Samsung CEO issues formal apology to users over GOS scandal

16 March 2022
The chief exec admitted Samsung did not appreciate customer concerns immediately.

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  • ?
  • Anonymous
  • 3GS
  • 16 Mar 2022

Samsung CEO should also apologise for downgrading their devices for the past two years. I swear the S10+ was the best Samsung phone and anything after that it's just not the same quality wise. The removal of the headphone jack & the micro SD was the nail in the coffin for the majority of users.

Let's not forget when they decided to ignore Note users, bring it back years later like nothing happened.

Good job Samsung on how to alienate your customers, because it worked.

    • s
    • sadh
    • xhm
    • 16 Mar 2022

    Lol tbh i used S21 and didn't feel getting a throttled performance.

      • ?
      • Anonymous
      • JT5
      • 16 Mar 2022

      AnonD-1042521, 16 Mar 2022Never trusted YouTube reviewers. Even the most established ... moreYou do not need to watch these poor reviews to have superficial view of the device.

      Have you seen how many measurements for audio and screens people from Notebookcheck do?
      It is exactly what youtubers should be doing. Instead of saying just resolution, amount of nots/hertz and praise punchy (aka zero accuracy) colours.

        • ?
        • Anonymous
        • JT5
        • 16 Mar 2022

        Hemedans, 16 Mar 2022This is not true, i know About throttling few years Ago, mo... moreDear, this GOS thing is affecting about 10000 apps.

          • ?
          • Anonymous
          • 6wN
          • 16 Mar 2022

          No worries. You can fix it.

            • R
            • Rly
            • nQ1
            • 16 Mar 2022

            Should also apologize for the trashy Beta S22 series release, so many phones is trashy.
            I got 2 different S22 ultra my self, i returned both 👎🏻👎🏻

              • D
              • Dan
              • Qy}
              • 16 Mar 2022

              As they should. Korean culture is not so kind towards dishonesty.

                • J
                • JustSomeRandomGuy
                • EwD
                • 16 Mar 2022

                “listen to customers more closely to prevent such an issue from happening again”

                if that's the case, then:
                - bring back the headphone jack
                - bring back SD card support
                - bring back the charger in the box
                - bring back reasonable prices of phones

                  • ?
                  • Anonymous
                  • Kxc
                  • 16 Mar 2022

                  FatShady, 16 Mar 2022and most importantly, don't remove the charger from th... moreYeah
                  Then one problem of separated charger and phone in my place is sometimes we get non original charger
                  Even that big store that sell original phone, some accessories (like headset, earphone, charger) not original

                    • D
                    • AnonD-1042521
                    • ppq
                    • 16 Mar 2022

                    Anonymous, 16 Mar 2022Funny the fact this whole GOS thing just came out after ton... moreNever trusted YouTube reviewers. Even the most established ones. Because usually they use those phones for 1-2 weeks maximum. That's not enough to make a correct assessment of what that phone is capable in the long run. I look at their videos mostly for general information about the device.
                    And the not so well known Youtubers are usually paid to give favorable reviews to certain brands.
                    Almost all my phones where perfect in the first weeks of usage. But only after I started using them in different scenarios, or I started receiving updates and so on, I found out about their minuses.
                    That's why is never good to buy a newly released model of phone. I usually wait 2-3 months and look through internet for more detail information, before I make a purchase.

                      Anonymous, 16 Mar 2022Funny the fact this whole GOS thing just came out after ton... moreThis is not true, i know About throttling few years Ago, most gamers they know that and its common in most gaming communities. Reviewrs who focus in gaming they did mention it.

                      But now it was reported in mainstream Media and go viral thats why lot of people are talking about it.

                        • ?
                        • Anonymous
                        • 2II
                        • 16 Mar 2022

                        finally...they've actually taken responsibility for their messup

                          • ?
                          • Anonymous
                          • Kxc
                          • 16 Mar 2022

                          AnonD-1042738, 16 Mar 2022The chief executive admitted Samsung did not appreciate cus... moreAgree, even if samsung make s10+ with new chipset and 5g i will upgrade from my current samsung 2019 phone

                            AnonD-1042738, 16 Mar 2022The chief executive admitted Samsung did not appreciate cus... moreand most importantly, don't remove the charger from the box for all the phones like you decided to do all of the sudden.

                              Only sorry because you got caught. Next.

                                Best I can do is to put ads on your phone - Love, Samsung

                                  • ?
                                  • Anonymous
                                  • JT5
                                  • 16 Mar 2022

                                  Funny the fact this whole GOS thing just came out after tons of people bouht the phones.
                                  Back then no review bother to mention.

                                  Same with pixel 6 pro. While users flooding internet issue list of issues, review units were "perfect".

                                    • D
                                    • AnonD-1042738
                                    • tDP
                                    • 16 Mar 2022

                                    The chief executive admitted Samsung did not appreciate customer concerns and said Samsung will “listen to customers more closely to prevent such an issue from happening again”.

                                    Then if you listen to us, bring =

                                    1. Back headphone jack
                                    2. Back Microsd slot
                                    3. No chipset division between regions
                                    4. Fix the overheating and battery drain issue

                                    Those are fan issue

                                      Samsung did a tyrant move but NOT making it optional to users...SMH

                                      Samsung your so called good intentions of saving battery life is an enabler for you to not improve on the efficiency of your home made chipsets or your manufacturing process

                                      Sammy is always raving about how great LTPO is for battery life and how great the next exynos will be SMH

                                      But their fans make excuses and don't hold them accountable.. they should focus on making efficiency gain in other departments were they are slacking off in

                                        • ?
                                        • Anonymous
                                        • JT5
                                        • 16 Mar 2022

                                        Should also apologize for old devices cheating on aututu (s4 and S6), people paid to attack Htc, note 7 supernova battery , removal of accessories, hardware downgrade and poor manufacturing of qualcomm chips.