Better Business Bureau finds T-Mobile to be misleading Americans about 5G in ads

06 November 2020
T-Mobile has agreed to change the wording of its claims about 5G.

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  • Anonymous

OldMan, 16 Jul 2021Been with Sprint since 2004, Had no issues, customer servic... moreNothing but problems with my bills since sprint merged with t mobile-bill up bu $40/month have to call sprint every month to get credit

  • Jrock

Sportpmpinbig502, 23 Jul 2021T-Mobile sucks had sprint since 2000 now the change and my ... moreSame

T-Mobile sucks had sprint since 2000 now the change and my new high end phone won't have service gotta restart can't call T-Mobile is crap

  • OldMan

Been with Sprint since 2004, Had no issues, customer service and service was great. Day that I had issues were repaired. Now T-Mobile, to many negative thing to state. Customer service leads you to believe they are doing things to your best interest. Service really sucks, lots of time I get disconnected, or the connection is really crappy. Sprint was much better. May try Verizon.

  • Shameontmobile

Anonymous, 10 Jul 2021Same! I’ve had Sprint for 20 years and since the T-noble SI... moreThe sim card does not work and they don't care. My husband's phone gets no service 99% of the time when not at home. We have unlimited everything. Called customer service department and was offered a discount on the bill.. what good does that do when you can't use it most of the time. Customer service kept repeating we'll give you a discount everytime my husband said that's not the problem, listen to what I'm saying.. he just hung up. My phone isn't much better. So frustrating. We're looking at Verizon.

  • Anonymous

Anonymous, 30 Jun 2021I agree 100%. I've been with sprint for 18 years and I... moreAgree! Sprint WAS the best!

  • Anonymous

Unhappy, 12 Jul 2021Same here. Can barely get a signal in many areas where spri... moreI agree! Never had a problem with Sprint.
Now that t mobile took over. It's terrible. My signal goes in and out constantly.

  • Unhappy

Anonymous, 10 Jul 2021Same! I’ve had Sprint for 20 years and since the T-noble SI... moreSame here. Can barely get a signal in many areas where sprint worked fine

  • kylie.anna

Boll, 07 Jul 2021Forget about the crappy service or coverage. T-Mobile is a... moreYou have to be careful about which stores you go into ( I also learned this the hard way) some are legit and some are just licensed retailers whose only goal is to take all your money.

  • Hop

Boll, 07 Jul 2021Forget about the crappy service or coverage. T-Mobile is a... moreEvery since the merger my service is terrible. No issues with Sprint, now I have T-Mobile and I have terrible service. Everything is super slow, no range, drop calls, I will switch to a different network if things don’t change soon.

  • Anonymous

Anonymous, 30 Jun 2021I agree 100%. I've been with sprint for 18 years and I... moreSame! I’ve had Sprint for 20 years and since the T-noble SIM card switch, have the worst service ever. Most of the time have, “ no service”.

  • D-dawg

Had sprint for 10 years and it was generally pretty good. Didn’t have service in places you might expect to not get good service but nothing drastic. After my phone sim was switched over to the T mobile,,,In constantly cursing my service, dropped calls, connections, etc. Whatever T mobile did they totally screwed up something good. We are talking about trips to Mars and yet I can’t get a connected call in the middle of a major city??? RIP Sprint.

  • Hop

Boll, 07 Jul 2021Forget about the crappy service or coverage. T-Mobile is a... moreEvery since the merger my service is terrible. No issues with Sprint, now I have T-Mobile and I have terrible service. Everything is super slow, no range, drop calls, I will switch to a different network if things don’t change soon.

  • Boll

KB in Kansas, 06 Jul 2021Same! I don't know what to do about it!Forget about the crappy service or coverage. T-Mobile is a bunch of lying crooks!!!. I went into a store to Inquire about their plans for 3 lines. I gave the manger some personal information and told him that I would discus switching with my wife I returned a few weeks later and informed him I decided to stay with my current carrier. I never established service with T-Mobile. A moth late I get a bill for $171. I return to the store and the Manager said he would take care of it. Another month later I received another bill and am being hounded by a collection agency. I have been trying to get this resolved for 3 months. The local store & corporate office NEVER return calls as they promise. STAY AWAY

  • KB in Kansas

Anonymous, 03 Jul 2021T Mobile is such a joke. I regret every day of my life swit... moreSame! I don't know what to do about it!

  • Anonymous

T Mobile is such a joke. I regret every day of my life switching from Verizon to save a few pennies a month. Constant headaches and service issues with me spending literally hours on the phone several days a week with his joke of a company. They are such garbage you are smart to stay away.

  • Anonymous

Anonymous, 30 Jun 2021Had sprint for 7 years never had a problem after switching ... moreI agree 100%. I've been with sprint for 18 years and I absolutely loved the service. Now...not so much!

  • Anonymous

Tiko, 27 Jun 2021Absolutely AWFUL service. Most of the time I don't hav... moreHad sprint for 7 years never had a problem after switching to t-mobile Sim card no coverage dropped calls won't even make calls roaming at work that never happened before

  • Tiko

Absolutely AWFUL service. Most of the time I don't have internet connection. The phone buffers WAY too much. Sprint/TMobile merger was the worst idea ever. Plus,I was definitely misled about my services. I've been with Sprint for years. Customer gone

  • F-tmobile

peggy, 24 Jun 2021my sprint service was never this bad!!!! T-mobile is horrible!!!!Hot freakin garbage!!!
Would rather have Sprint back than this shit-show carrier.