Better Business Bureau finds T-Mobile to be misleading Americans about 5G in ads
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- Blendergod
- Ib5
- 21 hours ago
Anonymous, 25 Mar 2024I spoke to multiple T-mobile customer service reps who were... moreTmobile is a oiece of crap cell company, I cant wait to get rid of them and their crappy servce
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- Anonymous
- B1F
- 25 Mar 2024
I spoke to multiple T-mobile customer service reps who were dishonest and made promises which were not keep. Beware- The reps there lied and wasted my time.
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- Lol
- Ibx
- 24 Mar 2024
Elle, 24 Jul 2023I loved Sprint. Never had one issue. Since T Mobile took ov... moreT-Mobile owns Sprint
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- Ibx
- 24 Mar 2024
James, 18 Jan 2024For the past 2 years T-Mobiles download speed was slowing d... moreYep all lies
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- James
- M6c
- 18 Jan 2024
For the past 2 years T-Mobiles download speed was slowing down 5 mbps Humboldt county California Rio Dell, Eureka, Fortuna, Arcata Vally West area. Horrible. Magenta max priority plan for $95 they slowed us down and we promised priority data speed unlimited. No cap limit. Lied. Count me in for a complaint..
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- Anonymous
- IbK
- 08 Jan 2024
American Joker, 03 Nov 2023Take them to arbitration, everyone should. Read the contracts. Su them for fauls advertising,and lieing,and causing agravation,call Fara and Fara get the best there is ,these guys do commercial litigation,no upfront fees ,no fee unless u win,no problem "
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- Jayt
- IbK
- 16 Dec 2023
They are lying to ALL of you that purchased 5g Home Internet. It is Capped at 35mbps after your 'grace' period, making you think the internet is fast...Its not, its the biggest headache you will ever endure, mainly because is has the worst QOS of all plans, so be prepared to have the last priority of them all, its worse priority than having an MVNO. The carrier aggregation is horrible, the majority of the time you are stuck in a loop because of it. The packet loss is atrocious, all ratings are always poor for gaming/video/live streaming. Lucky to get 3mbps upload and when its loaded its putting out about 3000-6000pings.
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- Jay
- IbK
- 16 Dec 2023
I am beyond fed up with the constant lies, the misleading ads, forcing me to buy 'this' because of 'this'! This is a complete sham! How many times is the gov't bodies going to keep slapping them on the hand with fines?? THEY NEED TO BE SUED IN CIVIL COURT. I have had the WORST service the past 2 years with this bologna 5g, I was sold service in an area that IS NOT SERVICEABLE. 1 mile from 3 towers and its worse than dial-up from the 90's. 99.9% coverage, no, no way at all.
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- marinm
- k$w
- 09 Dec 2023
TMobile lied to us, we are seniors and we were told if we signed up with their 5 G phones we would get internet for $30 a month. After the first bill it was $40. I went into the store and complained. I was given a discount for exactly a year but said they wouldn't change the amount to what I was told by their store salesman. My service has been awful. No connectivity. Can't look anything up. Cuts in and out. I phoned many times and finally was told that "we don't live in a covered area by TMobile"!! This is after spending money on phones and etc. They won't make it right by letting us out of our contract which is only 2 months old. DONT GO TO T-MOBILE at any cost!
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- Anonymous
- Ibx
- 21 Nov 2023
I think I'm hooked up to the Affordable connect program and they just aren't saying anything and allowing me to continue paying my regular bill. One time I had to get a pre paid to pay my bill but for some reason it wouldn't go through so I had to go to a local outlet . Right after I paid cash the ore paid card went through and even with verification they wouldn't credit or reimburse my money ?
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- NAR
- YhQ
- 19 Nov 2023
I think my cost is too high and they are charging me for lease on several phones that have not been used for years and they have been informed of this. When questioned customer service about this, the rep hung up. Received a text later said they would call about the issue. Did not call.
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- Jpoodonu
- rgY
- 06 Nov 2023
T-Mobile services are absolutely terrible if I’ve have had 5g than give me back 4g service has been completely unstable Ann in south Florida where they have the best coverage for 5g it’s terrible every since sprint merger I haven’t had stable service
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- American Joker
- k}R
- 03 Nov 2023
Captain, 26 Jul 2023Been a customer for over 10 years and moved to a area that ... moreTake them to arbitration, everyone should. Read the contracts.
