Sony Ericsson Satio (Idou)

• ?
• Anonymous
• mst
• 01 Jul 2009

SE staff: instead of hanging out here and talking nonsense why don´t you fix this guy complaints:

˝From : D.GUNASEKARAN
Dear sirs,
I am one of the lover of sonyericssion products since fast 5 years and so far I have purchased T610,P910,W800,W950,K790,W890,G900 and C905.
I am choosing your products because of SONY brand name as well as quality in all the aspects and good service back up.
But now a days I am very much disappointed because of the following case history.


FIRST COMPLAINT:

I have purchased a C905 mobile ( IMEI number 357602021710928 ) on 27th november 2008 with the cast of Rs 32500 in consolidated electronics which being a branded showroom of sonyericssion in coimbatore.The performance of the mobile found good only up to two months. On 24th janvary2009 I faced a earspeaker as well as side key problem in the new mobile. I have handed over the mobile in same date at ASIA ELECTRONICS-SALORA ( 342,d.b road,coimbatore-643102, India) and the complaint id is SESO9AEL10285. On 06-02-09 I have got a intimation from the service centre that I will get full box replacement after one week of time and allotted IMEI is 357602029929646. As I am being a regular customer to that particular showroom, they have given a new mobile IMEI 357602028772772 from their stock which readly available instead of replacement oppruvel IMEI is 357602029929646.

SECOND COMPLAINT ;

After two months I faced the key flip problem and number 6 very hard to operate in new C905 ( IMEI 357602028772772 ) . the problem has been solved by replacing the defective parts in C905 mobile by ACCEL FRONT LINE on 21-04-09 and the complaint id is CBE-SE-171062/0809.

THIRD COMPLAINT ;

After two months again I faced the same earspeaker problem in the same handset ( IMEI 357602028772772 ) and the mobile has been handed over in ASIA ELECTRONICS coimbatore on 15-06-09 complaint id is AE1-SE-239414. Till date I does’t received any positive answer from the service centre and always they excuseing me that right now necessary spare is not available and yet to come from the sony ericssion head office. So far I have made plunty of calls and direct visit but always the are repeating the same excuse. Regarding that I made a complaint in toll free number on 25-06-09 ( complaint id is SE1613-2034 ) and they instructed me to call after 48 working hours that means today. Then today made a call to toll free number and my call has been attended by your service front line person preethi around 10.20am . She told me to wait again two days for the solution and the spare not yet been dispatched while I am trying to speck more higher official she has disconnected the call and second time my call has been attended by a male rep.. he also did the same thing ( listen the record of my conversation for the proof ) .


Now I am requesting ALL THE SONY ERICSSION SALES AND SERVICE ORIENTED PEOPLE WHO HAVE INVOLVED DIRECTELY AND INDIRECTELY just read this case history and imagine where the sony ericssion mobile quality and service back up is.

Now my new C905 mobile I taking rest in your service centre.

Now the questions in me:
1. who should I purchase SE brand ?
2. whether higher investment in SE is worth ?
3. where is SE mobile quality?
4. what is the SE mobile time ?
5. 8 months or 1 year ?
6. what these SE service people are doing ?
7. where the SE service back up ?
8. frequent problem happens only in SE C905 or in all the brands ?
9. IF only in c905 means, what about the quality and why the mobile cost is higher ?
10. what is the minimum and maximum time required to solve
the customer complaint ?
11. whether proper spare back up is available or not?
10. If not why SE is promoting the c905 handset sales ?
11. Might have inform the customer before purchase that spares will not be available ?
12. why the toll free number is available? To repeat the same excuse ? or to solve the problem ?
13. where the senior customer service executives are?
14. what they are doing ?
15. whether this mail will reach the top people ?
16. whether this mail will be censored before?
17. whether this mail will be recorded ?
18. whether this mail will have recordable return mail?
19. when I will get the solution ?
20. what is the quarentee even after problem rectification ?
21. Rs 32500 is only for two months?
22. Rs 32500 is realiable ?

Really I am very shame about my foolishness in the huge amount investment in sonyericssion products by facing this frequent complaints.
I last my hope and trust on your brand and now I am conveying this issue to all friends and circumference.

I HOPE SONY ERICSSION WILL BE BEST EXAMPLE FOR THE WORST SERVICE AND I NEVER SEEN SUCH A KIND OF CONCERN WHICH PROMOTING THE COMPETATERS PRODUCTS INDIRECTLY BY GIVING THE WORST SERVICE TO THE CUSTOMER LIKE MY ISSUEAND I WISHING YOU ALL TO CONTINUE THIS SERVICE THEN ONLY EVERY BODY CAN COME UP IN THE MARKET.


Note ; If I not get the solution with in 2days after receiving this mail, I have to go for a parallel illegal action.
Now I am requesting you all please don’t force me to go for the above illegal action to get this small service rquest.

Thanking you.

