Samsung apologizes to its customers over Note7

08 November 2016
Samsung issued an open letter of apology to all customers hurt by the Galaxy Note7 failure.

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  • ?
  • Anonymous
  • Ibx
  • 09 Nov 2016

Anonymous, 09 Nov 2016How pathetic Samsung could be? With all their billions, unt... moreShup up... Itw really difficult to find a problem where there's no problem at all. You know what up? Its called sabotage.

    • J
    • JMTM
    • PXi
    • 09 Nov 2016

    Lol at Samsung

    "At Samsung, we innovate to deliver breakthrough technologies that enrich people’s lives"

    Seriously what innovation are you guys talking about?
    Apple and google are mile ahead of you guys
    You guys do not even have your own OS
    Without google, samsung is pretty much
    Nothing but just another hardware manufacturer
    Like foxconn
    Stop trying to fancy up your company
    You guys have not done a single thing to
    Enrich ourlives google and apple did


      • ?
      • Anonymous
      • thu
      • 09 Nov 2016

      Anonymous, 08 Nov 2016Sipoku and they dont have the balls like Japan does. Hence ... morejapan is already lose in smartphone market. so sad.. but this is true.

        • P
        • PenAppleSamsungsPen
        • UD{
        • 09 Nov 2016

        4 Thumbs UP(including my feet's thumb) for Samsung! None of any other mobile company apologizes in front of media. They just simply accuse the user and say : YOUR BURNING IT WRONG!! Well .. I love apple though , but not the apple cellphone but the apple fruit ;)

          • ?
          • Anonymous
          • thu
          • 09 Nov 2016

          Anonymous, 09 Nov 2016Well their lens doesnt PORTRUDE so less likely itll get scr... moredoesn protrude but still Flat. it means if you put it on the table, it always touches the table's surface.
          you'll get many scratches soon or later.

            • ?
            • Anonymous
            • wu4
            • 09 Nov 2016

            Anonymous, 08 Nov 2016Their laundry machines are also dangerously falling apart w... moreshamsung = low quality overpriced junk

              • ?
              • Anonymous
              • vxm
              • 09 Nov 2016

              Anonymous, 09 Nov 2016Well their lens doesnt PORTRUDE so less likely itll get scr... moreYet it still scratches if it touches anything harder than a baby's bottom, while other brands don't even get scratched even w/ keys or coins. If that's quality for you, then you have a very poor idea of what is quality.

                • ?
                • Anonymous
                • wu4
                • 09 Nov 2016

                Anonymous, 09 Nov 2016umm if you havent heard sony phones crack by itself because... moreAs far as I have heard lately S7/edge over heats then cracks/black or gray screens/burns/blow up. Shamsung troll just can;t accept the fact about their low quality phones.

                  • ?
                  • Anonymous
                  • wu4
                  • 09 Nov 2016

                  mir, 09 Nov 2016Japanese quality? So that's why they decided to use just pl... moreWell their lens doesnt PORTRUDE so less likely itll get scratched but more importantly their phones don't burn or blow up.

                    • ?
                    • Anonymous
                    • kWR
                    • 09 Nov 2016

                    Each mobile phone companies have their own fumbles (although a pretty colossal one with the Note 7). All I have to say is that at least Samsung (Shamesung for the haters) admits and takes ownership of their mistakes. Unlike Apple that says ... no our devices do not bend, or lose signal only if the user holds it in a death grip fashion, or we will never have bigger screens because 3.5" is the perfect size. I am not anti-apple or pro Samsung. I just feel each company screws up. It is just a matter on how well they can rise from being knocked down on their arse.

                      • D
                      • D9
                      • PQ9
                      • 09 Nov 2016

                      AnonD-507785, 08 Nov 2016Well...seems like they are still debating. One thing is cle... moreI think there are different market strategy in the field, there's a lower , medium and for those who could afford higher end flagship like Galaxy Note and S series. Everyone have their needs to a certain functions and usage of the tech. No matter how good you are, there will be flaw but only lead to good thing, better tech and safer in future and not just Samsung will learn from this but many companies would aware of the consequence and build better future products.

                        • ?
                        • Anonymous
                        • vxm
                        • 09 Nov 2016

                        Anonymous, 08 Nov 2016Scrap the waterproofing, leave it to the Japanese brands... Yeah, Sony's waterproofing and quality is legendary.


                        Legendary as in a fantasy abd isn't real. Lol

                          • R
                          • Ryan
                          • PUV
                          • 09 Nov 2016

                          Admit it or not, even the older S7 Edge is way better than iPhone 7 Plus. I have used the apple phones but nothing compares to Galaxy S7 Edge. Though I like my iPad, but still, the real deal on smartphones is Samsung. iPhone is good (though pricey), but Samsung Galaxy's Screen, design and functionality is better.

                            • ?
                            • Anonymous
                            • vxm
                            • 09 Nov 2016

                            Anonymous, 08 Nov 2016Sipoku and they dont have the balls like Japan does. Hence ... morequality?

                            You mean like their z series back glass cracking for no apparent reason?
                            You mean like their SoCs which heats up like crazy even under normal use?
                            You mean like their plastic lens cover for the Z series which scratches if it touches anything harder than a baby's bottom?

                            Sure... Quality..

                              • m
                              • mir
                              • t7X
                              • 09 Nov 2016

                              Anonymous, 08 Nov 2016Sipoku and they dont have the balls like Japan does. Hence ... moreJapanese quality? So that's why they decided to use just plastic to cover the G lens in the xperia Z5 premium camera? If that's your idea of quality, then count me out!

                                • A
                                • Anonymous
                                • XMV
                                • 09 Nov 2016

                                At least they have the decency to apologize.

                                  • ?
                                  • Anonymous
                                  • BC3
                                  • 09 Nov 2016

                                  Anonymous, 08 Nov 2016Sipoku and they dont have the balls like Japan does. Hence ... moreumm if you havent heard sony phones crack by itself because battery overheating. Sony is quality? pffft give me a break. Sony phones have the most software bugs. Water resistance? Sony didnt even cover my friends and my phone when there was a liquid damage. For those sony fans out there, shame on you! Be proud of the facts, dont show off something you cant make.

                                    • ?
                                    • Anonymous
                                    • BC3
                                    • 09 Nov 2016

                                    Anonymous, 09 Nov 2016You better be sorry! That's what you get for being a copyca... moreyou are soooo unforgiving and uneducated

                                      • ?
                                      • Anonymous
                                      • UD{
                                      • 09 Nov 2016

                                      How pathetic Samsung could be? With all their billions, until now they couldn't even figure out what went wrong. What a shame. No wonder Samsung is the laughing stock in the industry.

                                        • D
                                        • AnonD-5197
                                        • QDj
                                        • 09 Nov 2016

                                        AnonD-507785, 08 Nov 2016Well...seems like they are still debating. One thing is cle... moreSketch.... Sketchy.... In my opinion, that's not good. lol