Some Sony Xperia Z handsets reportedly suffering sudden death

20 March, 2013
Sony has acknowledged the issue and promises to fix the problem with an upcoming software update.

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  • X
  • Xperia Z3 compact
  • Ycj
  • 28 Apr 2016

Hey people,
My phone had sudden death at 38% battery life.. I started to freak! I tried charging it with a few different chargers and no luck! This is what seemed to work.. I plugged it into the USB on my computer.. Waited a bit... held down the power button + volume up + volume down all at the same time for 6 seconds and then it vibrated and went into charge mode.. Never had to do this ever before. Electronics though... sometimes they fuck up its been a great phone for the past couple years.

    • P
    • Pissed off
    • f3g
    • 25 Apr 2016

    Sony experia worst phone ever.
    Problems from day 1. Expensive paper weight. Today just died. Tried everything, won't swith on. Hate it.
    Useless. Sony u such.

      • D
      • Dahbeed
      • Sgv
      • 15 Apr 2016

      AnonD-496308, 02 Feb 2016My sony xeria Z is automatically turning Switchedoff even w... moreHi, did you get this problem resolved? I'm having the same issue with my Z2...

        • l
        • luis
        • rHf
        • 15 Apr 2016

        same thing here, just noticed today there Is a white led light flashing about every 7 seconds , I tried charging it but to no success also tried to connect it by usb to my computer , with no avail, it wont turn on I tried holding the power button for a few seconds to see no change in its condition, its seems to be asleep , it was working just fine in the morning and I knoticed a few times that the wifi would turn off by itself when battery level was more than full it would happen randomly , it was different than the low battery mode .
        sure wish they could come up with a solution quick or give us a new product . I paid a lot of money for this phone and I'm not letting it die on me now

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          • AnonD-525144
          • NuU
          • 11 Apr 2016

          sony aint the phone to buy...worse they expensive ,they are rily bad at phones, better stick to making tv's and leave the phones to iphone, samsung, lg, nokia etc,,,,,,u guys suck at phones

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            • AnonD-525144
            • NuU
            • 11 Apr 2016

            js bought ma sony z3 compact 3weeks ago and it just went dead while on app and it never turned ON again,so disappointed by sony......i better stick to my samsung s3 that won't die while using it

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              • Pinky
              • f{9
              • 11 Apr 2016

              My Sony experia z3 also facing same issue , SUdden death and now not turning on ... Is there any workaround found ???

                • j
                • jerry
                • 3Y6
                • 01 Apr 2016

                Anonymous, 20 Dec 2015Bought this model 3 weeks ago and it started with this sudd... morejust i comment that never to buy a sony xperia is a shit mobile

                  • ?
                  • Anonymous
                  • 7Xc
                  • 27 Mar 2016

                  I bought my Sony Xperia Z3 Compact last June 2015, and last November 2015 it experienced sudden death. I had it fixed at the Sony Service Center. After a month from the repair, it happened again. It would just suddenly turn off and wouldn't charge. I had it fixed again and this happened for the third time already. Now, it won't turn on or charge again. I tried to hold the power and volume up button. Sometimes it would vibrate and sometimes not. Afterwards, I charged it but there's no light indicating it is charging. What to do? My phone has been going back to the service center three times already...is there something wrong with the unit itself or the system? I don't understand why it keeps on happening and the unit hasn't been with me for a year yet.

                    • ?
                    • Anonymous
                    • 3@A
                    • 07 Mar 2016

                    sam, 05 Oct 2015my z1 c shutdown and never boot up i gave it to service ce... moreI have also same problem brother

                      • m
                      • manish
                      • wdJ
                      • 05 Mar 2016

                      My sony xperia z3 got switched off in running nd not getting started.what should i do to make it on

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                        • PlaneOldSiraj
                        • LhS
                        • 05 Mar 2016

                        right, ive had the same problem, I've wiped my phone and have set it on safemode. have also removed my sim and SD card. What should I do guys ??

                          • ?
                          • Anonymous
                          • nId
                          • 02 Mar 2016

                          Anonymous, 27 Feb 2016Hi, I have a problem with my XperiaZ1, I let it charged the... moreMine has done the same suddenly just went off and will not come back on had it charging all day n still nothing had it less than a week

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                            • AnonD-508390
                            • 3@L
                            • 27 Feb 2016

                            Happy Flying Horse, 19 Oct 2015My new buy two weeks Sony M5 E5663 phone sudden death and n... moreI have also same problem pls help me

                              • ?
                              • Anonymous
                              • KgW
                              • 27 Feb 2016

                              Hi, I have a problem with my XperiaZ1, I let it charged the whole night and when I woke up and try to turn it on thinking it's already 100%, it doesn't reopen anymore and try to charge it again for 1-2hrs but still, it doesn't open. What should I do?

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                                • AnonD-508169
                                • fwR
                                • 26 Feb 2016

                                Kartika, 18 Feb 2016my m5 is not working. I have charged it and the indicator l... morei have the same problem here , did u find some way to make it turn on ???

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                                  • AnonD-508093
                                  • Nnx
                                  • 26 Feb 2016

                                  I like to thank you guys for helping me to access my phone which was frozen. Thank to your expert advice got my phone running in seconds. After trying for 4 hours. Used your battery simulate. And it worked like a charm. Thank again for a brilliant back up.For the guys with similar problem just hold yourpower key and volume down button. It definitely worked for me...

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                                    • AnonD-507287
                                    • nIG
                                    • 24 Feb 2016

                                    AnonD-504355, 19 Feb 2016My boyfriend has been using his Sony Xperia z3 for over a y... moreMine done that, YouTube had a sudden death fix, press and hold power key and volume up for 15 seconds, it vibrates during this 15 seconds, then plug into mains charger for 3 hours - don't attempt to turn on before the 3 hours, after this time, attempt to power on
                                    Mine worked
                                    All Sony repairs are free on this model with Sony for 24 months

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                                      • AnonD-504355
                                      • nFY
                                      • 19 Feb 2016

                                      My boyfriend has been using his Sony Xperia z3 for over a year now and yesterday it just suddenly turned itself off and nothing is working to turn it back on...
                                      Someone told me that sony has promised that if the device bought from them breaks in the first 2 years you are free of the repair charge, but is it true? If not, does anyone know how much the repair costs? Like is it worth repairing or should we just buy a new phone instead?

                                        • N
                                        • Nikki
                                        • nFY
                                        • 19 Feb 2016

                                        My boyfriend has been using his Sony Xperia z3 for over a year now and yesterday it just suddenly turned itself off and nothing is working to turn it back on...
                                        Someone told me that sony has promised that if the device bought from them breaks in the first 2 years you are free of the repair charge, but is it true? If not, does anyone know how much the repair costs? Like is it worth repairing or should we just buy a new phone instead?