Samsung announces Galaxy Note7 exchange program in US
Shortly after confirming that it's recalling all Galaxy Note7 units around the world, Samsung has announced an exchange program for the phablet in the United States. The program - dubbed U.S. Product Exchange Program - gives Samsung Galaxy Note7 customers in the US a couple of choices.
The first one is to exchange their current Galaxy Note7 device with a new Galaxy Note7 unit, which they'll get as soon as next week.
The second choice is to exchange their current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge as well as replacement of any Note7 specific accessories. In addition, users will also get a refund of the price difference between devices.
Regardless of the option chosen, users will also get a $25 gift card or bill credit from select carrier retail outlets.
"Galaxy Note7 owners can contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG to initiate a product exchange and to resolve any other questions or concerns," the South Korean company said in a press release.
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Reader comments
- Anonymous
- 05 Sep 2016
- XNa
For those who are sufferining in buggy android 5.0.0 not even 5.1 like note 3 and s4 they wait like they never did that samsung will release atleast 5.1.1 but samsung didnt even see what problems are they suffering from...
- Anonymous
- 05 Sep 2016
- XNa
Please dont defend the company because of you people others are suffering with burns !
- Slayer
- 05 Sep 2016
- nI$
It is a GOOD thing that Sammy is owning the issue which they historically do not have a record of and is certainly preferable to other companies particularly one named after a fruit who would have said customers are charging it wrong. Calling Samsung...
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