Tim Cook apologizes for iPhone warranty troubles in China

02 April, 2013
The CEO has apologized for some of their current policies and has updated them in a letter to the customers.

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  • ?
  • Anonymous
  • iie
  • 02 Apr 2013

AnonD-77892, 02 Apr 2013use your common sense because there is no logic in your com... moreThis is the most absurd thing i have read today. Apple users are very insecure with their os, handset and those around them. Run....run 4 cover.

    • D
    • AnonD-122881
    • KZ8
    • 02 Apr 2013

    I hope this is not one if those april fool pranks thingy

      • D
      • AnonD-21142
      • nRc
      • 02 Apr 2013

      Tiger, 02 Apr 2013Well, it needed to be said, Apple are greedy and selfishly ... moreEvery major corporation is!!!

        • d
        • deviant
        • npK
        • 02 Apr 2013

        So it seems Apple's 'second class customer policy' for China did not work as they expected..

          • D
          • AnonD-77892
          • t7X
          • 02 Apr 2013

          AnonD-103933, 02 Apr 2013is everyone who comments about anything gamareana posts ove... moreuse your common sense because there is no logic in your comment! apple is best and best seller so far and the most innovative and no1 company on earth. iOS is perfect! why? because it doesnt lag, no malwares, updated and best UI. apple overtake nokia in the best selling company out there! so get your fact straight on your head!

            • b
            • boosook
            • nMv
            • 02 Apr 2013

            Anonymous, 02 Apr 2013Its funny with Chinese consumer rights laws, most of their ... moreDo you know that the iPhone is made in China, right?

              • T
              • Tiger
              • Sgv
              • 02 Apr 2013

              AnonD-103933, 02 Apr 2013is everyone who comments about anything gamareana posts ove... morelol :)
              Superb posting and one with which I wholeheartedly agree with.

                • X
                • Xsilencer
                • Tm5
                • 02 Apr 2013

                AnonD-131658, 02 Apr 2013It's funny cause you wouldn't expect that china's products ... moreUmmmm, iPhone IS Chinese product, no? It reads Made in China.

                  • D
                  • AnonD-103933
                  • H5%
                  • 02 Apr 2013

                  is everyone who comments about anything gamareana posts over the age of 6 years old as there are few to suggest otherwise!!!!!!!!!!!!!! so if you have an iphone get over your immaturities and go buy a grown ups phone from any of the superb Android range and the you'll be in the i'm a real MAN/WOMEN club and not the whining baby ios kinder garden in need of a diaper change. go on you now deep down inside you really want that samsung 4S and to be a MAN and not a iphone 5s with that next diaper change


                    • ?
                    • Anonymous
                    • vaN
                    • 02 Apr 2013

                    Its funny with Chinese consumer rights laws, most of their own products are not even working correctly when brand new. Chinese cars are still of so low quality that they are not sold in Europe, and in Russia people were furious of the terrible quality, like the Russian cars was not bad enough, the chinese cars made Lada seem like a Rolls Royce.

                    Some years ago you could buy Chinese cellphones over the counter in Nordic countries, and also Chinese motorcycles, but they were all removed from the market, the importers and dealers could not afford to sell so bad quality products in those countries with the worlds strongest consumer rights. Here in philippines however, some chinese brands managed to get big enough to sell well and at a high price, the market for cheap phones is so much bigger here, some of those noname brands even set up a lot of service centers around the country. One example of this is the rebadge brand MyPhone, they somehow managed to fool people into thinking its actually a Philippine brand. Another example of china phones with their own service centers is Chery, or was it Cherry. Terrible quality but they survived on higher prices and by offering service and warranty. (ZTE, Lenovo and Huawei are not really rebadge brands so they are irrelevant here)

                      • ?
                      • Anonymous
                      • vaN
                      • 02 Apr 2013

                      [deleted post]You didnt read, in USA Apple dont do that, they replace broken units under warranty, so this is not a problem in USA.

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                        • AnonD-131658
                        • ntQ
                        • 02 Apr 2013

                        It's funny cause you wouldn't expect that china's products have such high standards on their warranty policy...I wan't to see a chinesse product that holds for a year.

                          • J
                          • Jon (Swe)
                          • mhB
                          • 02 Apr 2013

                          Anonymous, 02 Apr 2013What are you talking about... they are treating China peopl... moreReplacing all components but the back, just to avoid renewing the warranty is really cheap.
                          If the problem is so bad that all components needs to be replaced, why not do that an replace even the back side.

                          I'm not living in china, and have no experience with the cheap android phones you mention.

                          But it the problem is so bad that a company needs to replace a unit, I see no reason to why they would keep the part containing S/N, IMEI, and so on, just to make it seem that the consumer still has the same product in their hands, as they bought.

                          I've seen other companies but consumers outer case on products, when the internals are changed. I dont like that behaviour either, but at least then, the S/N and IMEI has been changes, as those have not been on the outer shell of those phones.

                            • ?
                            • Anonymous
                            • v0q
                            • 02 Apr 2013

                            Chinese people deserve more than these, theyre the one who creates iphone who loves american people

                              • T
                              • Tiger
                              • Sgv
                              • 02 Apr 2013

                              Well, it needed to be said, Apple are greedy and selfishly arrogant.

                                • ?
                                • Anonymous
                                • PGX
                                • 02 Apr 2013

                                AnonD-5197, 02 Apr 2013I didn't see anything Android related in his post. LOL W... moreNothing much. Just to excite the android trolls to post :)

                                  • D
                                  • AnonD-5197
                                  • qbY
                                  • 02 Apr 2013

                                  Anonymous, 02 Apr 2013What are you talking about... they are treating China peopl... moreI didn't see anything Android related in his post. LOL

                                  Why you bring it up?

                                    • ?
                                    • Anonymous
                                    • PGX
                                    • 02 Apr 2013

                                    Mobilefan, 02 Apr 2013What is apple thinking !!! they need to treat Chinese custo... moreWhat are you talking about... they are treating China people better then all those other fake China companies!

                                    Try buy a China cheap android phone .. see if you get a replacement.

                                      • ?
                                      • Anonymous
                                      • iie
                                      • 02 Apr 2013

                                      Apple in damage control.

                                        • M
                                        • Mobilefan
                                        • 9xm
                                        • 02 Apr 2013

                                        What is apple thinking !!! they need to treat Chinese customers better than this. China is apple's biggest market.