Some Sony Xperia Z handsets reportedly suffering sudden death

20 March, 2013
Sony has acknowledged the issue and promises to fix the problem with an upcoming software update.

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  • CA
  • A2r
  • 21 Dec 2016

is there any resolution for this issue? my z2 is not turning on.. it suddenly turned off

    • a
    • art art
    • X{7
    • 20 Dec 2016

    i just bought my xperia xz last december 7,2016. today i charged my phone seeing my batter is 15%, after a few hour to check my phone, suddenly my phone went black with red light and a logo of a battery with a lightning on top of it, worse case, after few seconds it will go off and after a few seconds again it will have red light and a logo of a battery with a lightning on top of it. ive tried using the power button and volume up but does not turn on, what do you think is the problem pls help me

      • D
      • AnonD-622741
      • 3@K
      • 20 Dec 2016

      Iam unable to restart my mobile my power button and volume button are not working Please help to restart my mobile

        • ?
        • Anonymous
        • 3@K
        • 20 Dec 2016

        My Power button and Volume buttons are not working MY mobile got off how could I Shut on it again...???? Please help

          • P
          • Philip
          • nEy
          • 19 Dec 2016

          Shanks, 12 Nov 2016Battery went to 0, tried charging didn't show the charging ... moreThat happed to me a few days ago it restarted after a update and hasnt came back on did you find a solution

            • r
            • raj thakur
            • ygC
            • 15 Dec 2016

            My Xperia Z ultra
            In live to start condition and suddenly screen is black and sound give my fine
            What problem

              • D
              • AnonD-618987
              • r3H
              • 10 Dec 2016

              Yesterday, i updated my phone, and now, my phone goes off on its own. when i try to restart it, it comes back on once, then goes off again . its fully charged. when i plug it to a wall socket and put it on, it comes on and starts restarting all my services. and then when its trough, it comes on, and goes back off.
              what do i do??

                • P
                • Pirana
                • IWU
                • 06 Dec 2016

                My Sony Xperia z pc is suddenly death what can I do

                  • P
                  • Pirana
                  • IWU
                  • 06 Dec 2016

                  My Sony Xperia z pc is suddenly death what can I do

                    • A
                    • Airidas
                    • StU
                    • 23 Nov 2016

                    AnonD-570848, 13 Aug 2016In addition to power + volume up that didn't work for me, I... moreSame think s
                    Happen to my mate,he had a crash with bicycle and had phone in the pocket,temporary glass saved screen but it then off and since not working, removed back cover, battery no signs of anything?!?

                      • P
                      • Pissed
                      • 0R@
                      • 21 Nov 2016

                      Had my Sony experia z3 compact less than a year and it won't ring in, ring out or text. Everything else works but the bit the thing was mainly made for?????

                        • s
                        • sandeep aaron
                        • D09
                        • 13 Nov 2016

                        my xperia xa dual had suddenly stoped responding please give me a solution

                          • S
                          • Shanks
                          • rKY
                          • 12 Nov 2016

                          SuzyQ, 15 Oct 2016My phone just died. no life whatsoever even when charger pl... moreBattery went to 0, tried charging didn't show the charging led light. Tried your solution, on/off button with the volume up key. Now charging. Thanks a lot.

                            • ?
                            • Anonymous
                            • t7X
                            • 11 Nov 2016

                            How to restart my phone if the high volume key didn't work and on the black screen says Unfortunately, system update has stopped. sony xperia z3

                              • ?
                              • Anonymous
                              • t7X
                              • 11 Nov 2016

                              [deleted post]Please answer it ! :) thankyou.

                                • ?
                                • Anonymous
                                • t7X
                                • 11 Nov 2016

                                [deleted post]Please answer it ! :) thankyou.

                                  • L
                                  • Lion
                                  • Le%
                                  • 10 Nov 2016

                                  2 days just to put the software over and over again. Each version I tried.
                                  Even the 6.0-pass too !!! Mindnél the same problem. Battery 88%, and 0% off. Strange to 30 minutes at 100% charge. This is certainly not a problem Software !!! Or the battery died because always too hot or a hardware !!!

                                    • L
                                    • Lion
                                    • Le%
                                    • 09 Nov 2016

                                    2 days just to put the software over and over again. Each version I tried.
                                    Even the 6.0-pass too !!! Mindnél the same problem. Battery 88%, and 0% off. Strange to 30 minutes at 100% charge. This is certainly not a problem Software !!! Or the battery died because always too hot or a hardware !!!

                                      • L
                                      • Lion
                                      • Le%
                                      • 09 Nov 2016

                                      2 days just to put the software over and over again. Each version I tried.
                                      Even the 6.0-pass too !!! Mindnél the same problem. Battery 88%, and 0% off. Strange to 30 minutes at 100% charge. This is certainly not a problem Software !!! Or the battery died because always too hot or a hardware !!!

                                        • m
                                        • max Black
                                        • X}0
                                        • 09 Nov 2016

                                        i have a Sony xperia phone and just got the screen fixed a few months back yesterday my phone switched was switched on....and all of a sudden it restarted and it cannot take me on to the main page.

                                        any tips