to function its Ultrasonic fingerprint reader. Now, with this, their initial apprehension was correct.

                                      This is not a bug or issue affecting millions of customers but this is a potential issue for some careless users applying screen protectors without wiping the display completely using the supplied liquids along with the screen protectors...

                                        • J
                                        • James One Twelve
                                        • gN7
                                        • 17 Oct 2019

                                        How is Samsung going talk about recommending official screen protectors when they don't even sell those. Foolishness.....