Sony effectively asking Xperia XZ2/XZ1 users facing display issues to just deal with problem

Himanshu, 21 June 2018

There have been a significant number of reports from users of Sony Xperia XZ1 series of smartphones about a display-related issue where horizontal lines and white dots show up when touching or rubbing the screen with a finger. Similar complaints have been put forward by some Xperia XZ2 series users as well.

The Japanese company has come out with an official statement on the matter saying the behavior is due to electrostatic (stationary electric charges) in some models. Here's the complete statement:

Sony Mobile is committed to providing the highest standard of product quality and customer service for all of our products. Due to the characteristic of the display, you may see stripe patterns as a result of electrostatic in some models. This is not a functional defect and usually the stripe patterns fade away as the electrostatic disappears.

So it's the characteristic of the display, and not a functional defect. If you read between the lines, Sony is saying just deal with the problem as there is nothing the company can do to resolve it.

Agreed, it's not a huge problem, especially as some complainants say the lines and dots fade away after some time. But still, this is not the kind of experience users expect from flagship smartphones that cost a premium.

Via | Sony Forums 1 2 | XDA


Reader comments

  • GoGoJoe
  • 23 Aug 2022
  • FnB

I am having issues with my Sony XZ2., When I try to scroll or touch the display it starts acting irradicable. I would need to shut it off and turn it on in order to get it to respond. The center of the display have a white spot as well. It appear...

  • Prakash
  • 01 Jun 2021
  • mrE

I've managed to sort the screen issue. I took off the screen, removed the thin adhesive from phone phone and screen edges and put the screen back with only a bit of Blu Tak near the top and bottom speaker. Just make sure the Blu Tak doesn'...

Sony is innovative to bring Cinealta Creator to Xperia One. I am worry Samsung will copy it look like they do for the 960fps super slow motion. I really hope samsung can innovative but it still copy, example this S10 copy Huawei wireless reverse char...

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