Some Sony Xperia Z handsets reportedly suffering sudden death

20 March, 2013
Sony has acknowledged the issue and promises to fix the problem with an upcoming software update.

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  • AnonD-554859
  • 6Pa
  • 30 Jun 2016

kaga, 23 Jun 2016it is not funny, but mine did the same thing yesterday 22.0... moreOMG my xperia z just did the same. 30.6.2016. I guess the life cycle has run out

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    • AnonD-554859
    • 6Pa
    • 30 Jun 2016

    Truffles, 23 Jun 2016So my sony phone just died suddenly while charging... I tri... moreJust happened to me too.xperia z dropped dead. Red led blinked only. But tried with power button+volume up and its charging now at least. I guess Sony phones have a three year life only

      • x
      • x666
      • pTB
      • 29 Jun 2016

      Same happened to my z1 yesterday. The only response i get is red light when plugged in, but it's not charging. Still trying everything written here, if something works will give an update.
      Can't believe I chose this shit over iphone. Dare it die on me now. (I dont have warranty)

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        • AnonD-554390
        • RIE
        • 29 Jun 2016

        can somebody here help me?? there's only the red LED light when i charge it but nothing appears on the screen. same thing happen when i press the power button, the red LED blinks 3 times and it goes back to sleep. i think it's a phone brick thing. can someone tell me how to fix this?? i need my phone so badd pleaseee helpppp

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          • AnonD-554390
          • RIE
          • 29 Jun 2016

          kaga, 23 Jun 2016it is not funny, but mine did the same thing yesterday 22.0... morewhat buttons did u used anyway? please help me 😓😓😓 ive tried the rice technique just in case my phone has water problem but it failed. i charged my z1 but only the red LED lights up. but when i press the power button the red LED blink 3 times and nothing appear on the screen pleaseee helpppppp 😭😭😭😭😭😭😭😭

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            • AnonD-554390
            • RIE
            • 29 Jun 2016

            Mark, 22 Jun 2016Just happened to mine, held the 2 buttons down for 15 sec, ... moremark, can i know which 2 buttons that u used ?? does it really works anyway?

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              • Shig
              • n5R
              • 29 Jun 2016

              Truffles, 23 Jun 2016So my sony phone just died suddenly while charging... I tri... morePower + volume +/- worked for me. Thank you so much!!!

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                • AnonD-553977
                • U$k
                • 28 Jun 2016

                My 3month old Xperia m5 suffered with this problem of sudden death. Went for a software update and the issue resolved itself. So try this before going in for a drastic step like factory reset or changing the motherboard.. Good luck!!

                  • M
                  • Miss hopeless
                  • sEM
                  • 28 Jun 2016

                  My Sony died after 4 days of turning off by itself last night ..can't get it going charged it tried off and volume up for minutes nothing its competency dead what's the story all these sonys just dropping dead

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                    • Michelle
                    • H5@
                    • 27 Jun 2016

                    My phone has just completely died whilst charging. Will not recognise the charger. No red light or anything.

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                      • FRenx
                      • Hyu
                      • 26 Jun 2016

                      Truffles, 23 Jun 2016So my sony phone just died suddenly while charging... I tri... moreSame in the same day! Z3 compact

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                        • Truffles
                        • wYx
                        • 23 Jun 2016

                        So my sony phone just died suddenly while charging... I tried to unplug it then plug it again.. Charger not recognized... I connected it to PC... didn’t work. Removed my sim.. My sd.. None worked. Then I tried pressing the power and volume + button together.. Vibrated.. Sony logo appeared.. It worked. But felt like my phone unusually slow. My phone is Z

                          • k
                          • kaga
                          • nwZ
                          • 23 Jun 2016

                          Mark, 22 Jun 2016Just happened to mine, held the 2 buttons down for 15 sec, ... moreit is not funny, but mine did the same thing yesterday 22.06.2016 xperiaZ....:( ???=> hang in sleep mode, no buttons work, red light on when put on charger (USB charge dont work - nothing lights up), but wont start normally even when charging some minutes or hard reset mode - holding down power and up buttons for short time (10-20sec).

                          Actually your system works for me - put it on the charger (not on USB - does not work...), hold buttons for about 2 min, release those and it went alive with charging screen, then power on phone as usual :)

                          tnx,

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                            • Mark
                            • PPR
                            • 22 Jun 2016

                            Just happened to mine, held the 2 buttons down for 15 sec, no good, held it down for 2 minutes let go put in charger and bam up it came, fingers sore but happy

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                              • del
                              • vV5
                              • 21 Jun 2016

                              I was playing with my phone until I decided to charge it. I pressed the power button (but not intended to shut it down, just to lock it) and when I connected my charger, it wouldn't start, or connect to the charger. I've had tried all of those options (press power button alongside the volume button, but nothing worked out.) what should I do?

                                • D
                                • AnonD-550168
                                • B}c
                                • 18 Jun 2016

                                Anonymous, 09 Jun 2016If your phone is rooted and has recovery do the next: plug ... moreI have the same problem with my Z3 Dual. Has got worse since last night. The only thing that happens now is when I plug it in, the red LED turns on, after about 5 seconds, flashes green for less than a second, goes red again for 5 second, turns off for about 2 seconds and then repeats this cycle. When connected to PC it gives a connect/disconnect notification sound at the green flash but Xperia Companion doesn't proceed to "the next step" after connecting it whilst holding the volume down button.

                                If I hold the power and volume down when plugged in, sometimes LED flashes blue/purple for about 2 second after being red and then turns off and repeats the above cycle again.

                                  • r
                                  • rider
                                  • bE8
                                  • 13 Jun 2016

                                  Anonymous, 09 Jun 2016I just replied to a wrong person. So.... If you rooted and... moreMy phone is dead from the afternoon. It had enough charge. Tried all combinations in buttons. Nothing worked. If I plug it to charger..notification red led will glow. That's it. PC couldn't detect it too. I guess I need to go n meet service centre people. Such a defective model they've come up with..too bad SONY..too bad

                                    • H
                                    • Hiuos
                                    • Nug
                                    • 11 Jun 2016

                                    My Xperia Z2 started doing this after I flashed a pre rooted marshmallow rom. Phone boots, dims (reaches lock screen sometimes) and restarts. Can't switch off phone. Phone went on till it died. If I charge, it turns on itself and continues to restart. Can't boot into TWRP, can't boot into flash mode

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                                      • Ric torres
                                      • t7X
                                      • 11 Jun 2016

                                      Avi Sharma, 08 Jun 2016My sony Xperia Z phone had a sudden death at battery 23%. S... moreTo avoid sudden shutdown put mobile to GSM only mode. If directly plug to a power source you can use wmcda. Sony is a very bad company for selling expensive phones that can run only on gsm mode

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                                        • Ric torres
                                        • t7X
                                        • 11 Jun 2016

                                        Its been 2yrs still shut down happens and no sulotion done by sony! Bad company sony!