Better Business Bureau finds T-Mobile to be misleading Americans about 5G in ads
- A
- Anonymous
- kNw
- 04 Mar 2021
T-Mobile is advertising a Magenta Unlimited 55 plan for $35/line for 2 lines with AutoPay ($70/mo), taxes and fees included. No one seems to know why the actual bill amount is $83. The advertising seems very misleading.
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- Anonymous
- IbE
- 04 Feb 2021
T mobile sent me a letter that was totally incorrect as to my financial history. I will be getting another carrier tomorrow. And whoever is responsible for this should be terminated immediately
- r
- rawhrit
- 4QJ
- 25 Dec 2020
Anonymous, 06 Nov 2020Like any american company from any sectorT-Mobile is not an American company so perhaps that is not the source of the evil and we need to dig deeper to find the problem maybe its because they are foreign o wait so is Unilever and Philps with 1 l damn perhaps national origin has nothing to do with it
- r
- rawhrit
- 4QJ
- 25 Dec 2020
This advertising is only arguably misleading I find the latest ad offering a free fone for new customers switching service is flat out misleading as there is under no conditions a free fone in your future ; it comes with some hidden strings 1 ) not free you must have apple 6s or higher to trade in (still not free) 2 ) There is always a charge no matter what version apple you have 3) If you haven't an apple forget it 4) No matter what you will waste considerable time
5) They get testy as though they are the aggrieved party
Note : These are broad brush comments the while misrepresentations are all real some minor details maybe wrong due to laziness and lack of interest.
Best Regards and Please be careful out there
Rawhrit
- H
- Hagan
- Ibx
- 03 Dec 2020
It’s disgusting how companies like T-mobile lie to the American government just to be CLEARED to buy out other companies with fake promises.
I recently had to switch from 10years of sprint to T-Mobile. This was months ago, and I was lied to IN MY FACE, that “ we now have all sprint towers, and have the same reception & service that you had on sprint.” Meanwhile I’m paying 200$ a month for 3 phones that NEVER EVER have good working service. Absolutely disgusting, T-Mobile backs out on promises to the government for sprint merger & nothing happens. The government conducts a random test and finds T-Mobile service is less than HALF as operational as the company claims, AND NOTHING HAPPENS.
I will NEVER let someone I know willingly go to T-Mobile.
- J
- Jason
- r@5
- 09 Nov 2020
Uh that complaint sounds very silly. It/s just advertising. If people get fooled. Thats on them. I thought the complaint was about how slow 5G is. I tested out the 5G and its no better than 4G.
- D
- AnonD-731363
- SH3
- 08 Nov 2020
Well lies everywhere.
From company like this we cant expect less.
- D
- Diaz
- jSd
- 07 Nov 2020
T- mobile picking up Sprint was a mistake. It was obvious that misleading customers was T- mobiles number one choice. Shame on the owner, for this misrepresentation. But Sprint is also not far behind this shameful event.
I hope the BBB runs a more deeper investigation into this false 5G that T-mobile claims. I’m a Sprint customer and not happy about this development.
- C
- Carmie E.
- t7X
- 07 Nov 2020
The very reason whenever a possible migration of 4GLTE to a 5G is subject to the readily available strong 5G Coverage around customer area or the valued customer will remain using the same device under the same 4GLTE coverage. Upgrading device is optional and upgrading them with discounts under the T and S networks are rewarding. Upgrading and not paying the full price in bulk through available options and financing it with _% would be far more of difference elsewhere.
We do not dwell on the negatives as all the improvements are in progress.
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- Anonymous
- 7Xc
- 07 Nov 2020
"may lead customers to believe" ??? That's exactly what this ad implies, coming from an outsider. This is just the kind of misleading advertising I'm expecting from american companies.
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- Anonymous
- 4YY
- 06 Nov 2020
Anonymous, 06 Nov 2020It really is just American 5G that sucks. Trying to do mmW... moreTmo is the only American company that is doing sub6 first. Well, I don't know about Dish but there's is a standalone network and won't be ready for quite a while.
- p
- pda96
- 0fv
- 06 Nov 2020
As a long time TMO customer, I can tell you that their 5G coverage and speed are no better than 4G LTE. I urge people who are thinking about getting a 5G phone to give this technology at least another 2 yrs. Save your $$ and get a 4G phone instead.
- D
- Dometalican
- 7BB
- 06 Nov 2020
I mean... Isn't it borrowing Sprint's 5G band 41 to technically be right about covering more places?
Sure, there wasn't that much to begin with but still...
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- Anonymous
- mEA
- 06 Nov 2020
Like any american company from any sector
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- Anonymous
- fJ5
- 06 Nov 2020
It really is just American 5G that sucks. Trying to do mmWave before sub-6G has been implemented is just pure stupid. And trying to ban Huawei around the world just so 5G will be just as bad in other countries is just pure malice.
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- Anonymous
- ri0
- 06 Nov 2020
All the companies are misleading us about everything