Some Sony Xperia Z handsets reportedly suffering sudden death

20 March, 2013
Sony has acknowledged the issue and promises to fix the problem with an upcoming software update.

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  • ?
  • Anonymous
  • uth
  • 28 Oct 2016

My phone has gone off about 20 times yesterday but this "sudden death" issue has been a constant pain since the past one month. It's obviously an inconvenience and I can't pinpoint what triggers this but I have a feeling it's the software. Does anyone know anything about it? Or else Sony needs to come out with a software update asap because having the phone plugged into a charger constantly is as good as using a landline.
Xperia Z (2 years old)

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    • Daisy
    • gK9
    • 27 Oct 2016

    I have had the brand new sony xz model for 2 weeks and it has completely died. I have tried everything mentioned here but nothing. power and volume trick doesn't work. Tried it again after charging for 3 hours. Nothing. Not even a flash of red light. Absolutely nothing. Is there a reset button hidden somewhere? I can't see one in the sim hatch and there is nowhere else it could be on the phone. help!

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      • B Devyn
      • Hkt
      • 20 Oct 2016

      I have sony xperia z c6603 but its not start up without charging. Tell me guys it is software or hardware problem?

        • ?
        • Anonymous
        • mqY
        • 16 Oct 2016

        SuzyQ, 15 Oct 2016My phone just died. no life whatsoever even when charger pl... moreMine has just done the same thing, your comment sorted it. Thanks :)

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          • SuzyQ
          • pJD
          • 15 Oct 2016

          My phone just died. no life whatsoever even when charger plugged in. I had read a spam email just before it crashed and was so scared it had a virus. Tried the power and volume up and VOILA!!!! before I could even work out how I could rub the screen with the towel, ohine buzzed back to life
          Thanks for the handy tips, hopefully now I know I wont need them again

            • N
            • Noe
            • wwN
            • 12 Oct 2016

            Use a paper clip and push the force reset button near the SIM for 5 seconds then press the power on button.

              • ?
              • Anonymous
              • Nu7
              • 07 Oct 2016

              Lee, 30 Sep 2016My sony m4 aqua suddenly died. Its not switching on and the... moreBuy a new battery and your phone is back for good

                • ?
                • Anonymous
                • sSS
                • 06 Oct 2016

                Anonymous, 29 Sep 2016Press Power Button + Volume up then rub the screen with a t... moreThanks very useful...

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                  • Lee
                  • rjw
                  • 30 Sep 2016

                  My sony m4 aqua suddenly died. Its not switching on and the red light is not going away even if i put it on charger nothing is changing

                    • ?
                    • Anonymous
                    • wc7
                    • 29 Sep 2016

                    kazpat-, 10 Sep 2016HI, my 6month old sony turned black today again for the 10t... morePress Power Button + Volume up then rub the screen with a towel repeatedly to produce static charge. This will warm up your screen and repeat it until your screen is working. The display will show you: Android is starting... Optimizing application 1 of 224.

                      • ?
                      • Anonymous
                      • Nug
                      • 28 Sep 2016

                      Anonymous, 30 Aug 2016Mine literally did the same thing last night. The hard res... moreI need help mine just went off have tried power+volume yet no reply

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                        • AnonD-588722
                        • u1K
                        • 23 Sep 2016

                        yaz, 13 Jul 2016my sony ultra c5 suddenly won't charge n keeps draining. n ... morehave u found any solution to the problem??

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                          • AnonD-588722
                          • u1K
                          • 23 Sep 2016

                          AnonD-578588, 31 Aug 2016my phone suddenly turn off and unable to turn on. the charg... morehave u found any solution??

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                            • AnonD-588722
                            • u1K
                            • 23 Sep 2016

                            did you found any solution
                            happened the same with me today

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                              • losotwa
                              • fmL
                              • 23 Sep 2016

                              Hi Guys. Cn any one help me. my sony experia z is not vibrate while inhaling

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                                • Muzzied
                                • sGZ
                                • 18 Sep 2016

                                Xperia z.sudden death and battery dead.red light blinking but not charging.any way to jumpstart?

                                  • ?
                                  • Anonymous
                                  • vGI
                                  • 16 Sep 2016

                                  siv, 13 Sep 2016I I'll be changed my display.But phone didn't turned on.If ... morei m facing same problem... what type of action u have taken?

                                    • m
                                    • miluv
                                    • CAX
                                    • 14 Sep 2016

                                    Niyi, 26 Aug 2016Hello guys,can anyone help me,my xperia Sony keeps going of... moreI am currently facing the same problem.it comes on totally just when it's on charge and I jst changed my battery a few days back.jst wondering if anyone has found a way out concerning this.i'll v.much appreciate yr contribution

                                      • s
                                      • siv
                                      • U{N
                                      • 13 Sep 2016

                                      I I'll be changed my display.But phone didn't turned on.If I put charge only blow red LED.Then didn't response anything guys please help me.

                                        • E
                                        • Eve
                                        • 6kx
                                        • 13 Sep 2016

                                        Hi..I was bought xperia phone 4 months be working.. after charging time Red indicater only..phone isn't switch on...
                                        What solutions again my phone allegro..