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- Roy R
- j7C
- 27 Oct 2023
Ripped Off Consumer, 20 Sep 2023I made the mistake of signing up for T-Junky Mobile. I got ... moreSimilar experience. Gateway was DOA. I moved it all over the house, called tech support and gave callback number, never got call back. Then I deleted and downloaded app second time, moved Gateway to spot the App chose, still got 3 bars, App still says "Connection is Good". Gateway WiFi signal is still strong to all six devices. Open web browser 1 out of 5 times it would connect for 8 to 12 seconds never longer then "Safari cannot connect to the page . . ." look at Settings WiFi and see "No Internet Connection." Switch devices and try again, same problem, only 20% of the time will Gateway connect and never more than seconds. If you do get a connection, it dies on first link clicked. Tried on my phone using my cellular data, no problem. Luckily, I had not canceled my cable internet, so go to settings, select cable WiFi and voila - I have internet. So, go to settings, switch back to Gateway = "No Internet Connection." Now, delete the Gateway network, reset the Gateway, verify signal (still "Good Connection" to 5G) verify WiFI signal (still strong) but "No internet connection". Run Cat 5 cable from Gateway to computer, "No internet connection." Call tech support, put name on callback second time. Never got a call back. I did this every day, sometimes two times for over a week, moving the Gateway all over the house. Frustrated, I take it to store where it came from and was told they would not accept the Gateway, it is not their problem. I need to call Tech Support, who still has not returned a single phone call. Can't use it, can't sell it, can't get rid of it and like O.P. no credit. To top off the insult with an injury, T-Mobile cellular will not maintain signal to CarPlay in brand new F-150 and weak (1 bar) signal from Hot Springs, AR to Broken Bow, OK. Can't listen to music, can't make a call. So . . . T-mobile is misleading Americans on more than just the 5G home internet.
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- Ripped Off Consumer
- yqu
- 20 Sep 2023
I made the mistake of signing up for T-Junky Mobile. I got the internet Gateway which croaked within 3 months, they provided a return label, I paced it on the box and returned the gateway, they sent me another gateway but refused to credit me for the one returned, said they couldn't track it, I never wrote down the UPS label info, but they can't track their own label. This org is a complete joke. They kept charging me for service when in fact it was shut off because of the returned gateway. I gave them a California wave.
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- Pat
- kgA
- 26 Aug 2023
As Sprint, I was offered the opportunity to trade in my old phone for a Galaxy S22. I took advantage of this offer and then T mobile took over. I have receipts showing that I turned in my old phone when I received the new one. However T mobile will not recognize that it was a a cash free trade in. They are charging me for a phone that I would not have purchased. I have been fighting to have this charge removed from my bill for well over a year now.. I have been told "Tough Luck" by T mobile.
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- Peg
- g4x
- 21 Aug 2023
Blah, 12 Jun 2023Never been throttled one time with them. I use over 1TB a m... moreThey are trying to find anything and every little thing to charge people more money, or should I say rob people of their money. They now want a $5.00 fee for in store bill payment. I am the one taking the trouble to come to their facility to make the payment and they want even more money for that. Ridiculous!!!! It is price gouging and corporate greed! T-Mobile sucks!!!!!!!!!!!!!!
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- Captain
- 7C@
- 26 Jul 2023
Been a customer for over 10 years and moved to a area that had no service so I canceled my account and I have been trying to return 3 phones for over a year every time I go in they tell me they can't do it. When I call customer care which is usually someone who I can barely understand tells me yes go in but now they are saying no and I owe for the phones what a joke never again will I recommend them
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- Liz
- qxR
- 25 Jul 2023
Elle, 24 Jul 2023I loved Sprint. Never had one issue. Since T Mobile took ov... moreSame!
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- Elle
- 43N
- 24 Jul 2023
Anonymous, 18 Jul 2023The worst service ever! I was on sprint over 25 years, alw... moreI loved Sprint. Never had one issue. Since T Mobile took over it’s awful. Never have any service