Some Sony Xperia Z handsets reportedly suffering sudden death

20 March, 2013
Sony has acknowledged the issue and promises to fix the problem with an upcoming software update.

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  • m
  • m
  • HLv
  • 12 Sep 2016

YB, 11 Aug 2016Hey guys help me my sony z2 only blinks red light while cha... moretry to turn the cell phone on without charging and as soon as you see the Sony logo connect the charger quickly and it should start charging normally

    • k
    • kazpat-
    • 3J2
    • 10 Sep 2016

    HI, my 6month old sony turned black today again for the 10th time in last few weeks. However the usual side buttons or reset button hasnt helped this time. It is still beepng and vibrating away when i get a message or fb notification, just all i can see is a black screen. Light is red when plugged in and green when not. Any ideas? thanks

      • E
      • Emit
      • YeL
      • 07 Sep 2016

      The worst experience in my life, the xperia zr cost me over $400. the live of the sony was only 2 years, suddenly dies, no way to start the phone again.... sony must retire from this particular devices all of them sucks... :(

        • D
        • AnonD-581043
        • rA4
        • 06 Sep 2016

        AnonD-570848, 13 Aug 2016In addition to power + volume up that didn't work for me, I... moreMy phone is completely dead....will not return on using the holding the side buttons, have tried reboot touching the little yellow button on side near sim. Now sent to phone shop. The last few months I have had people commenting that my calls were noisy/ crackling and I put it down to my bad network reception in my area. I then got one small sudden dealth got it back so didn't think anything of it , Then about a month ago I had my phone turning off all day and I believed it was due to an update issue. Did back ups etc. then yesterday it over heated I think and just shut off and won't return...do I need to buy a new phone??

          • J
          • Jessie
          • t7X
          • 03 Sep 2016

          experienced 2 different scenario on my Z5.
          1. with battery charged - suddenly died after I connected to a public wifi, revived by pressing power+upVol button.
          2. with drained battery - it doesn't show any led lights while on plug for charging but I just keep it on plugged and keep on trying(press power+upVol, tried also the power+downVol) but nothing works. Then I just let it plugged for around 4hrs then tried again...and again pressing the same buttons. Finally it works! But POWER+CAM this time. tyL!

            • D
            • AnonD-285509
            • 04M
            • 02 Sep 2016

            Mine xperia Z suddenly dies and i get fixed by pressing volume up button + power off button. And now im thinking about how often this issue can be repeated by pluging the phone on the charger and occuring the green/red light stuck issue (caused by LED notification). Any experience about that? Every feedback is welcome and it will be helpfull for everyone. Thanks

              • ?
              • Anonymous
              • 3Wv
              • 01 Sep 2016

              Mine just died and no charge light all of a sudden but power and volume up button sorted it thank god thanks everyone

                • g
                • genOcide
                • KZJ
                • 01 Sep 2016

                Today my experia Z suddenly dead.. Press all buttton but nothings happen.. But now is alive again. What i did was, wait for the battery to flat out.. Then plug in the charger. Then press all the buttons on the fone. (Power+vol up + camera)...

                Works for me..

                  • ?
                  • Anonymous
                  • HXa
                  • 31 Aug 2016

                  Had the similar issue, wouldn't turn on, plug charger in charge light shows red but nothing progresses from there.
                  Fixed it by holding volume up while plugging in a 2amp wall charger (and 2amp usb cord) continued to hold volume up for 15 seconds or so then bright lights it's on again :)
                  Happy days

                    • D
                    • AnonD-578588
                    • ibp
                    • 31 Aug 2016

                    my phone suddenly turn off and unable to turn on. the charging not functioning. can someone advice.

                      • ?
                      • Anonymous
                      • nIK
                      • 30 Aug 2016

                      Niyi, 26 Aug 2016Hello guys,can anyone help me,my xperia Sony keeps going of... moreMine literally did the same thing last night. The hard reset button didn't work however holding the power button and the volume up button got it working again.

                      Mine seems to switch off every time I try to charge it. Not sure why? Newly updated software I suspect...

                        • N
                        • Niyi
                        • fsV
                        • 26 Aug 2016

                        Hello guys,can anyone help me,my xperia Sony keeps going off,when I press the on button at the edge,it shows the logo and it just quickly shut off,any idea.

                          • A
                          • Andy
                          • 3Hx
                          • 21 Aug 2016

                          I have 2 Xperia Z3. I broke screens at work so bought new screens from eBay and fitted them.using the first 1 now and it's fine the second would not go on put it on charge and the screen shows battery charging but won't go on tried the yellow reset,tried power + volume, tried disconnecting battery put on laptop battery charges but says no device connected any other ideas plz peeps

                            • A
                            • Andy
                            • 3Hx
                            • 21 Aug 2016

                            I have 2 Xperia Z3. I broke screens at work so bought new screens from eBay and fitted them using the first 1 now and it's fine

                              • A
                              • Anon
                              • m71
                              • 19 Aug 2016

                              Z3 had died after latest android update. fixed after pushing the power and volume up buttons together several times.

                                • ?
                                • Anonymous
                                • mqu
                                • 15 Aug 2016

                                Thank you..... my phone died and I just used the volume and power button together as suggested and it worked!

                                  • D
                                  • AnonD-572655
                                  • NvU
                                  • 15 Aug 2016

                                  Olimars, 19 May 2016My Sony Xperia Z5 premium dual that I bought in January won... morewhat was wrong with yours? mine died today, cant get it going again

                                    • D
                                    • AnonD-572655
                                    • NvU
                                    • 15 Aug 2016

                                    ZIR, 08 May 2016After watching multiple reviews on YouTube, I opted for a Z... moredid they tell you what was wrong with the phone? my xperia z5 premium just did the exact same thing.

                                      • D
                                      • AnonD-570848
                                      • 0B0
                                      • 13 Aug 2016

                                      In addition to power + volume up that didn't work for me, I opened the back cover and disconnected/reconnected the battery that also didn't help. (Dead Z3 Compact, no charging light, nothing)

                                        • l
                                        • loni
                                        • wMH
                                        • 12 Aug 2016

                                        naaaah, 03 Aug 2016Mine died yesterday. Unfortunately for me I have no warrant... moreI've same problem. I was charge my z1 last night and it suddenly no led light and wont turn on this morning. Its any suggestion other than press the power+vol button , red reset button and change the charger?