Regards,
D.GUNASEKARAN˝

• Reply

• ?
• Anonymous
• mst
• 01 Jul 2009

wc6G - tech / customer support guy :)))

You sit in your cubicle making 20-30 Euro / hour the most and you giving lectures about nervous system? :))))

Soon an Indian guy will do your job in Calcutta for 5 Euro / hour and what do you then?

You gonna troll in the unemployment office???

:))))

I would go probably psycho if I had to do your job. But, I do not!

I feel sorry for you!

You keep trying to turn mobilmaster agains me - but so far little luck :)))

Not that it matters, but at least he is not as...

• Reply

• g
• general
• wc6
• 01 Jul 2009

Mobilemaster, 01 Jul 2009You saw the site? I hope you can find the SE models there, ... moreYup. I'd been there and sadly to say, I can't read japanese. Sorry. But anyhow, it seems what you said was true. SE did leave. Now that's a WOW!

• Reply

• M
• Mobilemaster
• Lax
• 01 Jul 2009

general, 01 Jul 2009Dude, relax. I think that "mstl" guy had gone psycho. Eve... moreYou saw the site? I hope you can find the SE models there, the first carrier is Ntt Docomo(there is write only Docomo), the second is Softbank. AS I sad, you can see all the models there, and even rumours, right now there are no rumours there.

• Reply

• M
• Mobilemaster
• Lax
• 01 Jul 2009

Kal, 01 Jul 2009I understood your logic. But that's just assumption. If mob... moreI read on a site, Mobinnova will make the Android based smartphone, now I don't know what site was that, so I can't tell you, but seriously I rad this!

• Reply

• g
• general
• wc6
• 01 Jul 2009

Anonymous, 01 Jul 2009Sorry, don't be annoyed becoz of me, coz I am not...Dude, relax. I think that "mstl" guy had gone psycho. Everyone, run before the psycho get you :P Just joking. After all, this is a friendly and peaceful forum^^

• Reply

• K
• Kal
• vwd
• 01 Jul 2009

Mobilemaster, 01 Jul 2009Well, Sony Ericsson Japan has OLEd screen phones? The answe... moreI understood your logic. But that's just assumption. If mobinnova is incapable SE wont be talking to them. Even if mobinnova doesn't know how to make phones with OLED screen, they might get the knowledge from SE. After all the phone is designed by SE and SE is in talk with mobinnova to make it. Do you know what agreement they will have? You don't. There must be some arrangement to sort out those issues. If SE Japan will make x2, then why they are talking to mobinnova?

• Reply

• ?
• Anonymous
• Lax
• 01 Jul 2009

Anonymous, 01 Jul 2009"and YES - SAGEM makes phones for SE!!!" If you think th... moreSorry, don't be annoyed becoz of me, coz I am not...

• Reply

• M
• Mobilemaster
• Lax
• 01 Jul 2009

Anonymous, 01 Jul 2009"and YES - SAGEM makes phones for SE!!!" If you think th... moreYou are wrong, HTC made only one model, not models, you have to write model, coz is the first and last!:D And don't be wrong if I can't write perfectly in english, coz I am not an english man.

• Reply

• ?
• Anonymous
• wc6
• 01 Jul 2009

Anonymous, 01 Jul 2009"and YES - SAGEM makes phones for SE!!!" If you think th... moreGee, thanks for the education. To think I got it from someone whose brain is about to wither away.^^ I will cherish it for life!!!! Thank you!

• Reply

• M
• Mobilemaster
• Lax
• 01 Jul 2009

general, 01 Jul 2009Is it? Did they really leave?Yes, Sony Ericsson leaved Ntt Docomo, just to help SE to survive, and not only, they wants to produce Japanese like phones to Europe, and the rest of the world, SE Japan will show their intelligence, you know Japan is the most advanced on mobile phones on Earth. Soon, we will see more Sony Ericsson phones, that are made by SE Japan. Here is the link SE leaved NTT DOCOMO, you can't find new products from SE, the last is the SO906i.
http://www6.nsk.ne.jp/~snget/mobile/mobile_index2.htm
Is in Japanese, I hope you can find it, coz is not to hard, there you can find the 3 great carriers, the Ntt Docomo, the Softbank, and the Kddi(KDDi is the last on the site), you can see all the Japanese phones, and the specs.:D

• Reply

• g
• general
• wc6
• 01 Jul 2009

Anonymous, 01 Jul 2009Are you trolling me? I hope you do not have a high scho... moreI am trying to troll you or get you upset? Ohoho...I can't believe you are so narrow minded. Education ahead of me. Ya, I got to admit I still have a lot to learn since life is a life long learning process =D

Wow, can't believe it. Someone would get upset or provoked over something so small as to ask him politely to use his brain. That's why I say you are still immature, kiddo. Maybe your nerves connecting to your brain or central nervous system has really broke up. Be quick, go and see a brain surgeon. We are all worried about you since it might cause you to become a vegetable or worse, DEATH. X_X Quick, go and get your brain fix. Don't die on US!

