Apple acknowledges iPhone 8 logic board issues, offers free repairs
- Walter C. Dornez
- 47n
- 02 Sep 2018
Kiyasuriin, 01 Sep 2018Gladly I got an iPhone X from work. ;DHow many phones do you have exactly? From previous posts, I am aware that you had a Note 4, 5 , FE, skipped the 8, and have a Note 9
- H
- H-1
- aXL
- 01 Sep 2018
FinnishInquisition, 01 Sep 2018What Apple is actually saying is the following:
"If your... moreIndeed, such disclaimer is valid.
But keep in mind that apple already make the devices hard to repair. in devices a few years back (mostly not apple's), you could change the logic board faster than opening a bag of potato chips.
- ?
- Anonymous
- JT5
- 01 Sep 2018
Same thing of lg g3. No matter how much you fix.
- G
- Galaxy Note 9
- YMp
- 01 Sep 2018
FinnishInquisition, 01 Sep 2018What Apple is actually saying is the following: "If your... moreNot at all fair! A Faulty logic board stops you from performing while a mild crack in the screen does NOT prevent the mobile from working! It is the responsibility of the manufacturer, in this case, Apple to fix the logic board and hand over the mobile same as before. If they cannot perform a certain operation due to screen etc...they need to fix it, Customers are not expected to bear the cost, they already suffered enough in the hands of the manufacturer. Actually, they must fall at the feet of customers for not taking legal actions for fitting a FAULTY EQUIPMENT in their mobiles after parting a fortune.
- K
- Klej
- nUH
- 01 Sep 2018
Whackcar, 01 Sep 2018So if my phone has a cracked screen, i need to to pay for f... moreBecause it's very difficult to remove cracked screen without any further damage. It's not a manufacturer fault that you've dropped your phone. Hence you need to be prepared to replace it.
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- Niraz1094
- YPe
- 01 Sep 2018
Now they will refuse board replacements because of tiny scratches or dents in the iPhone body...
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- FinnishInquisition
- m}I
- 01 Sep 2018
nothing-, 01 Sep 2018If you the unit was considered part of the batch affected b... moreThis warranty replacement is only for the logic board. The information from Apple is that the warranty is valid until 3 years after the launch of the iPhone 8.
In other words, if you have a faulty iPhone 8, you can hand it in at any point for a free logic board replacement until September 22, 2020.
I can't really answer the question about the level of water- and dustproofing after a certified repair. But water damage isn't covered in the warranty anyway, so you should never fully trust it.
- n
- nothing-
- PSv
- 01 Sep 2018
FinnishInquisition, 01 Sep 2018What Apple is actually saying is the following:
"If your... moreIf you the unit was considered part of the batch affected but there was no issues noted yet on the unit, does the free repair be forfeited when you send it a year later and not acting on it immediately after the announcement was made?
How about the IP Rating? If I am not mistaken, once the unit was opened, the IP Rating will never be the same.
- ?
- Anonymous
- srQ
- 01 Sep 2018
So half the year, Apple was selling faulty iPhones...
- ?
- Anonymous
- pp}
- 01 Sep 2018
logic board replacement is "probably" free.....
apple genius joke.
- F
- FinnishInquisition
- m}I
- 01 Sep 2018
AnonD-762416, 01 Sep 2018His complaint is valid. Cracked screens are a plague on mod... moreWhat Apple is actually saying is the following:
"If your iPhone 8 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair."
Which sounds not only reasonable but fair. In order to access the logic board, they need to lift the glass panel. If the glass is cracked, it may very well break during the removal process. As such, they can't perform the repair on those devices unless you also negotiate a replacement of that glass.
If they didn't have that legal disclaimer, they would have to also be financially responsible for something that has nothing to do with the warranty repair. That wouldn't make any sense.
- D
- AnonD-762416
- JbS
- 01 Sep 2018
Anonymous, 01 Sep 2018If you don't know what is WARANTY then you are free to read... moreHis complaint is valid. Cracked screens are a plague on modern smart phones. They also have nothing to do with logic board functionality. Phone manufacturers gets huge profits from replacing those screens and here they're apparently seeing a fault made by themselves as an excuse to milk their customers for some more money.
- Walter C. Dornez
- 47n
- 01 Sep 2018
Galaxy Note 9, 01 Sep 2018People talk BIG about $200-$300 midranges lacking Water Pro... moreChillax dude, these issues can happen to anybody. The reason why nobody hears this happen to budget phones is because those phones usually either got lucky, or people associated what was wrong with the phone with the price
- ?
- Anonymous
- Ih8
- 01 Sep 2018
Whackcar, 01 Sep 2018So if my phone has a cracked screen, i need to to pay for f... moreBecause physical damage voids warranties? Because the incident that resulted in the cracked screen could result in unseen internal damage, even if the phone *seems* to be working correctly? Because this is how all warranties work?
- ?
- Anonymous
- pYg
- 01 Sep 2018
Whackcar, 01 Sep 2018So if my phone has a cracked screen, i need to to pay for f... moreThis is because they can't open the phone with a cracked screen. The phone is sealed. A cracked screen will just get shattered completely. Even if they do open it they won't be able to reseal it! Apple give replacement phones most of the time but they always check the phone inside when it comes to hardware issues! Water damage/ check physical condition of logic board etc. In my experience though they are not too fussed about tear and wear when there is a recall. You book it online and they just do the swap for you.
- ?
- Anonymous
- 2Au
- 01 Sep 2018
Whackcar, 01 Sep 2018So if my phone has a cracked screen, i need to to pay for f... moreIf you don't know what is WARANTY then you are free to read it and its included on the box of the phone anyway. Don't use your mouth to process things that requires the power of thinking.
- S
- Shanti Dope
- Kg%
- 01 Sep 2018
Whackcar, 01 Sep 2018So if my phone has a cracked screen, i need to to pay for f... moreTo my perspective, they're doing this because the display might get damaged even further when they tear the phone down and repair the motherboard. And it makes sense, because you may have got your motherboard fixed, but you get your display broken instead.
- S
- Sonu4678
- 2S@
- 01 Sep 2018
Well, at least they acknowledge the issue this time instead of just brushing off. Thank you Apple!
- G
- Galaxy Note 9
- YMp
- 01 Sep 2018
People talk BIG about $200-$300 midranges lacking Water Proof and Leica Camera but forget about such major issues in a $1000 mobiles from reputed brands.....it is no replacement but a repair....some more $$$$ for the program?