Some Sony Xperia Z handsets reportedly suffering sudden death

20 March, 2013
Sony has acknowledged the issue and promises to fix the problem with an upcoming software update.

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  • K
  • Kartika
  • PxV
  • 18 Feb 2016

my m5 is not working. I have charged it and the indicator lamp is on. I have tried all the the tricks and even pushed the tiny yellow dot in the slot but it does not work. what should I do? .-.

    • Z
    • Zero
    • KZ8
    • 14 Feb 2016

    Typo, 10 Feb 2016Eish Sony my new Z5 just dead and it won't turn on ... moreTry connect with charger and turn on

      • T
      • Typo
      • fjR
      • 10 Feb 2016

      Eish Sony

      my new Z5 just dead and it won't turn on
      and i have tried everything nothing seems to help...

        • D
        • AnonD-498817
        • dMG
        • 09 Feb 2016

        My wife's z3 compact died after few weeks of use...It would not charge it would not switch on, it was not a simcard problem. Sony has to acknowledge the problem! See for yourself how big it is...

        https://talk.sonymobile.com/t5/Xperia-Z3-Compact/Sudden-Death-of-Sony-xperia-Z3-Compact/td-p/877345/page/16

          • I
          • It's sim card prob
          • JFA
          • 07 Feb 2016

          Kyrios, 02 Dec 2015Hi. I have experiencing the same problem with my Sony M5. D... moreIt's sim card problem mine fixed after removing it

            • C
            • Craigo
            • Nm$
            • 07 Feb 2016

            Anonymous, 02 Feb 2016Charged my 2-3 month old Sony xperia Z5 during the night an... moreHey how far did you come I'm having same issues keeps rebooting apps freeze phone freezes passing me off now

              • m
              • mabrit
              • Lfj
              • 03 Feb 2016

              Imagin the first year of using Sony and it went to sudden death. Not even a single tric is working. I used to enjoy but Sony z3 proves me wrong. It's now the same as not original. Wasted my 800

                • D
                • AnonD-496308
                • YTd
                • 02 Feb 2016

                My sony xeria Z is automatically turning Switchedoff even when it is 30%/ 40% / 50%.... And it is charging from 0% when i plugged into charging..
                Some times it starts with screem Android is Starting..
                Can u please suggest me whether i have to change my phone battery or another problem

                  • ?
                  • Anonymous
                  • Gja
                  • 02 Feb 2016

                  Charged my 2-3 month old Sony xperia Z5 during the night and it had 100% battery when I left for work! Took a few phone calls and noticed that my screen is frozen. Funny part is it was a black, but on screen!! I tried all the buttons but no response, I then tried the power + volume button upon which my phone vibrated 3 times and switched off! Now it is dead, I cant switch it on, tried the reset button at the sim card etc. Handed my device in at the repair centre and now im waiting!

                  This sucks as it is my 7th generation sony and it drops me on my birthday!! Not pleased at all.

                    • ?
                    • Anonymous
                    • 3v4
                    • 29 Jan 2016

                    I surfed in the internet with the Chrome-browser and it went out!

                      • ?
                      • Anonymous
                      • v0q
                      • 19 Jan 2016

                      My sony xperia z is turning off and on I decide to do the factory test but still its turning off and on what should I do? Thank you for you immediate response

                        • ?
                        • Anonymous
                        • swa
                        • 20 Dec 2015

                        Bought this model 3 weeks ago and it started with this sudden death problem within the first 24h. I took the phone back to the shop and got a new one after 1 week waiting. Just to notice that it has the exactly same problem. The seller convinced me that Sony has fixed this problem already and the new phones are working well. Well, nope. Never going to buy Sony again.

                          • P
                          • Praveen
                          • X{x
                          • 17 Dec 2015

                          musaddiq, 21 Nov 2015Hello Guys I need Help !!!! My elder bro got this device f... moreDid you found any solution, except buy a new phone?

                            • A
                            • Adnan Adil
                            • PEU
                            • 17 Dec 2015

                            I have an issue with xperia Z, when i put it in charge the battery goes from 2 % to 100% with in few seconds, and it is also not restarting.
                            one of person in market (repairing person) told me that your charging IC is damaged and as the IC is on main board so you have to give us a dead warranty.

                            Guest i fade up with Xperia.

                              • B
                              • Boralu
                              • P@T
                              • 12 Dec 2015

                              i put completely different battery to my xperia mini pro and now its not working with the original battery... please help me... :(

                                • D
                                • AnonD-474459
                                • BmV
                                • 09 Dec 2015

                                sumarian, 07 Sep 2015Got a new Sony z3 Compact last April 2015. Really am happy ... moreHey! can you give an update? What happened at last?

                                  • p
                                  • praveenth
                                  • YTd
                                  • 04 Dec 2015

                                  Kyrios, 02 Dec 2015Hi. I have experiencing the same problem with my Sony M5. D... morePlease sir help me my mobile phone s Xperia z1 now I'll charge it don't off screen light

                                    • z
                                    • zoro
                                    • bxd
                                    • 02 Dec 2015

                                    dfg, 13 Nov 2015My Z3 compact is dead again. What is Sony doing to solve ... moreMe too i will never buy any sony product again...move on to apple

                                      • D
                                      • Didi
                                      • ndT
                                      • 02 Dec 2015

                                      Leo, 23 Nov 2015My Xperia Z 6603 has sudden death issues too. Since update... moreYou have a lot of money

                                        • K
                                        • Kyrios
                                        • PSv
                                        • 02 Dec 2015

                                        Happy Flying Horse, 19 Oct 2015My new buy two weeks Sony M5 E5663 phone sudden death and n... moreHi. I have experiencing the same problem with my Sony M5. Do you already have the solution for this? I am planning to bring it to the main service center later, but upon reading comments about the service center, I'm afraid of the worst that may happen to my phone. It is so frustrating and disappointing as I love Sony products. Your response is truly appreciated. Thank you in advance. :)