• Reply

• ?
• Anonymous
• mst
• 01 Jul 2009

Anonymous, 01 Jul 2009"and YES - SAGEM makes phones for SE!!!", "SE needs techno... more"and YES - SAGEM makes phones for SE!!!"

If you think this sentence means that Sagem makes all the SE phones you got serious problem!

:)))

This is pathetic!

Lets educate you:

HTC makes the model X1 for SE. (fact)

So the statement:

HTC makes phones for SE - is correct

HTC makes all the SE phones - is not correct

I hope you can exchange Sagem for HTC and realize how limited your argument.

:)))))

I was looking forward to read your psych report ut not anymore. I guess you never heard of Wundt or Weber - another thing to oogle for you :))))

• Reply

• g
• general
• wc6
• 01 Jul 2009

Mobilemaster, 01 Jul 2009Well, Sony Ericsson Japan has OLEd screen phones? The answe... moreIs it? Did they really leave?

• Reply

• ?
• Anonymous
• mst
• 01 Jul 2009

general, 01 Jul 2009Here's the meaning of education. "Education in its broad... moreAre you trolling me?

I hope you do not have a high school diploma yet(?)

I hope your education (mostly) is still ahead of you! :))))

Telling someone to get more education is not offensive:
many admired people advised that and nobody questions that. (except you!)

But, telling someone who posted a note to use your brain next time is offensive (I do not take it:)
- from you - obviously it is impossible to type etc. without the use of brain.

Tell your relatives after any act, ˝use your brain next time˝ and you will see :))))

I guess you already know it - you just try to get me upset?

Noway you can do it! :))))

Since you know so much about the brain tell us the type cells its is composed of. :))))
You may need google than me? :))))

• Reply

• M
• Mobilemaster
• Lax
• 01 Jul 2009

Kal, 01 Jul 2009I don't know why you kept saying X2 will be made by SE Japa... moreWell, Sony Ericsson Japan has OLEd screen phones? The answer is yes, they has 2 OLED screen phones, the W54S, and the S001. The infos about X2 are:3.5 inch OLED screen, 8.1 MP camera... Mobinnova is not as good like SE Japan, I don't think so they can make phones with OLED screen, and to be VGA, lol! I can't believe this, sorry. And SE Japan lieved Ntt Docomo, why? THe answer is:to make better phones for the rest of the world, this is the strategy, now SE is in trouble right? They need to make advanced phones, very advanced to not be in bigger trouble. And SE Japan wants to produce more devices, not just the Satio, or Aino, is not enough.

• Reply

• g
• general
• wc6
• 01 Jul 2009

Sorry, that was me just now. Haha :p

• Reply

• ?
• Anonymous
• wc6
• 01 Jul 2009

Anonymous, 01 Jul 2009´So when MSTL commented all SE phones are made by SAGEM, fr... more"and YES - SAGEM makes phones for SE!!!", "SE needs technology from SAGEM" just to quote a few. You can even look back to some older comments posted by yourself. From there, you will be able to see how immature you've become.

And sorry, I am not the type who like to lie, unlike somebody here. Well, you know who I mean. ^^

• Reply

• ?
• Anonymous
• mst
• 01 Jul 2009

´So when MSTL commented all SE phones are made by SAGEM, from here we can see how immature he is.´

:))))

When did I say that? or you just lie?

• Reply

• g
• general
• wc6
• 01 Jul 2009

Anonymous, 01 Jul 2009You also need some education! First look up the definiti... moreHere's the meaning of education.

"Education in its broadest sense is any act or experience that has a formative effect on the mind, character, or physical ability of an individual (e.g., the consciousness of an infant is educated by its environment through its interaction with its environment); and in its technical sense education is the process by which society deliberately transmits its accumulated knowledge, values, and skills from one generation to another through institutions.[1] Teachers in such institutions direct the education of students and might draw on many subjects, including reading, writing, mathematics, science and history. This technical process is sometimes called schooling when referring to the compulsory education of youth. For example, Samuel Bowles [2] and Herbert Gintis, [3] Teachers in specialized professions such as astrophysics, law, or zoology may teach only a certain subject, usually as professors at institutions of higher learning. There is also instruction in fields for those who want specific vocational skills, such as those required to be a pilot. In addition there is an array of education possible at the informal level, e.g., at museums and libraries, with the Internet, and in life experience."

So when you asked people to go and get some education, you are implying that all of us are caves men. Secondly, asking you to use your brain before you talk, how can it be offensive? Everyone have a brain right? Only those who don't have any brain will find it offensive. Thirdly, I never said I can't accept the fact that SE won't be made in Japan. Don't twist some facts.

So, if you get the meaning of education, then next time I ask of you, please use your brain before posting any comment. Thank you.

P/S If you don't know the meaning of brain, google it up. Making it can knock some sense into you. You can also check out the meaning of offensive as you clearly don't seem to understand it's meaning.

Good day to you and yes, thank you for your forgiveness :-)

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