Google promises a fix to the Pixel Buds connectivity issue

Yordan, 10 June 2020

Google introduced its first true wireless in-ear headphones back in October 2019 under the name Pixel Buds. It took more than six months for the company to actually launch them, and yet they arrived with an issue out of the box.

Users have been complaining about connection issues and audio dropouts, which the company has now acknowledged. According to one employee named Chelsea W., the company will be rolling out software updates “in the coming weeks”.

Google Pixel Buds are finally available

Later, the same employee followed up with some of the improvements that need to be pushed, and the team narrowed them down to decrease instances of phone call cut-outs, improve auto-recovery when on or both earbuds lose connection, and improve media playback stability for phones that have software audio encoding. Some users also experienced audio hissing/static noise, which should be fixed in a software update (firmware #296).

One might think that Google has learned its lesson and will step up its quality control after launching the Pixel 2 phones with hardware and software issues, followed by the Pixel 3 with hardware and software issues, followed by the Pixel 4 with hardware and software issues.

However, the Mountain View company actually increased its sales with 52% on a yearly basis, so perhaps those aren't too big a deal for its fans.

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Reader comments

  • Real.Talk

Not to mention there's another dose, bubble of BT radiation within a users' head on top of all the radio waves found everywhere...

  • Imperial

With 296 I'm now having all these problems I have been reading about

  • Anonymous

I've owned three and haven't had Bluetooth issues, honestly I haven't had any issues with my Pixels that haven't been fixed with the next update, besides battery life, but that's what I get for buying a small phone.

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