Huawei Finland will replace Mate 20 Pro handsets with faulty screens

03 November 2018
For now, it looks like the issue is going to be handled on a per-market basis.

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Replacing such devices is only fair option here. I hope they do that in all countries.

    Walter C. Dornez, 03 Nov 2018This is what happens when you don't decide to swallow your ... moreTrue.

      Most smartphone brands are shamelss. Your screen turns green and chances are Apple or Huawei will come out and claim its a feature to promote eco friendliness.. :'D

        travstr, 03 Nov 2018If you reread, you'll see it says on that article that the ... morehow bad your screen is...all display or around edges?
        does it get worse with time?

          Akaike, 03 Nov 2018LCD for the win! This is what happens when you don't decide to swallow your pride and buy Samsung AMOLED.
          But real talk, as much as I love AMOLED, the new LCD technology seems to be better, or at the very least, equal in advantages with AMOLED

            AnonD-558092, 03 Nov 2018Well if you read again the original article, Huawei's (UK) ... moreIf you reread, you'll see it says on that article that the response was from a forum spokesperson and didn't represent Huawei's stance on the issue. I personally spoke to my network yesterday and they are going to replace my phone once the stock comes in, and I'm in the UK.

              • K
              • Kipz
              • n50
              • 03 Nov 2018

              This is literally all they need to say to make this right. If it's only a small portion then it's no big deal right? That's if it's only a small number...

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                • Anonymous
                • UD{
                • 03 Nov 2018

                MadMel, 03 Nov 2018it is no lie...i drink black coffee right now...give them t... moreThank you. Glad we could agree on something.

                  Anonymous, 03 Nov 2018Im good. Had several cups of coffee but im still laid back.... moreit is no lie...i drink black coffee right now...give them time to respond...no offence i guess i could level down my fanboyism a little...

                    • ?
                    • Anonymous
                    • UD{
                    • 03 Nov 2018

                    MadMel, 03 Nov 2018sure i will...after you.Im good. Had several cups of coffee but im still laid back. Going back to the topic..It seems that the origin of this report was from reddit after the first week from being purchased. It would be more pleasing if they just stated that they are investigating it than just saying they refuse to comment yet. But that's just my 2 cents.

                      Anonymous, 03 Nov 2018hahahah. Hey their you're already throwing other name brand... moresure i will...after you.

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                        • Anonymous
                        • UD{
                        • 03 Nov 2018

                        MadMel, 03 Nov 2018exactly...about how many phones with faulty screen are we t... moreAnd further more it is a customers obligation to let the manufacturer or store know theirs a problem with the product.

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                          • Anonymous
                          • UD{
                          • 03 Nov 2018

                          MadMel, 03 Nov 2018sent by Samsung fanboy so what?hahahah. Hey their you're already throwing other name brands to a supposedly neutral commentators. Take a chill pill be more polite and neutral to this topic.

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                            • Anonymous
                            • UD{
                            • 03 Nov 2018

                            MadMel, 03 Nov 2018exactly...about how many phones with faulty screen are we t... moreAnd theirs the big question.. When is Huawei going to provide some feed back on the matter? And based on the current news it seems to be a big deal since the phone was just release recently and a good number of users are already experiencing this while not that many of this phones are sold. So having 1000000 of this particular model out in the wild and having several dozens or hundreds even experiencing such issue is a still an issue and not just isolated matter anymore.

                              LCD for the win!

                                AnonD-558092, 03 Nov 2018Well if you read again the original article, Huawei's (UK) ... morewell what if...imagine that...all bad phones are replaced...will you be happy or sad?

                                  • ?
                                  • Anonymous
                                  • mx{
                                  • 03 Nov 2018

                                  Always problems with Amoled, including samsungs.

                                  Best way to go is BOE amoled.

                                  Nice to see Huawei offering full replacements... customer service on point

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                                    • AnonD-558092
                                    • Yd6
                                    • 03 Nov 2018

                                    MadMel, 03 Nov 2018all new phones are under warranty and bad screen is not use... moreWell if you read again the original article, Huawei's (UK) response was that this was 100% normal and actions will be taken only if this affects your usage. Thus you are allowed to doubt if in all markets you will be able to get it replaced.

                                      [deleted post]sent by Samsung fanboy so what?

                                        AnonD-558092, 03 Nov 2018Ok what's the purpose of your comment? Yes my solution woul... moreall new phones are under warranty and bad screen is not user problem at all as Huawei must replace them with new ones...there is no doubt that Huawei will do.

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