Weekly poll: are you happy with your current brand of phone?

Peter, 14 July 2019

According to a study conducted by Merrill Lynch Global Research a few months ago, a whopping 70% of iPhone owners intend to get another iPhone when it comes time to buy a new phone.

Huawei was a distant second, with 54% of owners saying they’ll stick with the brand. Samsung barely missed out on second place with 53%. Here’s a table showing brand loyalty, the green cells are the percentage of people that will buy the same brand again.

Weekly poll: are you happy with your current brand of phone?

Note that while Pixels and BlackBerrys seem popular, less than 50 people of the 32,523 participants in the study had one. They may love their phones, but they are strictly in the minority.

Sticking with the same brand has advantages – the transition period is easy and you know what to expect from the phone. Buying a different brand runs the risk of finding out there’s something you really hate about the phone after it’s too late.

However, staying with the same brand may keep you from finding a phone that’s even better than you expected. Plus, brands rise and fall – there are probably many former HTC, Sony and LG fans that have jumped ship.

So, where do you stand on brand loyalty? Will your next phone be from the same brand or are you planning to switch? And how do you decide whether to switch or stick with a brand?

Brand loyalty
I have found the brand that I trust and I just stick with it
I give preference to a familiar brand, but would switch for a significantly better offer
I do a detailed research everytime I buy a phone and give all brands and equal chance
I actually like changing brands so I get to try new stuff

Related

Reader comments

But it isn't about brand satisfaction. It may be dressed that way but this is about intent to buy. I work at a cellular dealership, and I can tell you the average Apple customers are the least satisfied with their devices. Not being informed about re...

  • Doom
  • 17 Jul 2019
  • tu6

Loved Oneplus until they decided to follow Apple's footstep of removing 3.5mm jack and come up with stupid pop up camera design. Their phone are blazingly fast, no doubt. Just wished they don't follow others blindly. Have since switched to Huawei Mat...

  • Doom
  • 17 Jul 2019
  • tu6

Never a LG again. Their phones are unfinished products that has many rough edges. They promise increased updates a year ago, but look what has come out of it. At least Huawei is improving their software updates, just look at P10 and now even Mate 9. ...

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