Samsung to reveal reason behind replacement Galaxy Note7 fire incidents in coming weeks

13 October 2016
A recent report said that investigators are blaming a new battery flaw for the latest Note7 fire incidents.

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  • 15 Oct 2016

Kumar, 14 Oct 2016Note 7 is the best phone if it is not catching fire. Unfort... moreyeah right

    • K
    • Kumar
    • ss1
    • 14 Oct 2016

    Note 7 is the best phone if it is not catching fire. Unfortunately, most of the incidents are in US. There are no one incidents are from middle east. Strange!!!!

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      • AnonD-411204
      • LAC
      • 14 Oct 2016

      If the other supplier was using the same blueprints, no doubt is a design failure of the battery pack or its housing. Since the devil is in the details, I really doubt that as customers we will ever know (or even understand) those exact details.

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        • AnonD-597150
        • HBA
        • 14 Oct 2016

        If, being powered off and not charging is not making them to 'explode' (they all like the word explode, even if it is nothing like this...), why all the shipping companies are making such a big deal in not accepting to ship back the returns (powered off and in no way connected to chargers)?
        How come, no unit which was on display in the showrooms, always connected to charging and handled by hundreds of people in all the possible ways, was not 'exploding'? This is real 'luck' for Samsung...

          • ?
          • Anonymous
          • Xsf
          • 14 Oct 2016

          For a company with extensive experience in this type of manufacture this looks like cutting corners due to greed. Putting customers at risk for extra profit. Pure and simple. Samsung could have handled the first recall like a professional but instead chose to introduce more risk to loyal customers.

            .alpha, 13 Oct 2016Samsung never fully investigated the reason for explosion b... moreThat's what sickens me. They just recalled them, and shipped out new devices with new batteries in them, not knowing if that's the real culprit. They basically just guessed it would be that (and chances were it could be) but it wasn't. Samsung deserve everything that's happening to them.

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              • AnonD-597379
              • GAe
              • 13 Oct 2016

              Doesn´t Apple have iPads' chargers up to 17W for 75% of battery capacity?
              So fastcharge/turbocharge or whatever isn't the main failure.

                • ?
                • Anonymous
                • ibm
                • 13 Oct 2016

                sa11oum, 13 Oct 2016The real question is why does the Chinese variant not explo... moreYup, they had failed units too later on.

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                  • Anonymous
                  • RIE
                  • 13 Oct 2016

                  Someone Else, 13 Oct 2016But the S7 edge which had the exact same fast wireless char... moreAll these smartypants act like detective as if they engineer the Note7. Just wait for the damn report.

                    Anonymous, 13 Oct 2016my guess is its something to do with the fast charging. The... moreBut the S7 edge which had the exact same fast wireless charging doesnt catches on fire. So I dont think wireless charging is to blame here.

                      • ?
                      • Anonymous
                      • vV5
                      • 13 Oct 2016

                      AnonD-135543, 13 Oct 2016Seriously get a life man!!Hey, the one who said "none of LG phones are compatible with wireless charging". Why didn't reply me your findings? Get a life kid

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                        • Anonymous
                        • I5x
                        • 13 Oct 2016

                        mir, 13 Oct 2016The phone's frame may have been too small and too tight for... moreSamsung want to keep max 5.7" screen size for flagship. They did not want take risk make it larger specially for flagship, because iPhone max size 5.5". If they make it 5.9 0r even 6", maybe will be OK.

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                          • AnonD-442781
                          • H5W
                          • 13 Oct 2016

                          .alpha, 13 Oct 2016Samsung didn't work with CPSC during the first recall which... moreOf course the CPSC were involved. Were you living under a rock?

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                            • .alpha
                            • ytx
                            • 13 Oct 2016

                            AnonD-442781, 13 Oct 2016The cpsc confirmed the issue of the first one was fixed, th... moreSamsung didn't work with CPSC during the first recall which is why they were criticized. If they worked with CPSC, the recertification process would take a very long time and Samsung wanted to rush replacement units out. Clearly Samsung didn't solve the original issue before declaring Note 7 safe and startsshipping.

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                              • Anonymous
                              • I5x
                              • 13 Oct 2016

                              AnonD-556516, 13 Oct 2016i think that they need rebranding of the "Galaxy Note": Sa... moreSend your resume to Samsung Headquarter. They need a new CEO right now.

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                                • .alpha
                                • ytx
                                • 13 Oct 2016

                                Samsung never fully investigated the reason for explosion before declaring they solve the issue and rush out replacement "safe" units. The company is cutting corners everywhere even customer safety. Typical Korean company, all marketing and no substance.

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                                  • Anonymous
                                  • t7X
                                  • 13 Oct 2016

                                  all lithium based battery explodes if cut open but samsung battery are low quality

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                                    • Anonymous
                                    • I5x
                                    • 13 Oct 2016

                                    Savor , 13 Oct 2016Conspiracy theory: A competitor planted a mole inside Sa... moreThe next level of conspiracy theory : North Korea agent.... LOL

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                                      • AnonD-196068
                                      • nUb
                                      • 13 Oct 2016

                                      Anonymous, 13 Oct 2016The one in the news where a safe Note7 exploded in a plane ... moreWrong. It melted just after he turned it off and while putting it in his pocket. Not quite the same as sitting on a shelf powered down for seveal hours or possibly days.

                                        • ?
                                        • Anonymous
                                        • gLN
                                        • 13 Oct 2016

                                        Someone Else, 13 Oct 2016Famous theory behind the safe Note 7 catches fire. 1) the ... moremy guess is its something to do with the fast charging. They put a 60% battery cap in place once the issue first started.
                                        With other brands like Motorola they will only turbo/fast charge up to 50%, after that they go back to snail paced charging (and dont explode)

                                        from what i saw with a friends note 7 it seemed to stay on fast charge way past 60% so may be too much stress and heat for the battery, hence the exploding.
                                        i think the issue is more related to charging fast, instead of charging safely. there are many posts with companies trying to beat off each other to say they have the fastest charging device.