Sony Xperia M5
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- Anonymous
- KSE
- 05 Nov 2015
Azman, 05 Nov 2015The auto shutdown issue ...
I am getting frustrated wit... moreI know how you feel. I just got my replacement m5. Gonna test it first.
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- Azman
- v35
- 05 Nov 2015
The auto shutdown issue ...
I am getting frustrated with this model
I called Sony Xperia Hotline again after sending an e-mail above and their answer : Please send the replacement set to the service center for us to check. Look Mr Sony, the original phone that I purchased had the shutdown problems AND the replacement set issued to me also had the same problem. Doesn't this tell you something?
And with the many other users complaining about the same issue as evident here, must I "send the set for checking" again ? I believe you should just do a general recall of the M5 model. Perhaps it is not ready for sale yet....
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- Anonymous
- PT@
- 05 Nov 2015
I am now going to experiment with some of the solutions below re the problem for the ph shutting down and being non responsive until plugging in is a response to network coverage loss.
Sony needs to fix this issues now, this is a pathetic excuse for a brand if they don't. It is the most frustrating issue I have ever come across with a phone. I work in an office building with low signal internally and as such my phone does this 10+ times a day.
Not good enough sony! Pick up your game!
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- Anonymous
- wHr
- 04 Nov 2015
AnonD-462011, 02 Nov 2015I recently got my M5 from my network provider. And I'm pla... moreTry switching your network to GSM only. That's the only way for now. Until we wait for the real solution. If youre using WiFi like me. It's no big deal to turn your network to GSM only. I hope this one helps you
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- AnonD-459572
- t7s
- 04 Nov 2015
can i ask why? im changing plans of buying c5 coz i have read many issues about it
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- AnonD-257122
- PI9
- 03 Nov 2015
C5 ultra is much better than M5.
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- Anonymous
- KSE
- 03 Nov 2015
Nitesh Shakya , 03 Nov 2015Whatt..!! Are u wnt to say switching off problem is only in... moreI buy from teleco and not a online in Singapore. Have same issue
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- Nitesh Shakya
- HsL
- 03 Nov 2015
Anonymous, 01 Nov 2015yup..the problem is only in online devices.. my m5 is runni... moreWhatt..!! Are u wnt to say switching off problem is only in online ordered phones...if I buy it from mobile store then the problem remains...plzzz reply.
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- Anonymous
- K52
- 03 Nov 2015
Anonymous, 03 Nov 2015I have send my phone to service center again for the second... moreThis is for purchase in Singapore. I am trying my luck with Sony
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- Anonymous
- K52
- 03 Nov 2015
I have send my phone to service center again for the second time and have a small argument with the counter. Waiting for them to call me. I do not think Sony know what the issue as the first repair I send I listed as hardware problem but all they did is reload software. They do not have a policy for refund or change to a phone thus need a bit of arguing if you guys want to return the phone.
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- AnonD-462011
- X3}
- 02 Nov 2015
I recently got my M5 from my network provider. And I'm plagued with shutdown woes as well. I am a Sony Fan. I've had many Sony Phones in the past, but my first Xperia was a Z1, which drowned after 2 years even though it was waterproof. I survived with my old HTC Desire so I could wait for the Z5. Unfortunately, the Z5 did not seem very much better than the M5 (I did not believe the shutdown problems I read here). The day I went to re-contract my subscription, the provider was offering it at $0, instead of the $199 a week earlier. In addition, I had already spent my Phone budget on data retrieval, off the dead Z1. Yet, I got another Xperia, M5, despite my wife's Z3 rear-glass craking from a drop from my Sofa and a friends Z3 Compact dying for no reason. All because I'm a Sony Fan.
The M5 shutdown problems started less than a week after I acquired it. I called my Provider, they told me that this is a device problem and I had to call Sony. Xperia care was not much help, they told me to switch the phone into Safe Mode to troubleshoot the problem.
Safe mode removes all the apps I installed. The phone came with a number of apps from the provider and Sony. I had only installed Whatsapp, Dolphin browser and Super Backup to begin with. I uninstalled Dolphin Browser and Super Backup but Whatsapp is a little difficult because I rely on it more than SMS these days. So living in Safe Mode is not really an option. The other option is to perform a Factory Reset.
