Better Business Bureau finds T-Mobile to be misleading Americans about 5G in ads
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- Indiana812
- IbG
- 21 May 2021
T-Mobile is absolutely terrible and I miss sprint. I believe whomever it is u get when u call customer service are messing with people's phone lines and networks. I never had one problem with sprint but now I don't receive any of calls or texts and always saying I have no network connection when. I have full bars and watching youtube. Something isn't right and someone bigger than us little customers need to investigate this thoroughly
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- Anonymous
- kvk
- 19 May 2021
Anonymous , 04 Mar 2021T-Mobile is advertising a Magenta Unlimited 55 plan for $35... moreAre you sure taxes and fees are included? Those are variables that occasionally change, so I doubt that it really is included.
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- Shoya
- qK5
- 10 May 2021
I should have known t-mobile would be terrible. When we went to the store to see about a plan, the folks there were the single rudest and least professional retail workers we have ever encountered and that is going very far. Then, in the two months in which we have had their so-called "service" we have received 4 bills, but no help trying to figure out why we (A) keep losing service; (B) Why connections are so very poor and (C) What it takes to get some type of response from the company. They really are a terrible company and their coverage is about the worst I've seen. I'm heading back to Verizon. They may be slightly more money, but at least they are (A) friendly and professional and most important (B) their coverage is good around where we live and work.
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- robert
- rf{
- 07 May 2021
Been with them for 3 years...since the sprint merger...they really suck. Average time to talk to someone 1 hour+...wiil not go back. You get what you pay for
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- Anonymous
- yjK
- 05 May 2021
Tmobile is able to use state of the art technology to place dial-up speeds at the tip of my fingers.
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- Anonymous
- IbI
- 04 May 2021
No good
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- Debra Mann
- q@6
- 02 May 2021
T mobile just hijacked my phones that I own. I have been trying to cut off my service since the middle of April! I had the phones cut off yesterday at the store, and by 7pm after having a new carrier put a sim card in, the Tmobile highjacked my account and put a "stolen report on it". I had to go back into the new carrier today and purchase a new phone because Tmobile is being treacherous and I cant trade in phones(that I own) to a new carrier with that tag on them..
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- Anonymous
- IbE
- 02 May 2021
Have 5g and zero service. Won't even send a text!!!
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- Rory69
- IbE
- 02 May 2021
I’m a sprint customer but the T-Mobile guy tried switching up my plans after I told him not to, I had to then speak to several reps to get it switched back to my old sprint plans and discounts which I’m not sure they are all accurate until I see a complete bill. Then the T-Mobile guy swapped out our SIM cards to T-Mobile which now my service is horrible slow networks speeds and dropped calls, unclear call quality while in a call in my vehicle. The T-Mobile experience plain sucks!
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- Anonymous
- qT5
- 01 May 2021
Ihatetmobile, 24 Apr 2021I've had t-mobile for 3 weeks and I absolutely hate e... moreJust signed up with T Mobile and am enjoying the blazing fast speed of 3 MB / Min - no really WTF?
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- Ihatetmobile
- I5L
- 24 Apr 2021
I've had t-mobile for 3 weeks and I absolutely hate everything about their service with the exception of one nice chat agent who was kind. I cannot text the other person on my line. I cannot receive verification texts. They told me I could retain my old number but failed to disclose its thru a digits app that is costing an extra $10 a month and I have to utilize that specific app instead of this $900 phone messaging app I'm paying for. T-mobile is an absolute joke. I will switch away as soon as I possibly can.
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- PRTitan
- X9k
- 23 Apr 2021
Was at Walmart to buy a new SIM card for my unblocked phone. The clerk suggested TMobile/Sprint. However, in checking the IMEI number (to confirm the phone was not blocked) TMobile ran a credit check! This was totally unauthorized. If the phone was not accepted on their network, I could stop at that point in the process and did walking out of the store. Two weeks later, I get a credit application denial! Bastards. Do not trust TMobile/Spint.
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- Slickalick
- ICS
- 23 Apr 2021
Spent all this money on a NEW phone with t mobile and was told the voverage was better than sprint and so far the coverage is GARBAGE! Even WIFI sucks on this phone. I HATE T MOBILE!!!!! WITH THEIR LYING BEHINDS!!
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- Anonymous
- j@b
- 23 Apr 2021
When switching from T-Mobile, they billed me for a whole month even thought I switched 4 days into my billing cycle. When I called to complain, they threatened my credit rating if I didn't pay them. T-mobile is run by thieves. Never forget what you are signing up for.
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- Anonymous
- k0u
- 17 Apr 2021
Hagan, 03 Dec 2020It’s disgusting how companies like T-mobile lie to the Amer... more6 days in and not happy only reason I had to switch because they told me my old phone battery would not keep up with new upgrades.. with sprint 20 years and no issues..Im about ready to throw this phone out the window I'm so damb mad..I know its not the phone it's T-mobile. Not a happy camper rite now!
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- Anonymous
- ILr
- 11 Apr 2021
Mobile is no G
- X
- X
- 0YZ
- 08 Apr 2021
Anonymous, 04 Feb 2021T mobile sent me a letter that was totally incorrect as to ... moreI received a text message that I had fished paying off my plan, but my bill never went down. When I went to the store a balance, for my phone, appears on another phone line on my account. This is not the first time Stange things happen on the bill.
- X
- X
- 0YZ
- 08 Apr 2021
Anonymous, 25 Mar 2021I go way back with sprit at the time of nextel since t-mobl... moreSame here. I had Sprint for over 15 years and never had a problem. Ever since I switched to Team Mobile my calls drop, don't come in and my text messages are constantly failing. I have had the worst experience with Team mobile. The service is awful and it's not like they are inexpensive.
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- Anonymous
- 8Yq
- 25 Mar 2021
Hagan, 03 Dec 2020It’s disgusting how companies like T-mobile lie to the Amer... moreI go way back with sprit at the time of nextel since t-moble bought sprint I have very little service. I am in my 70's and can no longer call my husband or family my area only gives me 2 bars were I live and when I drive to Grantville Pa it puts me in roaming never had these problems with sprint.
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- Ty
- k4E
- 20 Mar 2021
Anonymous , 04 Mar 2021T-Mobile is advertising a Magenta Unlimited 55 plan for $35... moreTmobile is misleading!! Be warned. There are add-on fees for them to even bring your lying over $10 fee for a Sim card plus I just determined that I’m only getting 4G as opposed to 5G on my magenta plan