Samsung apologizes to its customers over Note7

08 November 2016
Samsung issued an open letter of apology to all customers hurt by the Galaxy Note7 failure.

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  • Anonymous
  • amI
  • 08 Nov 2016

Highlander, 08 Nov 2016Until now they still can't figure out what is the cause of ... morebecause if it cant be solved they wont make more phones

    • ?
    • Anonymous
    • 81k
    • 08 Nov 2016

    Thats a very nice reaction. Kudos.

      • ?
      • Anonymous
      • HIA
      • 08 Nov 2016

      AnonD-594814, 08 Nov 2016not only handphone is failed product, tv, aircon quality al... moreHuawei is the best!

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        • AnonD-157665
        • RJ7
        • 08 Nov 2016

        Highlander, 08 Nov 2016Until now they still can't figure out what is the cause of ... moreBecause it was created by haters. How they investigate? All products perfect during investigation and manufacturing, But some will always bashing and create chaos.

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          • oli
          • I4V
          • 08 Nov 2016

          don't apologize... just stop producing crap.

            • ?
            • Anonymous
            • Pxk
            • 08 Nov 2016

            Highlander, 08 Nov 2016Until now they still can't figure out what is the cause of ... morethen stop buying samsung phones.. SIMPLE!

              • H
              • Highlander
              • bJb
              • 08 Nov 2016

              Until now they still can't figure out what is the cause of the exploding batteries for Note 7! Then,how they could make sure there won't be another exploding batteries disaster in the future?

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                • .alpha
                • ytx
                • 08 Nov 2016

                More lies and cover-ups

                  • S
                  • Savor
                  • yg7
                  • 08 Nov 2016

                  AnonD-123996, 08 Nov 2016Our request is that you should bring back the removable bat... moreI like my Note 3 very much but I understand why so many people hate Samsung's software. My Note 3 can lag and response time isn't as quick. I also have a Galaxy Tab and it still is bad. Hard to accept this lag when my weaker powered Moto and LG are surprisingly smoother. And this is with Nova Prime and it still stutters or crashes. Perhaps never again for Samsung for me except with TVs.

                  The brand I am eyeing next is Huawei. Don't care for iPhones because I hate iOS and no to Samsung's terrible software optimization. The only Apple products I like has Mac OSX on it. Should stick to computers only. Huawei's software isn't the best either but love the hardware design. But my real favorites are really Motorola, Nokia, and LG. The rest don't matter.

                    • S
                    • Sshearer
                    • MVg
                    • 08 Nov 2016

                    It seems that an awful lot of people believe that Samsung did this on purpose. How? Do you honestly think that all of the senior executives gathered round and said "lets build a phone that costs thousand to make and design, thousands to advertise and ship but (and here is the real kicker) will randomly overheat and melt causing damage to people and property. So that we can recall it for millions and send out new ones that do exactly the same and recall those too costing us billions! Mwahahahaha."
                    Or something like that. These foolish people seem to forget that Samsung has really lost billions on the Note 7. No company wants to risk its Profits and Reputation ever. I'm not saying that Samsung shouldn't be held accountable for cutting corners and rushing things but at the end of the day this was an accident, not an attempt to sabotage itself.

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                      • Anonymous
                      • B}f
                      • 08 Nov 2016

                      An apology is not going to gain back the trust customers lost on you!

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                        • AnonD-123996
                        • 7{8
                        • 08 Nov 2016

                        Our request is that you should bring back the removable battery with dual sims and sd card models like grand duos,note 3 and note edge. I love the note 3.

                          • ?
                          • Anonymous
                          • MVg
                          • 08 Nov 2016

                          Note7 owner, 08 Nov 2016Apologies not accepted Shamsung. Get your act together. Tak... moreYou do realise that the priority of almost every business in the world is to make a profit don't you? Yes they must do so in an ethical and responsible manner but at the end of the day its about making money. So they made a mistake, big whoop. 99% of Samsung products are of good quality and geared towards there customers needs and wants. Samsung will bounce back like all major corporations do.

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                            • AnonD-594814
                            • vjr
                            • 08 Nov 2016

                            Note7 owner, 08 Nov 2016Apologies not accepted Shamsung. Get your act together. Tak... morenot only handphone is failed product, LAPTOP, tv, aircon quality also worst than china brand

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                              • AnonD-594814
                              • vjr
                              • 08 Nov 2016

                              Note7 owner, 08 Nov 2016Apologies not accepted Shamsung. Get your act together. Tak... morenot only handphone is failed product, tv, aircon quality also worst than china brand

                                • S
                                • Shaun Moroz
                                • smi
                                • 08 Nov 2016

                                Never getting closer to that company again. Happiest with Huawei :)

                                  • ?
                                  • Anonymous
                                  • N0m
                                  • 08 Nov 2016

                                  Big players won't ever be affected by one device horrible problem, Samsung will always be Samsung the number one selling machine in android world with or without notes that's true even now with their line ups

                                    Apologies not accepted Shamsung. Get your act together. Taking people's money shouldn't be your top priority.

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                                      • M4ENY
                                      • QCM
                                      • 08 Nov 2016

                                      LGisTHEbest, 08 Nov 2016People should look at their wallet first and think with bra... moreYour post gave me a cancer. There are no better options and especially for cheaper. Don't bring up oneplus 3, axon 7 etc because once you take off your fanboyism they are decent options at their prices but no where near being better. This is coming from someone who have used oneplus, nexus and note phones in the recent years.

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                                        • asdfwww
                                        • xv7
                                        • 08 Nov 2016

                                        Anonymous, 08 Nov 2016I use my thumb I don't use the Note pen on a small screen, ... moreSo your opinion counts for everyone or almost everyone on this planet?