What is really unacceptable is that the phone "dies" on you. It doesn't reboot, It DIES!!! Even a reboot I can live with as the phone will be in a usable state after the reboot. And if it does shutdown and I could switch it back on by pressing the power button, that would also be acceptable. Nothing I do will wake the phone up. I need to defibrillate it by plugging my charger in, even though it shows there's still juice on the battery when I do that. This is clearly not acceptable. What if I do not have a charger with me!
I've done a Factory reset now. Lets see if it holds up. Reading all the comments here does not give me much hope. It does appear like it may be a Network switching problem (WCDMA/LTE etc). The last shutdown happened while I was using it and I notice the Network Status icon switch from LTE to H and then died.
I hope Sony fixes this issue. In the mean time, I'll post any new findings here.
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- Ban
- KZ8
- 02 Nov 2015
My dad bought m5 about a month ago and it started to randomly shut down after 2 weeks.i reset it into factory setting and it is useable until 3 weeks later,which is today.it shut down 4 times since i left home.at home,i usually online using wifi,but today im using the mobile network.the shutdown issue probably due to the network preference.as the network changes since im travelling from 10place to another,the power used from the battery also change.that is probably why the m5 heat increase from time to time.ips screen also seems to feast on the battery life as it is bright and more ppi.thats why the battery drains quickly.from the heat generated by the network,ips screen and the cpu itself, the phone might shut off as a fail safe mechanism .the power output from the battery sometimes might be lower than the load cause by the high clock speed of the cpu and ram.that is why it only can be turned on using charger.this is my opinion only.m5 is a good phone with great specs,but for me it is still unstable.
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- Chris Y
- t7X
- 02 Nov 2015
Azman, 01 Nov 2015WEEK 1 :My M5 kept turning itself off and I was unable to r... moreI experience the same. It shutsdown by itself and i need to plug it before it turns on again. Whenever i turn it on after shutting down it automatiw changes its date to jan 1 8am time. If i reset the date theres a lot of updates and makes the unit freeze. I need to turn it off again. It doea everytime the unit shuts down by itself. I have no problem with the camera and all. Its just the it switches off! I just bought this phone 2 weeks ago and still nothing good happen! Disappointing!
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- Chris Y
- t7X
- 02 Nov 2015
Azman, 01 Nov 2015WEEK 1 :My M5 kept turning itself off and I was unable to r... moreI experience the same. It shutsdown by itself and i need to plug it before it turns on again. Whenever i turn it on after shutting down it automatiw changes its date to jan 1 8am time. If i reset the date theres a lot of updates and makes the unit freeze. I need to turn it off again. It doea everytime the unit shuts down by itself. I have no problem with the camera and all. Its just the it switches off! I just bought this phone 2 weeks ago and still nothing good happen! Disappointing!
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- AnonD-138063
- 3xw
- 02 Nov 2015
AnonD-456605, 31 Oct 2015that's what sony service center told me. and they said chan... more
Sounds logical. Replacing the device is probably a cheaper and much less time consuming process. It seems Xperia M5 is a stillborn device but i wonder why this issue didn't go worldwide and why Sony didn't declare anything about this? Perhaps because it's not a flagship?
I myself use Xperia C5 Ultra with no issue at all and both devices had been announced around same time, so it's interesting.
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- AnonD-456605
- IVL
- 02 Nov 2015
Anonymous, 31 Oct 2015I just receive my phone from repair. It state no hardware ... morewhat I did was recording my screen when the phone goes stupid, so they never can say the phone is fine.
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- AnonD-456605
- IVL
- 02 Nov 2015
Azman, 01 Nov 2015WEEK 1 :My M5 kept turning itself off and I was unable to r... moresony service center told me this is the manufacturing problem with M5 mainboard and it must be changed but they rather replaces the faulty phone with another faulty one since it costs them around 250 USD to change the mainboard.
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- Anonymous
- KSE
- 02 Nov 2015
Azman, 01 Nov 2015WEEK 1 :My M5 kept turning itself off and I was unable to r... moreI suspect is software. Second day into my phone still no shutdown. But I am expecting soon as my camera still have the issue. My camera is not available when snap chat hang. My phone undergo repair at service center and only thing they did is reload the soft ware
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- Anonymous
- rJH
- 01 Nov 2015
Anonymous, 29 Oct 2015Dnt buy m5 online because they may have problems only purch... moreyup..the problem is only in online devices.. my m5 is running too good.
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- raj
- X0E
- 01 Nov 2015
Frnds tell me how is Sony xperia M5