Apple launches free repair program for iPhone 11 units with touch issues

05 December 2020
Affected devices include iPhone 11 devices manufactured between November 2019 and May 2020.

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Berserker, 06 Dec 2020Where are you from? If you brought your phone from a servic... moreI bought it from Amazon India. Problem started appearing after three months. The closest service center said they don't service this specific model. So the next option was to send it 500 km away.

I did mailed LG officials, but they replied with their usual automated replies. Honestly, I really don't like waiting or grinding to get things done when in fact I'm in the obligatory side. I could easily send it for third party repairs, but for a device under warranty, I better get my god-damn service. 😶

LG never followed up properly, so I rest my case.

At the end of the day, I learned 1. To never buy phones which don't have a functional service centre near me. 2. EU consumer rights are a thing.

    Anonymous, 06 Dec 2020Apple cheats it's customers by giving cheap build qual... more💯 % True....Experienced it with the iPad pro. Never Again!!!
    Competing tablets like the Galaxy Tab S7+ have excellent build quality.
    It's strong and resilient enough to be called a premium tablet.
    My father is extremely satisfied with its quality and performance.

      This is what happens when you released half-baked products.

        Anonymous, 05 Dec 2020Apple should diagnose phones before selling otherwise unluc... moreWhy you think that testing every device is a possible thing when you have hundreds of thousands units produced every day. You can test a couple of products frpm every batch and if all the units pass the quality check than that batch is good to go. And for the untested devices sold to the consumers there is something called a WARRANTY.

          Ghouse Basha Shaik , 05 Dec 2020I too sometimes face this problem but could not be sure of ... moreIt is the motherboard bending and deforming overtime caused by the the heat of the cpu.more specify the ball grig array detaches from the connection.
          Ram and touch defects are common on apple defects caused because of that.
          This kind of a defect can occur even after the two years warranty period and that is concerning. At least apple have acknowledged the issue thankfully,otherwise it is very expensive repair cost out of warranty.

            OwnFix3, 06 Dec 2020I mailed them, they didn't follow up. Where are you from? If you brought your phone from a service provider, give the phone to them and by a law they are obligated follow the further procedures. Sending the phone for a repair or giving you a new unit.
            Atleast thats how things work in Germany and every EU country. But if you brought it from an third party online retailer that you need to fight go get them.
            I've had a situation with my tab s4 I've brought from ebay with two years warranty, after sending the tablet four times the repair center was unable to find the defect. But after almost a month of fighting I've received a 170% refund and kept the tablet, luckily the defect was in the software so after the latest update the tablet is working excellent😄

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              • AnonD-804996
              • puk
              • 06 Dec 2020

              [deleted post]Oh yeah, you really got me with this bullet proof argument dude. Really can't dispute it in any possible way... God I've never expected I'd see so many "no matter what" Apple hatting dense mofos as here on GSM Arena. One could just write "Apple" into an article, nothing else and you fruitcakes would rush in and start screeching about Apple. My god, get a freaking life.

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                • AnonD-804996
                • puk
                • 06 Dec 2020

                Anonymous, 06 Dec 2020The fact that you had to leave off the end of the sentence ... moreIt didn't change a god damn thing you insufferable Apple hating robot. Do you even English ffs?

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                  • Boggy-Stefy
                  • p%B
                  • 06 Dec 2020

                  Anonymous, 06 Dec 2020Apple cheats it's customers by giving cheap build qual... moreThe ipads are far better priced than the iphones. Also, better than what the competition offers, in entry level category anyway. For example, the entry level ipad 2020 is far better than Galaxy Tab S6 lite or S5e. And cost the same. If I am not mistaken, the Galaxy Tab S5e even cost a little more (and is a 1 year old model).
                  Not a fan of Apple ecosystem (I deleted 2 Apple ID's in the last 2 years, lol), but if I ever have to buy another tablet, I will definitely buy an entry level ipad, than those "toys entry level Android tablets". lol.
                  Of course, not talking about the Galaxy Tab S7/S7+ tablets. Those are other stories.

                    Berserker, 06 Dec 2020You dont need to drive 500km, If it's under warranty y... moreI mailed them, they didn't follow up.

                      Boggy-Stefy, 05 Dec 2020The phone doesn't have touch issues, you're touch... moreHa...Ha...Ha...

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                        • Anonymous
                        • kky
                        • 06 Dec 2020

                        Annas, 05 Dec 2020There are no unlucky customers....Apple has best in class r... moreNo unlucky customers😂😂😂😂

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                          • Anonymous
                          • kky
                          • 06 Dec 2020

                          AnonD-804996, 05 Dec 2020"Android manufacturers never cheated their customers&q... moreThe fact that you had to leave off the end of the sentence which then completely changed the meaning of what you quoted in order for it be twisted to fit your claim proves you are the fan

                            The iPhoney 11 is having touch issues because they're touching it wrong. They're only supposed to use fingers that have been washed and cleaned with Apple's iWash soap that costs $99.99.

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                              • Anonymous
                              • ntJ
                              • 06 Dec 2020

                              Android Authority, 05 Dec 2020They are... I have never heard Samsung make excuses for the... moreApple cheats it's customers by giving cheap build quality on ipad as well.

                                OwnFix3, 05 Dec 2020It was on warranty though and the nearest service center wa... moreYou dont need to drive 500km, If it's under warranty you can send the phone to the authorised repair center, with proof of purchase done. Have you thought about that?

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                                  • AnonD-804996
                                  • puk
                                  • 05 Dec 2020

                                  Android Authority, 05 Dec 2020They are... I have never heard Samsung make excuses for the... more"Android manufacturers never cheated their customers"

                                  Oh my god, you are such a god damn fanboy...

                                    AnonD-804996, 05 Dec 2020Yeah and all your Android based phones are absolutely and t... moreThey are... I have never heard Samsung make excuses for the pitfalls of Fold 1 or Galaxy Note 7 battery explosions.
                                    Certainly they never told users that they weren't holding their phones right.
                                    Android manufacturers never cheated their customers like we see Apple doing with batterygate.

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                                      • Boggy-Stefy
                                      • p%B
                                      • 05 Dec 2020

                                      The phone doesn't have touch issues, you're touching it wrong. Lol.

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                                        • Ghouse Basha Shaik
                                        • utw
                                        • 05 Dec 2020

                                        I too sometimes face this problem but could not be sure of the iPhone problem but was predicting it to be a network problem